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What is Infor Library and Information Solutions?

Infor Library & Information Solutions provide extensive automation tailored for libraries, allowing them to improve their marketing efforts and engage effectively with both staff and patrons in innovative ways, while also guaranteeing accessibility to a broad range of digital and physical resources. These adaptable solutions support multiple databases, formats, and geographical locations, offering critical performance data and metrics that equip decision-makers with practical insights. Engineered to meet the needs of various library systems, including consortia, individual branches, special libraries, and users with visual impairments, Infor's offerings optimize operations such as circulation, cataloging, acquisitions, and serial management. Furthermore, the capacity to unify materials within a single system enables effective management of any metadata format, leading to enhanced operational efficiency and responsiveness for libraries. By embracing these cutting-edge solutions, libraries not only improve their service delivery but also strengthen their position in a rapidly advancing digital environment, ensuring they remain vital community resources. Ultimately, the integration of these tools fosters a more engaging and accessible library experience for everyone involved.

What is Infor CRM?

Infor CRM is more than just a standard database; it provides an all-encompassing view of customer interactions across various channels. This Customer Relationship Management (CRM) software generates valuable insights into every touchpoint with customers within an organization’s departments, such as sales, marketing, customer service, and support. By harnessing in-depth customer profiles and tools aimed at improving sales efficiency, users can identify opportunities that enhance the success of each interaction and streamline sales workflows. Equipped with a robust array of analytics, sales management options, and proactive alerts, businesses can conduct accurate forecasting, make strategic choices, and oversee teams and territories with greater effectiveness. Being a cloud-based solution, Infor CRM includes functionality for sales, customer service, marketing analytics, and reporting, while seamlessly connecting with Infor ERP systems, Birst® Networked BI, and other elements of Infor’s Customer Experience Suite. By overseeing the complete customer lifecycle on a unified platform, organizations can tap into future sales possibilities while guaranteeing exceptional customer service. In summary, Infor CRM is essential not only for facilitating business expansion but also for significantly improving customer satisfaction levels, making it indispensable for modern enterprises.

Media

Media

Integrations Supported

ADP Enterprise HR
ADP Workforce Now On the Go
Canary Digital Tipping
CompuFACT
DATABASICS Time & Expense
FortnaWES
GA Connector
Hudini
InterForm
Kodiak Hub
LinkedIn Sales Navigator
MeetingPackage
NextGate
OneStock
Selectron Relay
SimpleLegal
TCS MasterCraft DataPlus
VendorTrl
Znode
seventhings

Integrations Supported

ADP Enterprise HR
ADP Workforce Now On the Go
Canary Digital Tipping
CompuFACT
DATABASICS Time & Expense
FortnaWES
GA Connector
Hudini
InterForm
Kodiak Hub
LinkedIn Sales Navigator
MeetingPackage
NextGate
OneStock
Selectron Relay
SimpleLegal
TCS MasterCraft DataPlus
VendorTrl
Znode
seventhings

API Availability

Has API

API Availability

Has API

Pricing Information

Pricing not provided.
Free Trial Offered?
Free Version

Pricing Information

Pricing not provided.
Free Trial Offered?
Free Version

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Company Facts

Organization Name

Infor

Date Founded

2002

Company Location

United States

Company Website

www.infor.com/products/library-information-solutions

Company Facts

Organization Name

Infor

Date Founded

2002

Company Location

United States

Company Website

www.infor.com/products/customer-experience-suite/crm

Categories and Features

Library Management

Acquisition Management
Barcode Scanning
Barcoding / RFID
Catalog Management
Church Libraries
Circulation Management
Fee Collection
Inventory Management
Law Libraries
OPAC
Patron Management
Periodicals Management
Private Libraries
Public Libraries
Reserve Shelf Management
School Libraries
Search
Self Check-in / Check-Out
Serials Management

Categories and Features

CRM

Calendar/Reminder System
Call Logging
Document Storage
Email Marketing
Internal Chat Integration
Lead Scoring
Marketing Automation Integration
Mobile Access
Quotes / Proposals
Segmentation
Social Media Integration
Task Management
Territory Management

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