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What is IMPACT?

IMPACT stands as the foundation of our extensive healthcare administration software suite, meticulously crafted to streamline all facets of healthcare data transactions. Users depend on IMPACT for a variety of essential functions, including enrollment handling, provider contract management, benefit plan oversight, and the navigation of authorizations and referrals, along with claims processing and the intricacies involved in these operations. With a remarkable degree of adaptability, IMPACT is furnished with a wide array of features specifically designed for the healthcare sector. The positive feedback and gratitude from our clients provide us with immense satisfaction, underscoring the significance of our collaborative efforts and the software that enhances their professional journeys. At MCSI, we believe that technology must center on customer needs; thus, we are committed to creating solutions that effortlessly adapt to our clients' enterprises, empowering them to flourish in their respective markets. Our extensive experience spans all aspects of healthcare data management and solution deployment, and we take pride in developing software that prioritizes automation, accuracy, and reliability, ensuring our clients can navigate the ever-changing landscape with confidence. Consequently, our dedication to innovation and excellence propels us to consistently refine our offerings, ensuring they meet the evolving needs of the healthcare industry while fostering long-term partnerships with our users. By continually engaging with our clients, we strive to anticipate their future requirements and integrate their feedback into our development process.

What is Aquarium Platform?

Aquarium's platform presents a comprehensive solution specifically designed for insurance companies seeking a quick, simple, and effective route to market. Known for delivering quick returns on investment, this platform can be seamlessly integrated into existing IT infrastructures with minimal disruption, and its cloud-based architecture allows for extensive scalability. It features a variety of integrated service components that encompass both technical and functional aspects, providing a complete, end-to-end service offering. A standout capability of the platform is its ability to create a unified view of the customer, capturing interactions across diverse channels such as web, SMS, email, phone, and traditional mail. The system ensures automated engagement across multiple processes, including inquiries, follow-ups, sales, mid-term adjustments, renewals, and claims management. In addition, customer satisfaction is measured through net promoter scores gathered via SMS or email, along with keyword and sentiment analysis to extract more profound insights into customer feedback. This holistic method not only boosts operational efficiency but also cultivates stronger relationships with customers, ultimately leading to enhanced loyalty and retention. By prioritizing these elements, insurance firms can adapt more effectively to market demands and improve their overall service delivery.

Media

Media

Integrations Supported

Additional information not provided

Integrations Supported

Additional information not provided

API Availability

API Availability

Pricing Information

Pricing not provided

Pricing Information

$200 per month

Supported Platforms

Windows
Linux

Supported Platforms

SaaS

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Customer Service / Support

Standard Support
Web-Based Support

Training Options

Not specified

Training Options

Documentation Hub
On-Site Training

Company Facts

Organization Name

Managed Care Systems

Date Founded

1997

Company Location

United States

Company Website

www.mgcare.com

Company Facts

Organization Name

Aquarium Software

Date Founded

2006

Company Location

United Kingdom

Company Website

aqinsure.tech/our-platform/

Categories and Features

Claims Processing

Adjustor Management
Case Management
Claim Resolution Tracking
Co-Pay & Deductible Tracking
Customer Management
Electronic Claims
Forms Management
Paper-Based Claims
Payor Management
Policy Administration

Categories and Features

Claims Processing

Case Management
Claim Resolution Tracking
Customer Management
Electronic Claims
Forms Management
Paper-Based Claims

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