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What is IbharCPM?
The Ibhar Method for Corporate Performance Management enables enterprises to strategically navigate their operations while providing essential tools to boost efficiency and evolve into a High-Performance, Lean Organization. By utilizing IbharCPM, organizations can methodically structure their business strategies, effectively mitigate risks, and maintain compliance. This approach facilitates open communication among team members, promotes accountability, and ties rewards to performance results. Much like a well-crafted game plan, it streamlines the management of team dynamics and allows for consistent evaluations of ongoing initiatives. Additionally, the innovative five-step process inherent in Ibhar Corporate Performance Management enhances the clarity of goal communication and facilitates ongoing monitoring of operational efficiency, delivering continual insights for improvement. Ultimately, this framework not only aids organizations in nurturing a high-performance culture but also propels them toward enduring success and operational excellence. As a result, companies can adapt more readily to market changes and enhance their competitive edge.
What is Globitel Performance Management System (PMP)?
Globitel’s Performance Management Platform enhances the real-time assessment and monitoring of customer engagement center effectiveness. By integrating and processing information from multiple platforms via a single interface, this solution simplifies data handling. It also allows agents to monitor their performance metrics while overseeing their incentive plans and evaluations, which leads to lower operational costs and improved service efficiency. Valuable insights into agent performance are gathered from all interconnected call center systems, including Automatic Call Distribution (ACD), Quality Monitoring System (QMS), Workforce Management (WFM), and E-Learning components, among others. Furthermore, the platform features a versatile KPI builder that enables call center managers to implement a variety of functionalities according to their specific requirements, thus supporting informed decision-making and enhanced performance strategies. This innovative system ultimately not only cultivates a more efficient environment for agents but also strengthens management's capability to drive productivity and success within the center. Through continuous improvement and adaptability, the platform aims to keep pace with the evolving demands of customer engagement.
Integrations Supported
Additional information not provided
Integrations Supported
Additional information not provided
API Availability
Has API
API Availability
Has API
Pricing Information
Pricing not provided.
Free Trial Offered?
Free Version
Pricing Information
Pricing not provided.
Free Trial Offered?
Free Version
Supported Platforms
SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux
Supported Platforms
SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux
Customer Service / Support
Standard Support
24 Hour Support
Web-Based Support
Customer Service / Support
Standard Support
24 Hour Support
Web-Based Support
Training Options
Documentation Hub
Webinars
Online Training
On-Site Training
Training Options
Documentation Hub
Webinars
Online Training
On-Site Training
Company Facts
Organization Name
Ibhar Technologies
Date Founded
1995
Company Location
India
Company Website
www.ibhar.com
Company Facts
Organization Name
Globitel
Date Founded
1996
Company Location
Jordan
Company Website
www.globitel.com
Categories and Features
Business Performance Management
Ad Hoc Reports
Ad hoc Analysis
Budgeting & Forecasting
Consolidation / Roll-Up
Dashboard
Key Performance Indicators
Predictive Analytics
Qualitative Analysis
Quantitative Analysis
Scorecarding
Strategic Planning
Categories and Features
Business Performance Management
Ad Hoc Reports
Ad hoc Analysis
Budgeting & Forecasting
Consolidation / Roll-Up
Dashboard
Key Performance Indicators
Predictive Analytics
Qualitative Analysis
Quantitative Analysis
Scorecarding
Strategic Planning