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What is Icecream Screen Recorder?

Icecream Screen Recorder enables users to take screenshots of any portion of their screen. It is capable of recording applications, games, video tutorials, webinars, and Skype conversations. You can capture both your screen and audio, including your webcam feed. The software allows you to record either the full screen or a selected area. Additionally, it can capture sound from your microphone as well as system audio. Users can enhance their recordings by adding text, arrows, and shapes. If desired, you can also hide the cursor and desktop icons while disabling the screensaver during the recording process. For easy sharing, screen recordings and screenshots can be copied to the clipboard for quick distribution via Skype. This makes it a versatile tool for both professional and personal use.

What is Clarity Connect?

Clarity Connect is a specialized solution crafted for seamless utilization with Skype for Business, allowing for smooth integration that requires no additional software installations. Users, including agents and supervisors, can easily access its capabilities by simply opening their web browser, facilitating a hassle-free experience. This platform coexists with the existing Skype for Business infrastructure and call management, capitalizing on its unified communications and collaboration features while ensuring the high voice quality and reliability that users expect from Skype for Business. As a cloud-based option, Clarity Connect empowers organizations to establish a contact center that complements their on-premises Skype for Business environment. Additionally, it does away with the necessity for further on-site infrastructure or software clients, resulting in reduced costs and improved operational efficiency. Developed by Perficient, Clarity Connect is designed to scale effortlessly to meet the intricate demands of widely distributed contact centers, all without the financial burden of costly hardware or the need for specialized operational staff. This adaptability makes it an excellent choice for businesses aiming to enhance their communication processes and optimize their overall strategy. Moreover, its ease of integration and cost-effectiveness position it as a compelling option for organizations looking to innovate in their customer engagement efforts.

Media

Media

Integrations Supported

Dropbox
Google Drive

Integrations Supported

Amazon Connect
HCL MyXalytics
Salesforce
VoiceBase

API Availability

API Availability

Pricing Information

Pricing not provided
Free Version

Pricing Information

Pricing not provided
Free Version

Supported Platforms

Windows

Supported Platforms

SaaS
Windows
On-Prem

Customer Service / Support

Standard Support
Web-Based Support

Customer Service / Support

Standard Support
24 Hour Support

Training Options

Documentation Hub

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Company Facts

Organization Name

Icecream Apps

Company Location

Germany

Company Website

icecreamapps.com

Company Facts

Organization Name

Perficient

Date Founded

1994

Company Location

United States

Company Website

www.perficient.com/what-we-do/platforms-and-technology/clarity-connect

Categories and Features

Screen Recording

Annotations / Drawing
Audio Capture
Multi-Screen Recording
Screen Capture
Video Editing
YouTube Uploading

Video

Mobile Screen Support
Social Sharing
Video Streaming

Video Recording

Not specified

Webcam

Not specified

Categories and Features

Call Center

Call Logging
Call Recording
Escalation Management
IVR / Voice Recognition
Inbound Call Center
Real-time Chat
Reporting/Analytics

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