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What is Inblue Request?
Customized solutions tailored to your specific needs are now easily accessible. With inblueQMS, you can maintain your ISO 9001:2015 certification with ease, while inblueRequest enables you to deliver quick responses to your clients. Effectively gather customer requirements and keep track of your response times, as well as organize various registers. Enjoy the simplicity of managing all aspects online, supported by over thirty years of experience in technology development. The software offers significant benefits, including improved centralization for planning, documenting, and monitoring processes and procedures. You will receive timely alerts for important deadlines and notifications each time a task is assigned to you, whether through email or on your dashboards. The platform is highly adaptable, allowing you to modify fields according to your company's distinct needs and establish permissions and deadlines as needed. Experience a user-friendly interface designed to streamline your tasks, featuring guided functions for ease of use. Additionally, you can log comments and version changes for comprehensive tracking, as the system keeps an extensive record of modifications. Moreover, the software presents analytical charts and performance reports, assisting you in effectively evaluating your outcomes. This holistic approach ensures that your organization stays on top of its operational goals and continuously improves its processes.
What is Daisee?
Daisee creates innovative technology designed to provide profound insights into the behavioral, emotional, and commercial interactions of customers. Utilizing a groundbreaking digital quality scorecard, Daisee automatically evaluates every customer interaction, pinpointing quality assurance challenges that necessitate human attention in critical aspects like compliance, communication, and conduct. This advanced software enables organizations to look beyond mere words and discover the underlying emotions present in their conversations, revealing the true thoughts and feelings of customers. With its ease of deployment across various telephony systems, Daisee empowers businesses to swiftly generate value. Currently, Daisee operates globally, with services available in Australia, New Zealand, and the United States, thereby expanding its reach and enhancing customer experiences worldwide.
Integrations Supported
Avaya Aura
Cisco Finesse
Dubber
Five9
Genesys Cloud CX
HubSpot Customer Platform
MiCloud Connect
MiCollab
MiContact Center Business
Qlik Cloud Analytics
API Availability
API Availability
Pricing Information
$8 per user, per month
Pricing Information
$89/month
This is an all you can eat monthly charge.
Free Trial Offered?
Supported Platforms
SaaS
Supported Platforms
SaaS
Customer Service / Support
Web-Based Support
Customer Service / Support
Standard Support
Training Options
Not specified
Training Options
Documentation Hub
Online Training
On-Site Training
Company Facts
Organization Name
inblueQMS
Date Founded
2010
Company Location
Chile
Company Website
inbluesolutions.com/request/
Company Facts
Organization Name
daisee
Date Founded
2017
Company Location
Australia
Company Website
www.daisee.com
Categories and Features
Claims Processing
Case Management
Claim Resolution Tracking
Customer Management
Electronic Claims
Paper-Based Claims
Categories and Features
AI Call Center
Not specified
AI Insurance
Not specified
Artificial Intelligence
For Healthcare
For Sales
For eCommerce
Machine Learning
Natural Language Processing
Predictive Analytics
Process/Workflow Automation
Business Intelligence
Dashboard
Data Analysis
Key Performance Indicators
Performance Metrics
Trend / Problem Indicators
Visual Analytics
Business Performance Management
Ad hoc Analysis
Dashboard
Key Performance Indicators
Predictive Analytics
Quantitative Analysis
Scorecarding
Call Center
Inbound Call Center
Outbound Call Center
Reporting/Analytics
Claims Processing
Compliance Management
Customer Management
Compliance
Compliance Tracking
HIPAA Compliance
Risk Management
Customer Communications Management
Multi-Channel Communications
Customer Experience
Analytics
Dashboard
Feedback Management
Knowledge Management
Multi-Channel Collection
Sentiment Analysis
Text Analysis
Customer Service
Call Center Management
Performance Metrics
Self Service Portal
HIPAA Compliance
Compliance Reporting
For Healthcare
Remediation Management
Risk Management
Insurance Claims Management
Fraud management
Reporting
Natural Language Processing
Part-of-Speech Tagging
Patient Engagement
Appointment Scheduling
Qualitative Data Analysis
Quantitative Content Analysis
Sentiment Analysis
Quality Management
Complaint Management
Compliance Management
Risk Management
Training Management
Sales Coaching
Assessments
Goal Setting / Tracking
Performance Metrics
Telemedicine
HIPAA Compliant
Transcription
AI / Machine Learning
Natural Language Processing (NLP)
Workforce Management
Performance Appraisal