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What is Incogneato?

To set up a feedback collection box, begin by formulating a question and providing your email address. After you receive a link to your box through email, feel free to share it widely to collect responses. You can track feedback via your dashboard and even communicate with respondents anonymously if they’ve shared their email addresses, while maintaining their anonymity through secure encrypted methods. At Incogneato, we utilize 256-bit SSL encryption for all communications, which ensures that only our server can interpret the data, making intercepted information unreadable. In the event that respondents offer their email addresses, those details are also encrypted, safeguarding the information even in the case of a security breach. We emphasize user privacy by refraining from storing any identifiable information about respondents, except for their encrypted email addresses, should they choose to provide them. This design not only prioritizes the security of your data but also that of the respondents, creating a reliable and safe platform for gathering feedback. By implementing these measures, we aim to build trust and encourage open communication between you and your respondents.

What is Clear Slate?

Clear Slate is a user-friendly help desk and ticketing system that converts emails (and optionally SMS) into structured support tickets using AI-driven workflows, allowing teams to effectively capture, manage, classify, and respond to customer inquiries; it simplifies ticket generation from your inbox with minimal effort or via a designated support email, offers AI-based response suggestions sourced from your knowledge base that can be adjusted and approved prior to sending, and features analytics, customizable categories, workflows, and collaborative tools that evolve as your organization grows. The platform seamlessly integrates with Gmail, employs robust authentication methods, safeguards customer data through encryption, enables the creation and reuse of response templates and automated ticketing procedures, prioritizes incoming communications, and supports APIs for enhanced automation features. By centralizing all support-related communications, Clear Slate markedly decreases the necessity for manual ticket generation and repetitive replies while smartly prioritizing and organizing incoming requests, which ultimately boosts team productivity and increases customer satisfaction. This holistic approach not only ensures that teams can concentrate on providing outstanding support but also optimizes their operational workflows, fostering a more efficient work environment. Furthermore, as businesses scale, the adaptability of Clear Slate's features allows for continued alignment with evolving support needs.

Media

Media

Integrations Supported

Gmail
Google Authenticator

Integrations Supported

Gmail
Google Authenticator

API Availability

Has API

API Availability

Has API

Pricing Information

$9 per month
Free Trial Offered?
Free Version

Pricing Information

$29.17 per month
Free Trial Offered?
Free Version

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Company Facts

Organization Name

Corpell

Date Founded

2014

Company Location

United States

Company Website

www.incognea.to/

Company Facts

Organization Name

Clear Slate

Company Location

United States

Company Website

clear-slate.com

Categories and Features

Customer Satisfaction

360 Degree Feedback
Analytics
Call Reporting
Complaint Monitoring
Feedback Collection
Survey Management

Categories and Features

Help Desk

Alerts / Escalation
Automated Routing
Community Forums
Customizable Branding
Document Storage
Email Integration
IT Asset Management
Incident Management
Interaction Tracking
Knowledge Base
Known Issue Management
Live Chat
Multi-Channel Communication
Multiple Brands / Products
Network Monitoring
Real-time Chat
Self Service Portal
Service Level Agreement (SLA) Management
Ticket Management

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