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What is IVCbox?

We are a passionate group united by our commitment to business, aiming primarily to create products that provide real value to our customers. Our strength is rooted in our strong belief in teamwork and shared goals. Daily, we work hard to improve customer service on a global scale, recognizing the beauty in simplicity, which ensures our offerings are both easy to use and appreciated by our clients. As we enter an exhilarating new chapter of growth, we are harnessing our greatest strengths: innovative product designs, solid financial stability, a vast international footprint, and the unwavering commitment of our management team to support our global workforce. Our success is ultimately reliant on the invaluable trust and support of our clients—your ongoing collaboration is crucial to our progress. We are dedicated to evolving in response to your requirements, as we firmly believe that our joint efforts pave the way for shared achievements. We are excited about the future and look forward to what we can accomplish together.

What is B2Chat?

B2Chat is an innovative online platform aimed at elevating customer service for businesses by streamlining the chat interaction process. This application enables users to efficiently connect with customers through multiple agents, all managed from one central location. By integrating chats from various messaging services like Facebook Messenger, Instagram, LiveChat, Telegram, and WhatsApp, B2Chat allows businesses to handle all customer communications fluidly and effectively. Take advantage of the chance to turn every customer interaction into a potential sale by simplifying your communication pathways, which eliminates the need to log into each service separately. Improve your team's response time with ready-to-use messages, helping both your staff and customers save precious time. Furthermore, the platform provides comprehensive reports on team performance, facilitating the analysis of critical data and empowering you to make strategic decisions that enhance your business outcomes. This holistic strategy not only boosts customer satisfaction but also fosters growth and success for your organization, paving the way for a more efficient operational model in the long run. By adopting B2Chat, businesses can ensure they remain competitive in an ever-evolving market.

Media

Media

Integrations Supported

Integrations Supported

Facebook Messenger
Instagram
LiveChat
Telegram
WhatsApp

API Availability

API Availability

Pricing Information

$99 per month
Free Version
Free Trial Offered?

Pricing Information

$80 per month
Free Trial Offered?

Supported Platforms

SaaS

Supported Platforms

SaaS

Customer Service / Support

Standard Support
Web-Based Support

Customer Service / Support

Standard Support
Web-Based Support

Training Options

Online Training

Training Options

Documentation Hub
Webinars

Company Facts

Organization Name

SmartLAb

Date Founded

2015

Company Location

United States

Company Website

ivcbox.com

Company Facts

Organization Name

B2Chat

Date Founded

2017

Company Location

Colombia

Company Website

www.b2chat.io

Categories and Features

Customer Engagement

Analytics
Churn Management
Communication Management
Content Syndication
Feedback Collection
Live Chat
Video Content

Live Chat

Canned Responses
Geo Targeting
Offline Form
Proactive Chat
Screen Sharing
Third Party Integration
Website Visitor Tracking

Categories and Features

Chatbot

Reporting / Analytics

Conversational AI

Not specified

Conversational Marketing

Multi-Channel Communication

Integration

Not specified

Live Chat

Transfers / Routing

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