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What is InfiConnector?

InfiConnector serves as an intermediary software installed across various gateways, facilitating the connection of equipment to InfiIoT, which is widely recognized in the realm of the Internet of Things (IoT) and Industrial Internet of Things. This solution ensures secure connections to a range of devices, such as photovoltaic panels, battery storage systems, HVAC units, and compressors, utilizing industrial protocols like Modbus and OPC UA, alongside cellular networks including 5G. Additionally, InfiConnector can be seamlessly configured using cloud services to gather data, enabling preparation for subsequent data analysis or Artificial Intelligence (AI) tasks as well as cloud-based applications. Acting as a no-code edge computing interface and rule engine, it allows for the swift setup of any machine to access computer, diagnostic, alerting, and log management services within just minutes. This lightweight middleware requires a minimum of 512MB of RAM, a single-core CPU, and 16GB of disk space, and it is compatible with Ubuntu version 20.04 or newer. With its user-friendly design, it simplifies the integration process for various industrial applications.

What is InfiBot?

Implement a robust conversational AI strategy that delivers measurable results across various channels. Instantly connect with your customers at any time and on any platform they select to communicate. By combining expert human agents with InfiBot, you can scale up your service quality significantly. Develop tailored AI chatbots that address the unique requirements of each customer throughout their journey, starting from their first question to the purchasing stage and extending into continuous support. Resolve customer issues and fulfill requests at their convenience, leveraging InfiBot's omnichannel engagement features effectively. Start conversations on one channel and smoothly transition them to another while maintaining context and continuity. Streamline the oversight of all interactions, no matter which channels your customers prefer to use. Utilize strategic questioning methods to uncover customer obstacles, verify identities, provide accurate responses, and seamlessly guide discussions to human representatives, all driven by sophisticated natural language processing. This holistic strategy not only boosts customer satisfaction but also enhances overall operational productivity, making your business more efficient and responsive to client needs. Additionally, by integrating these systems, you can cultivate deeper relationships with your customers, ensuring they feel valued and understood throughout their entire experience.

Media

Media

Integrations Supported

Amazon Connect
Avaya Aura
Cisco Webex
Genesys Cloud CX
IBM Watson
InfiIoT
Salesforce
ServiceNow
Zendesk
Zoho CRM

Integrations Supported

Amazon Connect
Avaya Aura
Cisco Webex
Genesys Cloud CX
IBM Watson
InfiIoT
Salesforce
ServiceNow
Zendesk
Zoho CRM

API Availability

Has API

API Availability

Has API

Pricing Information

$10/month/license
Free Trial Offered?
Free Version

Pricing Information

Pricing not provided.
Free Trial Offered?
Free Version

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Company Facts

Organization Name

Infilock Inc.

Date Founded

2021

Company Location

Canada

Company Website

infilock.io/infilock.io/InfiConnector

Company Facts

Organization Name

NovelVox

Date Founded

2008

Company Location

United States

Company Website

www.novelvox.com/conversational-ai/

Categories and Features

Industrial IoT

Condition Monitoring
Data Visualization
Factory Data Analytics
Machine Learning
Machine Workflow Creation
Predictive Maintenance
Production Line / Factory Insights
Real-Time Monitoring
Reporting / Analytics
Smart Alerts / Notifications

Categories and Features

Chatbot

Call to Action
Context and Coherence
Human Takeover
Inline Media / Videos
Machine Learning
Natural Language Processing
Payment Integration
Prediction
Ready-made Templates
Reporting / Analytics
Sentiment Analysis
Social Media Integration

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