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What is IR Collaborate?

Unified communications and collaboration platforms serve as critical components for numerous essential business functions. As the trend of hybrid work environments continues to rise alongside the demand for a seamless user experience, ensuring consistent uptime, quick problem resolution, and valuable analytics has never been more important. Utilize the insights required to discover creative ways to connect people, no matter where they are located. It is vital for the tools your organization relies on to operate effortlessly, thereby enhancing team communication and collaboration. With IR Collaborate, you can ensure that communication remains uninterrupted, whether your employees are working on-site or remotely. Furthermore, you can significantly decrease helpdesk requests and shorten troubleshooting times through proactive intelligent alerts that anticipate problems by analyzing trends and current data, ultimately leading to improved efficiency. This method not only conserves time but also cultivates a workforce that is more engaged and interconnected, fostering a positive organizational culture. Embracing these solutions can empower your team to work more effectively and collaboratively, driving overall business success.

What is Expo XT UC Analytics?

Expo XT delivers advanced Unified Communication Analytics that encompass various platforms and channels, significantly improving the effectiveness of communication. This versatile tool helps in managing hunt groups, diagnosing issues with Auto Attendants and IVR systems, and evaluating user performance along with agent metrics, thereby providing essential insights to enhance voice calls, video conferencing, and collaborative efforts. Powered by Power BI, Expo XT integrates effortlessly with numerous systems, including Webex Calling, Cisco UCM, UCCX, CUBE, Zoom, Teams, and NICE CXone, among others. Additionally, it features a cost-effective pricing model that begins with just 100 extensions, making it suitable for organizations of all sizes. By leveraging Expo XT, companies can revolutionize their communication approaches and achieve improved engagement results. Furthermore, the platform's comprehensive analytics empower users to make data-driven decisions, ultimately fostering a more productive work environment.

Media

Media

No images available

Integrations Supported

Cisco Webex Calling
Microsoft Power BI
Microsoft Teams
NiCE CXone Mpower
Zoom

Integrations Supported

Cisco Webex Calling
Microsoft Power BI
Microsoft Teams
NiCE CXone Mpower
Zoom

API Availability

Has API

API Availability

Has API

Pricing Information

Pricing not provided.
Free Trial Offered?
Free Version

Pricing Information

Pricing not provided.
Free Trial Offered?
Free Version

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Company Facts

Organization Name

IR

Date Founded

1988

Company Location

Australia

Company Website

www.ir.com/products/collaborate

Company Facts

Organization Name

Metropolis Technologies

Company Location

United States

Company Website

www.metropolis.com

Categories and Features

Network Mapping

Color Codes / Icons
Compliance Management
Device Auto Discovery
Hierarchical Mapping
Location-Based Mapping
Map Exporting
On-Demand Mapping
Reporting/Analytics
Self-Updating Maps
Web Traffic Reporting

Network Monitoring

Bandwidth Monitoring
Baseline Manager
Diagnostic Tools
IP Address Monitoring
Internet Usage Monitoring
Real Time Analytics
Resource Management
SLA Monitoring
Server Monitoring
Uptime Monitoring
Web Traffic Reporting

Network Troubleshooting

Alerts / Escalation
Bandwidth Troubleshooting
Change Management
Configuration Management
Connectivity Management
Data Visualization
Historical Audit
Mobile Network Troubleshooting
Network Analysis
Network Monitoring

RMM

Deployment Management
For MSPs
IT Asset Management
Mobile Access
Network Monitoring
Patch Management
Real-time Alerts
Remediation Management

Server Management

CPU Monitoring
Credential Management
Database Servers
Email Monitoring
Event Logs
History Tracking
Patch Management
Scheduling
User Activity Monitoring
Virtual Machine Monitoring

Unified Communications

Audio / Video Conferencing
Calendar Management
Call Recording
Call Routing
Chat / Messaging
Fax Management
File Sharing
Mobile Access
Multi-User Collaboration
Voice Mail

Categories and Features

Unified Communications

Audio / Video Conferencing
Calendar Management
Call Recording
Call Routing
Chat / Messaging
Fax Management
File Sharing
Mobile Access
Multi-User Collaboration
Voice Mail

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