What is Infor CRM?
Infor CRM is more than just a standard database; it provides an all-encompassing view of customer interactions across various channels. This Customer Relationship Management (CRM) software generates valuable insights into every touchpoint with customers within an organization’s departments, such as sales, marketing, customer service, and support. By harnessing in-depth customer profiles and tools aimed at improving sales efficiency, users can identify opportunities that enhance the success of each interaction and streamline sales workflows. Equipped with a robust array of analytics, sales management options, and proactive alerts, businesses can conduct accurate forecasting, make strategic choices, and oversee teams and territories with greater effectiveness. Being a cloud-based solution, Infor CRM includes functionality for sales, customer service, marketing analytics, and reporting, while seamlessly connecting with Infor ERP systems, Birst® Networked BI, and other elements of Infor’s Customer Experience Suite. By overseeing the complete customer lifecycle on a unified platform, organizations can tap into future sales possibilities while guaranteeing exceptional customer service. In summary, Infor CRM is essential not only for facilitating business expansion but also for significantly improving customer satisfaction levels, making it indispensable for modern enterprises.
Integrations
Similar Software to Infor CRM
Infor M3
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D&B Connect
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Infor Rhythm for Commerce
Infor Rhythm® for Commerce delivers a seamlessly integrated online shopping platform that harmonizes with select Infor® ERP solutions, ensuring real-time insights into pricing and inventory status. Its robust content management capabilities allow organizations to leverage their existing teams to create customized and scalable customer interactions with ease. This feature significantly reduces the dependency on technical teams during future upgrades or integrations of both Infor ERP and Rhythm. By utilizing a centralized product data hub, also known as a product information management tool, businesses can optimize their product offerings effectively. Infor Rhythm also empowers Cycleurope to adapt their regional e-commerce platforms swiftly, addressing varied market needs without compromising quality. Consequently, Cycleurope can offer outstanding customer experiences across multiple channels, effectively sharing their product narratives in a unified manner, which is essential for building customer satisfaction and loyalty. This holistic approach not only boosts customer engagement but also strengthens Cycleurope's competitive edge in the market landscape. Furthermore, with the ability to respond to changing consumer preferences swiftly, Cycleurope is well-positioned to thrive in an ever-evolving digital marketplace.
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Infor Customer Experience Suite
Today's consumers enjoy an unparalleled array of choices when it comes to researching and purchasing products. For businesses to effectively capture and keep their customer base, it is essential to provide a smooth and enjoyable experience across all platforms. Central to achieving this is the Infor Customer Experience Suite, which plays a crucial role in integrating customer data throughout the organization, ensuring that every interaction is consistent, exceptional, and personalized to meet individual preferences at all phases of the customer journey. This suite features specialized CX software that manages the entire sales cycle, covering aspects such as customer engagement, sales automation, configuration-to-quote, and contract management. The capability to comprehend and respond to customer behaviors has advanced remarkably. With tools that include marketing resource management, analytics for informed decision-making, and extensive campaign management, the marketing solutions found in the Infor Customer Experience Suite enable businesses to utilize data in groundbreaking ways to engage their customers more effectively than ever. By prioritizing the evolving needs of customers, organizations can cultivate stronger relationships, enhance customer satisfaction, and ultimately drive brand loyalty in a highly competitive landscape. Embracing such comprehensive solutions is key to thriving in the dynamic marketplace of today.
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Screenshots and Video
Company Facts
Company Name:
Infor
Date Founded:
2002
Company Location:
United States
Company Website:
www.infor.com/products/customer-experience-suite/crm
Product Details
Deployment
SaaS
Training Options
Documentation Hub
Online Training
Webinars
Video Library
Support
Standard Support
24 Hour Support
Web-Based Support
Product Details
Target Company Sizes
Individual
1-10
11-50
51-200
201-500
501-1000
1001-5000
5001-10000
10001+
Target Organization Types
Mid Size Business
Small Business
Enterprise
Freelance
Nonprofit
Government
Startup
Supported Languages
English
Infor CRM Categories and Features
CRM Software
Calendar/Reminder System
Call Logging
Document Storage
Email Marketing
Internal Chat Integration
Lead Scoring
Marketing Automation Integration
Mobile Access
Quotes / Proposals
Segmentation
Social Media Integration
Task Management
Territory Management