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What is IDReset?

Self-service password reset tools are designed to alleviate the workload of helpdesk teams by enabling users to securely reset their accounts on their own, whether through the internet or by phone. INI offers automated password reset solutions that cater to both the security needs of the organization and the preferences of its users. Given that the average cost of helpdesk calls ranges from $10 to $30, these expenses can accumulate significantly over time. Organizations that adopt a self-service password reset application frequently see a return on investment that recoups the application's expenses within the first year. The time saved across various departments—such as users, helpdesk staff, IT, finance, and security—leads to notable productivity enhancements that positively impact the organization's financial performance. In addition, this method bolsters security by removing the necessity for an agent to participate in the authentication process, while simultaneously granting users 24/7 access for greater convenience. Moreover, by decreasing the frequency of expensive helpdesk calls by 20% to 40%, organizations can further optimize their ROI, allowing helpdesk staff to dedicate their efforts to more pressing issues. Ultimately, this strategy not only streamlines operational workflows but also strengthens the overall security framework within the organization, ensuring a more reliable and efficient service for all users involved. This adoption of self-service solutions marks a significant step forward in modernizing organizational practices.

What is C2 Identity?

Easily oversee user access to company resources through robust group management functionalities. The admin console is conveniently accessible via a web browser, allowing for the supervision of both individual accounts and groups alike. Users are empowered to manage their own credentials and personal information through a self-service portal, streamlining the process. Effectively coordinate user data, groups, workstations, and single sign-on (SSO) features for Software as a Service (SaaS) solutions across your organization. Transitioning users is made seamless whether from an LDAP server, Windows Active Directory, Microsoft 365, Google Workspace, or by importing a CSV file. Reduce the workload of IT staff by giving users the ability to reset passwords and update their secondary email addresses, phone numbers, and physical addresses, among other information. Additionally, implement on-premises LDAP servers to enable rapid local authentication for improved efficiency. Enhance the authentication experience for SaaS applications by utilizing SSO and streamlined user account configurations. With C2 Identity's low-latency hybrid architecture, swift offline authentication via local LDAP servers is not only achievable but also guarantees a hassle-free user experience. This thorough strategy not only bolsters security measures but also significantly boosts overall user satisfaction, creating a more efficient organizational environment.

Media

Media

Integrations Supported

Integrations Supported

Amazon Web Services (AWS)
C2 Backup
Dropbox
Google Cloud Platform
Google Workspace
LDAP
Microsoft 365
Microsoft Advertising

API Availability

API Availability

Pricing Information

Pricing not provided

Pricing Information

$19.99 per month
Free Trial Offered?

Supported Platforms

SaaS
Windows

Supported Platforms

SaaS
Windows
Mac
On-Prem

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Customer Service / Support

24 Hour Support
Web-Based Support

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Training Options

Documentation Hub
Webinars

Company Facts

Organization Name

Interactive Northwest

Company Website

www.interactivenw.com/products/ini-idreset/

Company Facts

Organization Name

Synology C2

Company Website

c2.synology.com/en-us/identity/overview

Categories and Features

Identity Management

Multifactor Authentication
Password Management

Categories and Features

Cloud Directory

Not specified

Identity Management

Not specified

Single Sign On

Not specified

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