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What is ICUC.Social?

Social media never sleeps, and it’s essential to recognize that crises can arise out of nowhere. A single unfavorable tweet can have a long-lasting effect on a company's financial performance. Consequently, as a Social Media Brand Manager, it’s vital to assess your preparedness to tackle emergencies at any time. If your response isn’t a confident "yes," seeking support from a professional partner could be a prudent choice. ICUC is an international, multilingual social media team that partners with your business to engage with customers around the clock. Known for its expertise in community management, ICUC offers social media moderation services tailored to foster communication and resolve customer service challenges. Our moderation approaches are specifically designed for your brand, including text moderation, pre-approved engagement responses, video and image moderation, contest management, and much more. With a diverse team of experts fluent in over 20 languages, we make sure your customers always feel acknowledged and appreciated, which helps build enduring relationships. In the rapidly evolving digital environment, being proactive and well-prepared can significantly enhance your brand’s standing in the eyes of your audience. This proactive stance can ultimately lead to a more resilient and trustworthy brand image.

What is Conectys?

Conectys distinguishes itself as a leading global business process outsourcing (BPO) provider, delivering specialized and award-winning solutions aimed at reducing costs while expediting market entry for its clients. The firm integrates proficient multilingual teams with proven methodologies and cutting-edge technologies to offer exceptional User Generated Content (UGC) moderation and Customer Experience (CX) services, which encompass call center support, technical assistance, and virtual assistant services in over 35 languages, available 24/7. Central to its operations is ConectysOS, the organization’s proprietary Contact Center Software as a Service (SaaS) platform, which has gained recognition as a finalist for the Automation Project of the Year. This platform offers vital features, including quality monitoring, workforce management, and real-time analytics, all at no additional cost to clients. For businesses facing challenges such as rapid expansion and market disruption, Conectys emerges as a dependable BPO partner that not only reduces expenses but also accelerates service deployment, enabling clients to tackle obstacles with both effectiveness and efficiency. In addition, the company’s unwavering dedication to innovation and excellence solidifies its status as an industry leader, continually evolving to meet the dynamic requirements of its clients while fostering long-lasting partnerships.

Media

Media

Integrations Supported

Adobe Acrobat
Facebook
HubSpot CRM
HubSpot Customer Platform
Instagram
Kayako
LivePerson Automotive
Microsoft Dynamics 365
Microsoft Excel
Microsoft Word
OTRS
Pinterest
Salesforce
X (Twitter)
Zendesk

Integrations Supported

Adobe Acrobat
Facebook
HubSpot CRM
HubSpot Customer Platform
Instagram
Kayako
LivePerson Automotive
Microsoft Dynamics 365
Microsoft Excel
Microsoft Word
OTRS
Pinterest
Salesforce
X (Twitter)
Zendesk

API Availability

Has API

API Availability

Has API

Pricing Information

Pricing not provided.
Free Trial Offered?
Free Version

Pricing Information

Pricing not provided.
Free Trial Offered?
Free Version

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Company Facts

Organization Name

ICUC.Social

Date Founded

2002

Company Location

Canada

Company Website

icuc.social/our-services/social-media-content-moderation/

Company Facts

Organization Name

Conectys

Date Founded

2004

Company Location

United States

Company Website

www.conectys.com/digital-solutions/

Categories and Features

Content Moderation

Artificial Intelligence
Audio Moderation
Brand Moderation
Comment Moderation
Customizable Filters
Image Moderation
Moderation by Humans
Reporting / Analytics
Social Media Moderation
User-Generated Content (UGC) Moderation
Video Moderation

Categories and Features

Chatbot

Call to Action
Context and Coherence
Human Takeover
Inline Media / Videos
Machine Learning
Natural Language Processing
Payment Integration
Prediction
Ready-made Templates
Reporting / Analytics
Sentiment Analysis
Social Media Integration

Content Moderation

Artificial Intelligence
Audio Moderation
Brand Moderation
Comment Moderation
Customizable Filters
Image Moderation
Moderation by Humans
Reporting / Analytics
Social Media Moderation
User-Generated Content (UGC) Moderation
Video Moderation

Conversational AI

Code-free Development
Contextual Guidance
For Developers
Intent Recognition
Multi-Languages
Omni-Channel
On-Screen Chats
Pre-configured Bot
Reusable Components
Sentiment Analysis
Speech Recognition
Speech Synthesis
Virtual Assistant

Customer Service

Alerts / Escalation
Appointment Management
Call Center Management
Email Management
Knowledge Base
Live Chat
Performance Metrics
Queue Management
Self Service Portal
Social Media Integration
Surveys & Feedback
Virtual Assistant
Workflow Management

Robotic Process Automation (RPA)

Analytics
Attended Automation
Code-free Development
Image Recognition
Optical Character Recognition
Process Builder
Third Party Application Integration
Unattended Automation

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