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What is Inblue Request?

Customized solutions tailored to your specific needs are now easily accessible. With inblueQMS, you can maintain your ISO 9001:2015 certification with ease, while inblueRequest enables you to deliver quick responses to your clients. Effectively gather customer requirements and keep track of your response times, as well as organize various registers. Enjoy the simplicity of managing all aspects online, supported by over thirty years of experience in technology development. The software offers significant benefits, including improved centralization for planning, documenting, and monitoring processes and procedures. You will receive timely alerts for important deadlines and notifications each time a task is assigned to you, whether through email or on your dashboards. The platform is highly adaptable, allowing you to modify fields according to your company's distinct needs and establish permissions and deadlines as needed. Experience a user-friendly interface designed to streamline your tasks, featuring guided functions for ease of use. Additionally, you can log comments and version changes for comprehensive tracking, as the system keeps an extensive record of modifications. Moreover, the software presents analytical charts and performance reports, assisting you in effectively evaluating your outcomes. This holistic approach ensures that your organization stays on top of its operational goals and continuously improves its processes.

What is Daisee?

Daisee creates innovative technology designed to provide profound insights into the behavioral, emotional, and commercial interactions of customers. Utilizing a groundbreaking digital quality scorecard, Daisee automatically evaluates every customer interaction, pinpointing quality assurance challenges that necessitate human attention in critical aspects like compliance, communication, and conduct. This advanced software enables organizations to look beyond mere words and discover the underlying emotions present in their conversations, revealing the true thoughts and feelings of customers. With its ease of deployment across various telephony systems, Daisee empowers businesses to swiftly generate value. Currently, Daisee operates globally, with services available in Australia, New Zealand, and the United States, thereby expanding its reach and enhancing customer experiences worldwide.

Media

Media

Integrations Supported

Integrations Supported

Avaya Aura
Cisco Finesse
Dubber
Five9
Genesys Cloud CX
HubSpot Customer Platform
MiCloud Connect
MiCollab
MiContact Center Business
Qlik Cloud Analytics
Sugar Sell
Twilio
Twilio Flex
Vonage Communications APIs (Nexmo)
Vonage Contact Center
Zoho CRM Plus
Zoom Rooms
Zoom Webinars
contactSPACE

API Availability

API Availability

Pricing Information

$8 per user, per month

Pricing Information

$89/month
This is an all you can eat monthly charge.
Free Trial Offered?

Supported Platforms

SaaS

Supported Platforms

SaaS

Customer Service / Support

Web-Based Support

Customer Service / Support

Standard Support

Training Options

Not specified

Training Options

Documentation Hub
Online Training
On-Site Training

Company Facts

Organization Name

inblueQMS

Date Founded

2010

Company Location

Chile

Company Website

inbluesolutions.com/request/

Company Facts

Organization Name

daisee

Date Founded

2017

Company Location

Australia

Company Website

www.daisee.com

Categories and Features

Claims Processing

Case Management
Claim Resolution Tracking
Customer Management
Electronic Claims
Paper-Based Claims

Categories and Features

AI Call Center

Not specified

AI Insurance

Not specified

Artificial Intelligence

For Healthcare
For Sales
For eCommerce
Machine Learning
Natural Language Processing
Predictive Analytics
Process/Workflow Automation

Business Intelligence

Dashboard
Data Analysis
Key Performance Indicators
Performance Metrics
Trend / Problem Indicators
Visual Analytics

Business Performance Management

Ad hoc Analysis
Dashboard
Key Performance Indicators
Predictive Analytics
Quantitative Analysis
Scorecarding

Call Center

Inbound Call Center
Outbound Call Center
Reporting/Analytics

Claims Processing

Compliance Management
Customer Management

Compliance

Compliance Tracking
HIPAA Compliance
Risk Management

Customer Communications Management

Multi-Channel Communications

Customer Experience

Analytics
Dashboard
Feedback Management
Knowledge Management
Multi-Channel Collection
Sentiment Analysis
Text Analysis

Customer Service

Call Center Management
Performance Metrics
Self Service Portal

HIPAA Compliance

Compliance Reporting
For Healthcare
Remediation Management
Risk Management

Insurance Claims Management

Fraud management
Reporting

Natural Language Processing

Part-of-Speech Tagging

Patient Engagement

Appointment Scheduling

Qualitative Data Analysis

Quantitative Content Analysis
Sentiment Analysis

Quality Management

Complaint Management
Compliance Management
Risk Management
Training Management

Sales Coaching

Assessments
Goal Setting / Tracking
Performance Metrics

Telemedicine

HIPAA Compliant

Transcription

AI / Machine Learning
Natural Language Processing (NLP)

Workforce Management

Performance Appraisal

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