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What is InfiniteCRM?

InfiniteCRM provides a robust solution for managing interactions with customers, prospects, and partners, cultivating strong relationships and generating positive experiences that are advantageous for both your clientele and your organization. Available in On-premise and Cloud versions, along with a mobile application, it guarantees smooth integration with diverse company infrastructures and specific requirements. The platform allows you to effortlessly handle customer relationships from your smartphone or tablet, enabling you to tailor and implement processes that meet your business objectives. As an integral part of your IT framework, InfiniteCRM interfaces with management and ERP systems via web services, facilitating the design and automation of business and service workflows to improve customer engagement. You can connect with your customers and share information through the communication channels of your choice, ensuring a personalized interaction. With support for six languages already in place, InfiniteCRM is well-equipped to accommodate your multilingual demands and can easily scale as needed. This adaptability guarantees that organizations of all sizes can effectively leverage InfiniteCRM, thereby boosting overall efficiency and enhancing customer satisfaction significantly. Furthermore, its user-friendly interface and customizable features make it an invaluable tool for businesses aiming to streamline operations and foster lasting customer loyalty.

What is C-Zentrix Contact Center?

A contact center is essential for nurturing customer relationships and improving the overall experience of clients. While large corporations employ contact centers for numerous purposes, including support, service, feedback, and marketing initiatives, smaller enterprises mainly use them for targeted marketing strategies. An efficient solution that integrates smoothly with various external databases, CRM systems, and connectors allows for the straightforward collection, analysis, and application of customer data, which ultimately strengthens customer relations and enhances business efficiency. The CZ Contact Centre is tailored to meet a wide range of operational demands, with options available for both on-premise and cloud-based deployment. Its adaptable design enables significant scalability and customization, catering to the specific needs of each business. Whether you are a new startup, an established small to medium-sized enterprise, or a large organization, we provide customized product suites that align perfectly with your distinct business requirements. Our mission is to empower every business, regardless of size, with the necessary tools for successful customer engagement and satisfaction. By doing so, we help companies build lasting relationships with their customers.

Media

Media

Integrations Supported

TransMon

Integrations Supported

TransMon

API Availability

Has API

API Availability

Has API

Pricing Information

Pricing not provided.
Free Trial Offered?
Free Version

Pricing Information

Pricing not provided.
Free Trial Offered?
Free Version

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Company Facts

Organization Name

PAT

Date Founded

1992

Company Location

Italy

Company Website

www.pat.it

Company Facts

Organization Name

C-ZENTRIX

Date Founded

2002

Company Location

India

Company Website

www.c-zentrix.com

Categories and Features

CRM

Calendar/Reminder System
Call Logging
Document Storage
Email Marketing
Internal Chat Integration
Lead Scoring
Marketing Automation Integration
Mobile Access
Quotes / Proposals
Segmentation
Social Media Integration
Task Management
Territory Management

Categories and Features

Call Center

Blended Call Center
Call Logging
Call Recording
Call Scripting
Campaign Management
Database
Escalation Management
IVR / Voice Recognition
Inbound Call Center
Manual Dialer
Outbound Call Center
Predictive Dialer
Progressive Dialer
Queue Management
Real-time Chat
Reporting/Analytics

IVR

Call Center
Call Logging
Call Recording
Call Routing
Multiple Scripts
Phone Key Input
Survey Management
Text to Speech
Voice Customization
Voice Mail

Predictive Dialer

Call Monitoring
Call Recording
Call Results
Call Transfer
Callback Scheduling
Campaign Specific Caller ID
Contact Management
FCC Compliance
FTC Compliance
Lead Capture
Lead Management

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