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What is IdeaScale?

IdeaScale boasts a customer base of over 25,000, comprising a total of 4.5 million users. This innovative software enables organizations to gather feedback from both public and private groups by facilitating idea collection and user voting. As a driving force behind crowd-powered innovation, IdeaScale ensures that all submitted ideas are assessed, directed, and put into action. Notable clients of IdeaScale include prominent organizations such as the Cleveland Cavaliers, Doctors Without Borders, Freddie Mac, and Marriott Vacations Worldwide, alongside distinguished entities like NASA and the United Way. With a diverse array of users, the platform continues to enhance collaborative decision-making processes across various sectors.

What is Freddy AI?

Our cutting-edge AI solution, powered by generative AI features, transforms the experiences of customers and employees in remarkable ways. Freddy AI is specifically crafted for seamless installation, setting the stage for achieving genuinely transformative business outcomes. By leveraging Freddy AI, you can deliver customized experiences, boost efficiency, and foster rapid innovation. Say goodbye to delays and uncomfortable interactions. With Freddy Self Service, you can smartly automate support tasks and enhance deflections, resulting in better self-service options and quick responses for customers while allowing your agents to concentrate on more complex responsibilities. Rather than pushing yourself to the limit, optimize your workflow. Freddy Copilot acts as your ongoing AI ally, offering contextual insights and information, reducing repetitive tasks, and ensuring all interactions are conversational, ultimately enhancing your team's productivity and effectiveness. This innovative approach not only streamlines processes but also empowers your workforce to excel in their roles.

Media

Media

Integrations Supported

Facebook
Facebook Messenger
Freshworks Neo
Google Analytics
LinkedIn
Netomi
Shift
Slack
Teamstack
WhatsApp

Integrations Supported

Facebook
Facebook Messenger
Freshworks Neo
Google Analytics
LinkedIn
Netomi
Shift
Slack
Teamstack
WhatsApp

API Availability

Has API

API Availability

Has API

Pricing Information

$2,500 per year
Free Trial Offered?
Free Version

Pricing Information

$100 per month
Free Trial Offered?
Free Version

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Company Facts

Organization Name

IdeaScale

Date Founded

2009

Company Location

United States

Company Website

ideascale.com

Company Facts

Organization Name

Freshworks

Date Founded

2010

Company Location

United States

Company Website

www.freshworks.com/freddy-ai/

Categories and Features

Customer Feedback

Alerts / Notifications
Behavior Analytics
Bug Reports
Community Feedback Tools
Live Chat
Negative Feedback Management
Net Promoter Score (NPS)
Screenshot / Screen Capture
Surveys
User Testing Tools
Video Feedback
Visual Feedback Tools
Voice of the Customer (VoC)
Website Feedback

Idea Management

Activity Dashboard
Brainstorming
Collaboration
Creator Tracking
Idea Ranking
Project Tracking
Status Tracking

Categories and Features

Chatbot

Call to Action
Context and Coherence
Human Takeover
Inline Media / Videos
Machine Learning
Natural Language Processing
Payment Integration
Prediction
Ready-made Templates
Reporting / Analytics
Sentiment Analysis
Social Media Integration

Conversational AI

Code-free Development
Contextual Guidance
For Developers
Intent Recognition
Multi-Languages
Omni-Channel
On-Screen Chats
Pre-configured Bot
Reusable Components
Sentiment Analysis
Speech Recognition
Speech Synthesis
Virtual Assistant

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