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What is IT-Automated?

IT-Automated is an all-encompassing administration dashboard designed specifically for IT teams managing Windows environments, including Citrix, VDI, Active Directory, Remote Desktop Services, and overall Windows infrastructure. By integrating essential operational tasks into a singular, well-organized interface, it enables administrators to effectively monitor RDS license usage, troubleshoot Citrix VDA registration and session issues, manage Active Directory groups, document their systems, and handle application publishing seamlessly. This platform not only streamlines repetitive administrative functions but also boosts efficiency, consistency, and traceability in everyday support and maintenance operations. By simplifying the management processes, IT-Automated allows IT professionals to direct their efforts toward more strategic, high-level goals. In this way, it not only enhances productivity but also contributes to a more organized and responsive IT environment.

What is EV Reach?

Go beyond simply responding to incidents by taking initiative to prevent them, all while ensuring that the end user experiences no disruption. With the Reach process automation and remote support access technologies from EV, support agents will be equipped with a comprehensive and in-depth view of all IT services, from infrastructure to endpoints, which will empower them to resolve issues proactively before they can impact business operations. Provide your users with a highly secure and reliable remote access solution. Our state-of-the-art remote desktop technology ensures immediate access for users and systems, no matter where they are situated. Furthermore, you can effectively oversee screen activity and the health status of multiple machines through our multi-machine screen monitoring tool. We support a wide array of platforms and system types via various access protocols, including Citrix and Microsoft Terminal Services user sessions. Our efficient system management works quietly in the background, enabling you to assist users seamlessly without causing interruptions, ultimately boosting overall productivity. By implementing this proactive strategy, you not only reduce the risk of potential issues but also cultivate a more streamlined and effective IT environment, setting the stage for ongoing innovation and improvement.

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Integrations Supported

Integrations Supported

Active Directory
Citrix Analytics
Windows Terminal

API Availability

API Availability

Pricing Information

$12.99
Free Trial Offered?

Pricing Information

Pricing not provided

Supported Platforms

Windows
On-Prem

Supported Platforms

SaaS

Customer Service / Support

Not specified

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Training Options

Documentation Hub

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Company Facts

Organization Name

IT-Automated

Company Location

South Africa

Company Website

it-automated.com

Company Facts

Organization Name

EasyVista

Company Location

United States

Company Website

www.easyvista.com/products/reach-end-to-end-service

Categories and Features

IT Management

Not specified

Categories and Features

Remote Support

Not specified

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