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What is Infor IoT?

Infor's Internet of Things (IoT) platform enables secure and efficient collection of sensor data from various locations, effectively managing it at scale. By merging this sensor data with insights from Infor CloudSuite™ EAM, users can achieve improved asset health monitoring. This additional context greatly enhances the ability to identify anomalies, optimize workflows, improve reporting, and leverage data analytics in conjunction with machine learning methods. The sensor data gathered through Infor IoT is stored in the Infor Data Lake, which creates vast opportunities for a more thorough application of IoT data. Moreover, device data can be enriched with diverse attributes and metadata, leading to improved search functionality and enhanced device management capabilities. Users can observe telemetry in near real-time thanks to an advanced rule engine, while device templates facilitate a smoother setup and onboarding experience. The portal's architecture is crafted for scalability and includes a flexible rule editor that allows for specific conditions and actions, promoting customized automation and responsiveness. In summary, Infor IoT offers a comprehensive and powerful solution for the effective management and analysis of Internet of Things data. Furthermore, this platform empowers businesses to harness the full potential of their IoT initiatives, driving innovation and efficiency across various operations.

What is Infor CRM?

Infor CRM is more than just a standard database; it provides an all-encompassing view of customer interactions across various channels. This Customer Relationship Management (CRM) software generates valuable insights into every touchpoint with customers within an organization’s departments, such as sales, marketing, customer service, and support. By harnessing in-depth customer profiles and tools aimed at improving sales efficiency, users can identify opportunities that enhance the success of each interaction and streamline sales workflows. Equipped with a robust array of analytics, sales management options, and proactive alerts, businesses can conduct accurate forecasting, make strategic choices, and oversee teams and territories with greater effectiveness. Being a cloud-based solution, Infor CRM includes functionality for sales, customer service, marketing analytics, and reporting, while seamlessly connecting with Infor ERP systems, Birst® Networked BI, and other elements of Infor’s Customer Experience Suite. By overseeing the complete customer lifecycle on a unified platform, organizations can tap into future sales possibilities while guaranteeing exceptional customer service. In summary, Infor CRM is essential not only for facilitating business expansion but also for significantly improving customer satisfaction levels, making it indispensable for modern enterprises.

Media

Media

Integrations Supported

ADP Mobile Solutions
ADP Onboarding
Amazon Web Services (AWS)
BluJay Augmented Global Trade
CAQ.Net
CC1 Lab
GA Connector
Glantus
HotelAppz
Infor LX
Infor OS
Longview Transfer Pricing
NextGate
OpenKey
RFID4U
Service Greeni
Smart Inventory Planning & Optimization
Syniti Knowledge Platform
envivo
iTAC.MES.Suite

Integrations Supported

ADP Mobile Solutions
ADP Onboarding
Amazon Web Services (AWS)
BluJay Augmented Global Trade
CAQ.Net
CC1 Lab
GA Connector
Glantus
HotelAppz
Infor LX
Infor OS
Longview Transfer Pricing
NextGate
OpenKey
RFID4U
Service Greeni
Smart Inventory Planning & Optimization
Syniti Knowledge Platform
envivo
iTAC.MES.Suite

API Availability

Has API

API Availability

Has API

Pricing Information

Pricing not provided.
Free Trial Offered?
Free Version

Pricing Information

Pricing not provided.
Free Trial Offered?
Free Version

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Company Facts

Organization Name

Infor

Date Founded

2002

Company Location

United States

Company Website

www.infor.com/products/infor-iot

Company Facts

Organization Name

Infor

Date Founded

2002

Company Location

United States

Company Website

www.infor.com/products/customer-experience-suite/crm

Categories and Features

IoT Analytics

Activity Dashboard
Activity Tracking
Analytics
Asset Tracking
Data Collection
Data Synchronization
Data Visualization
ETL
Multiple Data Sources
Performance Analysis
Real-Time Analytics
Real-Time Data
Real-Time Monitoring
Status Tracking

Categories and Features

CRM

Calendar/Reminder System
Call Logging
Document Storage
Email Marketing
Internal Chat Integration
Lead Scoring
Marketing Automation Integration
Mobile Access
Quotes / Proposals
Segmentation
Social Media Integration
Task Management
Territory Management

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