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What is InfiPlex?

The InfiPlexâ„¢ Order Management System (OMS) serves as a comprehensive tool designed to enhance and streamline your eCommerce sales channels. This system efficiently oversees your orders, inventory, and pricing across various platforms. By integrating with drop-shippers, it automates the shipping process, enabling quicker business growth. The InfiPlex OMS is built to provide a secure and scalable framework that caters to the unique demands of your enterprise. Operating on Amazon AWS as an official partner, our systems ensure high reliability and performance. Additionally, we offer customized programming solutions to accommodate any specific integration needs you may have, ensuring a tailored experience for every user.

What is InfiBot?

Implement a robust conversational AI strategy that delivers measurable results across various channels. Instantly connect with your customers at any time and on any platform they select to communicate. By combining expert human agents with InfiBot, you can scale up your service quality significantly. Develop tailored AI chatbots that address the unique requirements of each customer throughout their journey, starting from their first question to the purchasing stage and extending into continuous support. Resolve customer issues and fulfill requests at their convenience, leveraging InfiBot's omnichannel engagement features effectively. Start conversations on one channel and smoothly transition them to another while maintaining context and continuity. Streamline the oversight of all interactions, no matter which channels your customers prefer to use. Utilize strategic questioning methods to uncover customer obstacles, verify identities, provide accurate responses, and seamlessly guide discussions to human representatives, all driven by sophisticated natural language processing. This holistic strategy not only boosts customer satisfaction but also enhances overall operational productivity, making your business more efficient and responsive to client needs. Additionally, by integrating these systems, you can cultivate deeper relationships with your customers, ensuring they feel valued and understood throughout their entire experience.

Media

Media

Integrations Supported

Amazon Connect
Avaya Aura
ChannelAdvisor
Cisco Webex
Genesys Cloud CX
IBM Watson
Salesforce
ServiceNow
Shopify
Zendesk
Zoho CRM

Integrations Supported

Amazon Connect
Avaya Aura
ChannelAdvisor
Cisco Webex
Genesys Cloud CX
IBM Watson
Salesforce
ServiceNow
Shopify
Zendesk
Zoho CRM

API Availability

Has API

API Availability

Has API

Pricing Information

$99.99 per month
Free Trial Offered?
Free Version

Pricing Information

Pricing not provided.
Free Trial Offered?
Free Version

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Company Facts

Organization Name

InfiPlex

Date Founded

2015

Company Location

United States

Company Website

infiplex.com

Company Facts

Organization Name

NovelVox

Date Founded

2008

Company Location

United States

Company Website

www.novelvox.com/conversational-ai/

Categories and Features

Order Management

Back Order Management
Catalog Management
Inventory Management
Order Entry
Order Fulfillment
Order Tracking
Recurring Orders
Returns Management
Shipping Management
Special Order Management

Categories and Features

Chatbot

Call to Action
Context and Coherence
Human Takeover
Inline Media / Videos
Machine Learning
Natural Language Processing
Payment Integration
Prediction
Ready-made Templates
Reporting / Analytics
Sentiment Analysis
Social Media Integration

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