AestheticsPro Verified Customer Reviews (2026)

AestheticsPro is the only EMR that I've used in industry, but the platform stands out for its intuitive design and wide range of features that support tracking, scheduling, and reporting, making it a practical tool for operational efficiency. Positive interactions with staff, including responsive and helpful representatives like Denise W., contribute to a generally favorable user experience. However, this positive impression is undermined by a recent interaction regarding a new payment processing integration. During that discussion, the feature was repeatedly described as already included in current costs, yet a subsequent review of the documentation revealed additional fees that would increase overall expenses. This discrepancy between verbal assurances and written terms created confusion and diminished trust in the company, highlighting concerns about transparency and accuracy in communication.

The platform is intuitive and has numerous options for tracking, scheduling, and reporting. I also appreciate that the representatives, such as like Denise W. , are responsive and extremely helpful.

I spoke with a gentleman recently who spoke about the new payment processing integration and he energetically and repeatedly stated that it was something we were already paying for; however, after reviewing the paperwork, I saw that there would be additional charges that would cause us to be paying more than what we pay currently for our merchant system. This false or ambiguous information reduced my trust in Aesthetic Pro.

Erin Miller was the deciding factor when I purchased this software. It wasn’t just a sales pitch, she had sincerity and follow through. I have reached back multiple times, after the purchase, and she has been just as responsive as our pre-purchase conversations.

I can’t yet speak to the quality of the software however I can say that the customer service thus far has been amazing.

N/A

Overall needed updated technology and user interface but the team is continuing to take feedback and make changes.

Pricing for texting and email is amazing compared to other companies. Support is always willing to help and maintain a great relationship

need advancements in booking and check out. Would love to talk to the team about making it more friendly for my staff and others.

Great experience felt very taken care of.

And again I am being forced to write a longer sentence for some reason.

Excellent onboarding and support I love the product very much it is making me type longer so I am writing words.

No problems. Except that this review is requiring a certain number of words?

Our company loves using AestheticsPro! We have 4 locations that we can easily manage within the software, we started off with 3 locations and it was a very easy process to add our 4th! You can easily customize all your options differently for each location or you can use the same options when it comes to services offered, pricing, forms, etc. Everything is very user friendly for both our staff and our patients accessing their client portal. AP is constantly updating with new features and always listens to our feedback. Our dedicated account manager is so helpful and is always happy to jump on a call with us whenever needed! Our account manager checks in with us regularly to update us with new features and see if we need any assistance which is much appreciated. We came from using an older software (Orchid) that was not cloud based and using AestheticsPro is a night-and-day difference!

Pros: User friendly for staff and patients, streamlined, cloud-based, technical support is always available and quickly responds, everything is customizable with forms, services, etc., dedicated account manager that regularly checks in

Cons: Forms can't be partially filled out by the staff and then sent to a client's portal for signature, sometimes you need to hard reset or clear cookies/cache if there's slow loading times

I’ve had a great experience using the system so far. Haven’t had any issues and my customers also find it easy to use.

Great customer service by our customer success manager and the whole support team! The system is user friendly and easy to navigate.

I wish the app would have a remember sign on so I don’t have to input my info every time.

Had been logged out of my account for 5 days and had very little help from the calls made to my client success manager - today I called tech support and they corrected everything within 5 min. 10/10 to tech support of this program. Truly today was a huge save!

Tech support is amazing and quick! They are the only part of this subscription I like! They always take their time and make sure everything is addressed.

I really don’t like the program itself - my charting never saves, my clients never get reminders yet I am charged for them.

She helped me get some things squared away and organized. I found that there was a lot more backend from transferring and she made it a much easier process.

I am so grateful for our account manager and her diligence to help our account get transferred from one medical spa to another. She has been very persistent and is an asset to the AestheticsPro family.

There was just an issue with higher up that she was able to assist and get resolved ASAP.

Super responsible support team, not just for a session I had today but any time I've sent a ticket, I literally hear back in 30-40 mins, if not in the next hour. They are on top of it!
The solution is quick and they list everything I need.
There are videos that accompany the tasks however at times, I have specific questions and therefore find that using the support team via the ticket submissions is easiest, because I can explain things EXACTLY the way I want!
I wouldn't have got this far with AP without them! Love the system and looking forward to them adding more !

The ease of sharing screens, so my rep could see exactly what I was doing, was the most helpful. He also spent some time with me to help me set up my google calendar and made sure it worked.

Still trying to figure out why my ical integration is not working

Our customer success manager and AP are very supportive! Aesthetics Pro is user friendly and gives many options for client/medspa communication.

Our customer success manager has been great support for our medspa questions and inquiries. She is always available when we are in need of her assistance.

Had to request an annual subscription rate. Wish this option was promoted more publicly. This annual subscription rate saved us on subscription expense and time reconciling monthly charge on credit card.

Overall, it's a great system that you can use in your business, no matter how big or small, and tailor specifically to fit your needs. The support staff are exceedingly friendly and attentive and are readily available to help you get started, which is a big deal!

The charting records are very thorough. You can make it as simple or detailed as you wish. I also love that there are so many options for your business. You can invoice and create memberships. I use it daily for scheduling and my charting in my small business. My clients love the text reminders they receive for appointments.

It was overwhelming at first because I had to create and configure everything from the pre-existing forms, and tailor the documents to my needs. I am used to someone doing this for me, so it seemed like a lot initially. Once I worked through this fear, everything went well and I'm now enjoying my environment.

We are well satisfied with the system, and it is easy for our staff to learn. The system is simple to keep updated.

Easy, simple, and user-friendly. Loved the mobile application. The portal and on-line booking is easy for clients. Allows access to clients' treatment plans, invoices, communication (text), and emails.

If we were to choose, one of the cons would be the need for appointment reminders. I want to be two steps away with the client verifying the appointment and able to cancel it if they wish to keep the calendar open for other potential clients, instead of staff needing to call clients constantly.

I appreciate the interactions I’ve had so far with getting set up. The price point is affordable, with is helpful for starting out.

The support & communication has been helpful as I am setting up a new account. There are videos to help bridge any gaps. The software is comprehensive.

I haven’t found anything negative so far. I do feel there’s plenty of support.

Easy to use and learn, support and customer management is very quick to help. It has limited marketing but is good for it's price.

We like the ability to customize services and e-records. The system is easy to learn and navigate.

The e-records could be more dynamic, we need show/hide rules.

Great product!! Amazing Training Team!

Our rep was extremely helpful. She was able to answer all of my questions, she even showed me more items I didn’t even realize I had questions about.

N/A.

Overall, we have a positive impression of AestheticsPro. We hope that AestheticsPro will continue to support us with our onboarding.

We are new to AestheticsPro, so we can't provide a comprehensive feedback. So far I like the affordability, the features within AestheticsPro that are included in the subscription and the support that is available to us. During our learning process, the video library, the onboarding sessions, the help desk and our client success manager have been very helpful in making our transition to AestheticsPro possible.

Prescription software is not included in AestheticsPro. Furthermore, AestheticsPro does not allow integrating existing credit card processing machines.

Our rep was a pleasure to work with and showed a clear ability to understand and apply new information. If today’s meeting is any indication, she’s more than ready to continue growing in this area and will do great with continued use of the system.

Today, I met with our rep to go over the e-records system, and I was genuinely impressed by how well she did. She was fully engaged, asked thoughtful questions, and picked up on the system quickly. Her focus and willingness to learn made the entire meeting productive and smooth.

Honestly, I don’t have any. Our rep did so well today that there’s nothing I would change or critique. She was fully prepared and exceeded expectations.

Thank you for great initial and ongoing support! We value your responsiveness and continue to be very happy with the AestheticPro platform and team.

My experience with AestheticPro was very positive and strait forward. Our initial point of contact, a sales executive, was very professional, enthusiastic and supportive. She was very accessible and responsive and made it a no-brainer decision for us to join AestheticPro.
Our client success manager, our primary technical point of contact, was extremely knowledgable and supportive in helping us with the initial EMR system setup and in providing ongoing support. She was very patient with us in helping us navigate the system and answered all of our questions to make it a seamless and easy process. Our client success manager was an outstanding resource for us.

Some additional costs for more users is understandable, but could get more expensive than expected as we add additional staff.

I’m very happy with this EMR for my MedSpa. They are always improving to make it easier to use. The ability to find clients, upload photos, and chart is great. I love the secure feeling the ability to email and the marketing. Client find it nice to fill out the paperwork prior to their arrival. This is a very easy to chart on application.

Easy to use and if you have a problem several different ways to find the answer! Amazing customer service!! Always improving the quality and service.

Have to put a lot of work in to start! Unable to scan documents into the application! Would make it easier for consents and such that AestheticsPro doesn’t already have such as the BYL equipment.

I have been a client of AestheticsPro since 2018.
It is almost the best Medical Spa software in the market. It is HIPAA compliant which you can not easily find with other the softwares.

User friendly
HIPAA compliant
A very Strong customer service support, our rep is very pleasant and knowledgeable
It is Versatile

AP is an Expensive software.
AP Marketing Software for template creation is AWFUL, It has never been upgraded, It is very difficult to use and it makes numerous mistakes.
AP uses Twilio as the third party for SMS, Twilio is THE WORST in the market.
There is not a way to upload a custom photo for the background of your Book Now page.
AP does not offer biometric login capabilities.
It does not allow me to add rewards points to prior clients.
There is no features for Certificate and emailing rewards points to the clients.
There is no feature to specify reward points to an specific service, ie. Reward points dedicate only to RF Microneedling