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What is Inbenta Search?

Enhance the accuracy of your results using the Inbenta Semantic Search Engine, which understands the underlying intent of customer questions. Being the most widely deployed self-service feature, present on 85% of websites, the ability to deliver the most relevant information can greatly elevate the overall customer experience on your platform. Inbenta Search consolidates data from a variety of customer relationship management systems, including Salesforce.com and Zendesk, along with other selected online resources. By utilizing Inbenta's advanced Symbolic AI and Natural Language Processing technologies, this sophisticated semantic search tool interprets user queries effectively, provides prompt and accurate responses, and contributes to lower support costs. Moreover, the integration of Inbenta’s Symbolic AI technology negates the necessity for extensive data training, enabling rapid setup and immediate benefits from the Inbenta Search engine. As a result, businesses can not only boost customer satisfaction but also optimize their operational expenditures in a streamlined manner, ultimately leading to a more efficient service delivery model.

What is BatteryIncluded?

BatteryIncluded specializes in Data Discovery and AI-driven Business Intelligence solutions tailored specifically for e-commerce platforms. With over 25 years of experience in the online retail sector, the company has crafted a unique AI framework that ensures real-time and contextually appropriate user engagements. This cutting-edge framework is constructed with a modular design centered around three key components and is dedicated to maintaining user privacy. Additionally, the entire infrastructure is hosted in Germany, adhering to strict local data protection laws while delivering impressive performance, with response times under 50 milliseconds. These advanced solutions are particularly beneficial for digital businesses that manage intricate operations and a diverse product range, allowing them to efficiently present relevant product and content listings. Furthermore, BatteryIncluded’s services strike a perfect balance between automation and personalization, equipping businesses to utilize their data effectively. This adaptability not only enhances the overall user experience but also fosters greater customer interaction for their clients, ultimately contributing to increased sales and loyalty. In an ever-evolving digital landscape, BatteryIncluded continues to innovate and support the growth of e-commerce businesses through its comprehensive solutions.

Media

Media

Integrations Supported

Genesys Cloud CX
Magento
NICE Workforce Management (WFM)
NTT Cloud Communications
OXID eShop
Salesforce
Shopify
Shopware
TCS BaNCS
Zendesk
commercetools

Integrations Supported

Genesys Cloud CX
Magento
NICE Workforce Management (WFM)
NTT Cloud Communications
OXID eShop
Salesforce
Shopify
Shopware
TCS BaNCS
Zendesk
commercetools

API Availability

Has API

API Availability

Has API

Pricing Information

Pricing not provided.
Free Trial Offered?
Free Version

Pricing Information

€1500/month
Free Trial Offered?
Free Version

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Company Facts

Organization Name

Inbenta

Date Founded

2005

Company Location

United States

Company Website

www.inbenta.com/en/products/search/

Company Facts

Organization Name

BatteryIncluded GmbH

Date Founded

2023

Company Location

Germany

Company Website

batteryincluded.ai/

Categories and Features

Categories and Features

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