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What is IMsupporting?

IMsupporting is a hybrid AI-powered live chat platform engineered for organisations that need fast, accurate and secure digital communication. It combines real-time human support with advanced AI automation, allowing the system to resolve common enquiries, guide users through structured workflows, collect data, and escalate to a human operator instantly when required. This hybrid approach reduces operator workload while improving overall response times and service quality. At the core of IMsupporting is a built-in Retrieval-Augmented Generation (RAG) engine. Organisations can upload their own documents, PDFs, FAQs and internal guidelines, which are securely indexed so the AI can answer questions using verified, organisation-specific knowledge. This ensures accuracy, consistency and compliance—particularly valuable for public-sector bodies such as councils, police forces, healthcare and emergency services. IMsupporting is designed as a true multi-tenant platform. Each tenant’s data, AI tools, documents and configuration are fully isolated, making it suitable for departments, divisions or independent teams operating within the same organisation. The system also supports powerful AI tools and custom endpoints, allowing integration with CRMs, booking systems, ITSM tools, ticketing systems and internal APIs. The platform includes real-time analytics, heatmaps, operator performance metrics, chat transcripts, abandonment monitoring and system-level dashboards. Organisations can customise the chat widget with their own branding, colours, logos and pre-chat capture forms. The operator dashboard is responsive and can be accessed from desktop or mobile devices. Security and data protection are central to IMsupporting’s design. All data is processed and stored in UK datacentres, encrypted in transit and at rest, and handled in compliance with GDPR and public-sector security expectations.

What is ChatBeacon?

Bring customer conversations and operator assistance together with ChatBeacon from SmartMax Software, Inc. Teams can support customers through chat, text messaging, video, and co-browsing, using guided chatbots and automated workflows where helpful. AI is optional: start with human-led service, help staff find answers with Cue, or use Aria AI agents for routine questions. AI Escalation connects customers with a live operator while preserving conversation context. Recall CRM helps teams draw on earlier interactions. Available as Cloud, Dedicated Private Cloud, or On-Premise software, ChatBeacon supports service and sales across industries. U.S.-based product support and a dedicated account manager are included for every customer, with no per-AI-resolution fees.

Media

Media

Integrations Supported

Shopify
Weebly
WordPress

Integrations Supported

Shopify
Dynamics 365 Customer Service
HubSpot CRM
Microsoft Teams
Salesforce
Twilio
WooCommerce
Zapier
Zendesk

API Availability

API Availability

Has API

Pricing Information

£49.99
From £49.99 Per Month with Hybrid AI
Free Trial Offered?

Pricing Information

$39/operator/mo
Shared Cloud: Launch $39/operator/month; Grow $69/operator/month, billed monthly. Scale: custom pricing. Dedicated Private Cloud and On-Premise are also available; contact ChatBeacon for pricing.
Free Trial Offered?

Supported Platforms

SaaS
Android
iPhone

Supported Platforms

SaaS
iPhone
iPad
Windows
On-Prem

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Customer Service / Support

Standard Support
Web-Based Support

Training Options

Documentation Hub
Online Training
On-Site Training

Training Options

Documentation Hub
Online Training

Company Facts

Organization Name

IMsupporting

Date Founded

2015

Company Location

United Kingdom

Company Website

imsupporting.com

Company Facts

Organization Name

SmartMax Software, Inc.

Date Founded

2005

Company Location

United States

Company Website

www.chatbeacon.ai/

Categories and Features

Live Chat

Canned Responses
Customizable Branding
Geo Targeting
Offline Form
Proactive Chat
Screen Sharing
Third Party Integration
Transfers / Routing
Website Visitor Tracking

Categories and Features

Chatbot

Call to Action
Context and Coherence
Human Takeover
Machine Learning
Natural Language Processing
Payment Integration
Prediction
Ready-made Templates
Reporting / Analytics
Sentiment Analysis
Social Media Integration

Live Chat

Canned Responses
Customizable Branding
Offline Form
Proactive Chat
Screen Sharing
Third Party Integration
Transfers / Routing
Website Visitor Tracking

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