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What is Ibbü?
Ibbü, developed by iAdvize, operates as a responsive network of specialists designed to elevate your brand's presence. These enthusiastic advocates genuinely represent your products and services. They possess an innate ability to engage customers, enriching each interaction with a distinctive touch of personalization. Interestingly, a significant number of brands miss out on approximately 70% of potential customer interactions by limiting their availability to conventional business hours, generally from 9 AM to 5 PM. In contrast, ibbü offers round-the-clock access to its experts, ensuring that customers can have a real and engaging online shopping experience at any hour. The specialists are compensated through various plans tailored to your business objectives, whether that involves payments per conversation or per successful transaction following an interaction. No matter the compensation structure, these professionals remain dedicated to providing high-quality service consistently. Ibbü effectively meets the demand for continuous, on-demand customer assistance and support. Partnering with iAdvize makes it easy to kick off a project and select the perfect experts with just a simple click, allowing brands to fully harness their potential for customer engagement effortlessly. This accessibility ensures that brands can maintain a competitive edge in today’s fast-paced market.
What is ICUC.Social?
Social media never sleeps, and it’s essential to recognize that crises can arise out of nowhere. A single unfavorable tweet can have a long-lasting effect on a company's financial performance. Consequently, as a Social Media Brand Manager, it’s vital to assess your preparedness to tackle emergencies at any time. If your response isn’t a confident "yes," seeking support from a professional partner could be a prudent choice. ICUC is an international, multilingual social media team that partners with your business to engage with customers around the clock. Known for its expertise in community management, ICUC offers social media moderation services tailored to foster communication and resolve customer service challenges. Our moderation approaches are specifically designed for your brand, including text moderation, pre-approved engagement responses, video and image moderation, contest management, and much more. With a diverse team of experts fluent in over 20 languages, we make sure your customers always feel acknowledged and appreciated, which helps build enduring relationships. In the rapidly evolving digital environment, being proactive and well-prepared can significantly enhance your brand’s standing in the eyes of your audience. This proactive stance can ultimately lead to a more resilient and trustworthy brand image.
Integrations Supported
Facebook
Google Analytics
Instagram
Pinterest
Salesforce
X (Twitter)
Zendesk
Integrations Supported
Facebook
Google Analytics
Instagram
Pinterest
Salesforce
X (Twitter)
Zendesk
API Availability
Has API
API Availability
Has API
Pricing Information
Pricing not provided.
Free Trial Offered?
Free Version
Pricing Information
Pricing not provided.
Free Trial Offered?
Free Version
Supported Platforms
SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux
Supported Platforms
SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux
Customer Service / Support
Standard Support
24 Hour Support
Web-Based Support
Customer Service / Support
Standard Support
24 Hour Support
Web-Based Support
Training Options
Documentation Hub
Webinars
Online Training
On-Site Training
Training Options
Documentation Hub
Webinars
Online Training
On-Site Training
Company Facts
Organization Name
iAdvize
Date Founded
2010
Company Location
France
Company Website
www.iadvize.com/en/ibbu/
Company Facts
Organization Name
ICUC.Social
Date Founded
2002
Company Location
Canada
Company Website
icuc.social/our-services/social-media-content-moderation/
Categories and Features
Customer Service
Alerts / Escalation
Appointment Management
Call Center Management
Email Management
Knowledge Base
Live Chat
Performance Metrics
Queue Management
Self Service Portal
Social Media Integration
Surveys & Feedback
Virtual Assistant
Workflow Management
Categories and Features
Content Moderation
Artificial Intelligence
Audio Moderation
Brand Moderation
Comment Moderation
Customizable Filters
Image Moderation
Moderation by Humans
Reporting / Analytics
Social Media Moderation
User-Generated Content (UGC) Moderation
Video Moderation