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What is IMsupporting?

IMsupporting is a hybrid AI-powered live chat platform engineered for organisations that need fast, accurate and secure digital communication. It combines real-time human support with advanced AI automation, allowing the system to resolve common enquiries, guide users through structured workflows, collect data, and escalate to a human operator instantly when required. This hybrid approach reduces operator workload while improving overall response times and service quality. At the core of IMsupporting is a built-in Retrieval-Augmented Generation (RAG) engine. Organisations can upload their own documents, PDFs, FAQs and internal guidelines, which are securely indexed so the AI can answer questions using verified, organisation-specific knowledge. This ensures accuracy, consistency and compliance—particularly valuable for public-sector bodies such as councils, police forces, healthcare and emergency services. IMsupporting is designed as a true multi-tenant platform. Each tenant’s data, AI tools, documents and configuration are fully isolated, making it suitable for departments, divisions or independent teams operating within the same organisation. The system also supports powerful AI tools and custom endpoints, allowing integration with CRMs, booking systems, ITSM tools, ticketing systems and internal APIs. The platform includes real-time analytics, heatmaps, operator performance metrics, chat transcripts, abandonment monitoring and system-level dashboards. Organisations can customise the chat widget with their own branding, colours, logos and pre-chat capture forms. The operator dashboard is responsive and can be accessed from desktop or mobile devices. Security and data protection are central to IMsupporting’s design. All data is processed and stored in UK datacentres, encrypted in transit and at rest, and handled in compliance with GDPR and public-sector security expectations.

What is CarChat24?

We boost your vehicle sales by offering round-the-clock chat assistance with real representatives. Our strategy preserves the essence of your Dealership Brand by ensuring genuine, live interactions. For example, the first point of contact could be an automated message customized to align with your preferences. This is the moment when potential customers state their needs, and our agent gathers vital information, such as the prospect's name. The agent will then confirm an appropriate time for the visitor to come to the dealership, which is essential for building a rapport. We also ask if the visitor has any vehicles they might want to trade in, steering the dialogue toward generating a valuable lead. Furthermore, our messaging can be tailored to reflect your unique style or can follow a more standardized approach. Given that over 80% of live chats focus on inventory, we take the initiative to share lease offers, OEM incentives, specifications, images, and videos during the chat, all aimed at guiding the buyer towards a purchasing decision. Our BDC Style Scripts have been carefully honed using insights from over 13 million chats, ensuring effective communication. This ongoing refinement process not only helps us better serve our clients but also significantly increases sales opportunities. By prioritizing personal connection and informed dialogue, we aim to enhance the overall customer experience in vehicle sales.

Media

Media

Integrations Supported

Shopify
Weebly
WordPress

Integrations Supported

Shopify
Weebly
WordPress

API Availability

Has API

API Availability

Has API

Pricing Information

£49.99
Free Trial Offered?
Free Version

Pricing Information

Pricing not provided.
Free Trial Offered?
Free Version

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Company Facts

Organization Name

IMsupporting

Date Founded

2015

Company Location

United Kingdom

Company Website

imsupporting.com

Company Facts

Organization Name

CarChat24

Company Location

United States

Company Website

www.carchat24.com

Categories and Features

Live Chat

Canned Responses
Customizable Branding
Geo Targeting
Offline Form
Proactive Chat
Screen Sharing
Third Party Integration
Transfers / Routing
Website Visitor Tracking

Categories and Features

Live Chat

Canned Responses
Customizable Branding
Geo Targeting
Offline Form
Proactive Chat
Screen Sharing
Third Party Integration
Transfers / Routing
Website Visitor Tracking

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