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What is IdeaLift?

IdeaLift is a cutting-edge platform that utilizes AI to enhance the management of product feedback by collecting feature requests from widely used team communication tools like Slack, Discord, and Microsoft Teams. Users can easily record their ideas with a mere emoji reaction, which streamlines the process and reduces the hassle of navigating cumbersome forms. The advanced AI technology of the platform intelligently formats each request to match your team's unique ticket style and efficiently routes it to systems such as GitHub Issues, Jira, or Linear. Key features include: • Emoji-based idea submission from Slack, Discord, and Teams • AI-powered ticket formatting customized to your team's needs • Smart detection of duplicate requests • Effortless automatic distribution to GitHub, Jira, and Linear • Integration of customer context and revenue prioritization • A public feedback portal enabling community voting • Alerts for "Shipped" updates to complete the feedback cycle No longer will important feature requests get lost in the chaos of chat discussions. With IdeaLift working quietly in the background, your team can focus on developing the features that are most important to your audience. This guarantees that critical insights are consistently captured and addressed in a timely manner, ultimately leading to improved product development and user satisfaction. By transforming the way feedback is managed, IdeaLift empowers teams to be more responsive and connected to their users’ needs.

What is Duckie?

Duckie offers AI-powered customer support specifically designed for B2B SaaS companies, allowing both clients and support teams to quickly obtain accurate technical information. The AI-driven support agent can independently handle support inquiries, while the AI assistant helps agents by navigating the organization’s knowledge base to provide relevant responses. Additionally, Duckie enables log analysis, equipping technical support teams with the capability to identify and troubleshoot issues by examining error logs, code updates, and client data. With features like automatic notifications and updates, Duckie guarantees that support teams are informed about product changes, Jira issues, and pull requests. It seamlessly integrates with tools such as Slack, Zendesk, Microsoft Teams, and Discord, making it easy for businesses to deploy the AI where their customers need it most. Moreover, Duckie aids in formulating responses and delivering updates on active tickets, which notably reduces resolution times and enhances overall productivity. By adopting this holistic approach, Duckie significantly transforms and elevates the experience of customer support, ultimately creating a more efficient service environment. This makes Duckie not just a tool but a crucial partner in achieving exceptional customer satisfaction.

Media

No images available

Media

Integrations Supported

Discord
GitHub
Jira
Linear
Slack
Amazon Web Services (AWS)
Bitbucket
Confluence
Datadog
Google Cloud Platform
Google Drive
Grafana
Intercom
Microsoft Azure
Microsoft Teams
New Relic
Notion
Sentry
Zendesk

Integrations Supported

Discord
GitHub
Jira
Linear
Slack
Amazon Web Services (AWS)
Bitbucket
Confluence
Datadog
Google Cloud Platform
Google Drive
Grafana
Intercom
Microsoft Azure
Microsoft Teams
New Relic
Notion
Sentry
Zendesk

API Availability

Has API

API Availability

Has API

Pricing Information

Free
Free Trial Offered?
Free Version

Pricing Information

Pricing not provided.
Free Trial Offered?
Free Version

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Company Facts

Organization Name

Startvest LLC

Date Founded

2025

Company Location

United States

Company Website

idealift.startvest.ai

Company Facts

Organization Name

Duckie

Company Location

United States

Company Website

www.duckie.ai/

Categories and Features

Idea Management

Activity Dashboard
Brainstorming
Collaboration
Creator Tracking
Idea Ranking
Project Tracking
Status Tracking

Categories and Features

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