What is Infor Customer Experience Suite?
Today's consumers enjoy an unparalleled array of choices when it comes to researching and purchasing products. For businesses to effectively capture and keep their customer base, it is essential to provide a smooth and enjoyable experience across all platforms. Central to achieving this is the Infor Customer Experience Suite, which plays a crucial role in integrating customer data throughout the organization, ensuring that every interaction is consistent, exceptional, and personalized to meet individual preferences at all phases of the customer journey. This suite features specialized CX software that manages the entire sales cycle, covering aspects such as customer engagement, sales automation, configuration-to-quote, and contract management. The capability to comprehend and respond to customer behaviors has advanced remarkably. With tools that include marketing resource management, analytics for informed decision-making, and extensive campaign management, the marketing solutions found in the Infor Customer Experience Suite enable businesses to utilize data in groundbreaking ways to engage their customers more effectively than ever. By prioritizing the evolving needs of customers, organizations can cultivate stronger relationships, enhance customer satisfaction, and ultimately drive brand loyalty in a highly competitive landscape. Embracing such comprehensive solutions is key to thriving in the dynamic marketplace of today.
Integrations
No integrations listed.
Similar Software to Infor Customer Experience Suite
Infor M3
Effectively overseeing the complex operations of enterprise manufacturers and distributors is vital for achieving business expansion. Infor M3 shines as a cloud-based ERP system specifically designed for the manufacturing and distribution sectors, leveraging advanced technologies to improve user interaction and provide comprehensive analytics across diverse industries, regions, and locations. In addition to Infor M3, the CloudSuite™ industry solutions deliver exceptional capabilities for various fields, including chemicals, distribution, equipment, fashion, food and beverage, and industrial manufacturing. To stay ahead of the competition, it is imperative to be agile and adaptive. The newest functionalities offer improved data-driven insights and streamlined workflows, enabling you to make quick, informed decisions and take necessary actions without delay. By adopting these innovations, businesses can significantly boost their operational efficiency and responsiveness, ensuring they thrive in the fast-paced market environment. This commitment to modernization not only fosters growth but also cultivates a culture of continuous improvement.
Learn more
SurveySparrow
An all-in-one platform designed for managing omni-channel experiences goes beyond simple surveys. Elevate your experience management initiatives with this comprehensive solution that integrates all touchpoints into a seamless omni-channel approach, consolidating data for efficient analysis. You can create tailored email surveys that not only increase open rates but also allow customization of the subject line, body text, and sender email address. Enhance your branding by white-labeling your emails for a consistent look and feel. To gather feedback effortlessly, distribute a scannable QR code that respondents can easily access to participate in your survey. Generate several distinct survey links to facilitate sharing, which can be monitored to assess their performance effectively. With the option to white-label your surveys using a custom domain, your brand identity remains intact throughout the survey process. Additionally, you can engage customers directly by embedding surveys on your website, whether as a popup card, chatbot, or inline element. Our mobile SDK further simplifies the process, enabling you to quickly design surveys and gather valuable insights on the go. This flexibility ensures you can adapt your approach based on various customer interactions and preferences.
Learn more
Fortude
As a distinguished partner of Infor Global Alliance, we specialize in delivering customized technical and consulting services that emphasize Infor’s ERP solutions tailored for a variety of industries. Our dedication to simplifying Infor solutions and taking ownership of outcomes guarantees that our clients' projects thrive, cultivating enduring partnerships. No matter the size or initial stage of your business, we work tirelessly to make Infor ERP both accessible and user-friendly. Our proficiency covers Infor M3 and M3-based CloudSuites, enabling us to handle extensive projects, upgrades, and migrations while providing both functional and technical consulting. We also engage in integrations and bespoke developments using Infor’s extensibility tools, and we have extensive expertise in Infor’s Business Intelligence and performance management solutions, including Infor BI, Birst, and d/EPM. By continuously evolving with industry trends, we empower our clients with the most effective tools to drive their growth and success, thereby reinforcing our commitment to their long-term objectives. Our focus on innovation ensures that we remain at the forefront of delivering unparalleled service and results.
Learn more
Infor Rhythm for Commerce
Infor Rhythm® for Commerce delivers a seamlessly integrated online shopping platform that harmonizes with select Infor® ERP solutions, ensuring real-time insights into pricing and inventory status. Its robust content management capabilities allow organizations to leverage their existing teams to create customized and scalable customer interactions with ease. This feature significantly reduces the dependency on technical teams during future upgrades or integrations of both Infor ERP and Rhythm. By utilizing a centralized product data hub, also known as a product information management tool, businesses can optimize their product offerings effectively. Infor Rhythm also empowers Cycleurope to adapt their regional e-commerce platforms swiftly, addressing varied market needs without compromising quality. Consequently, Cycleurope can offer outstanding customer experiences across multiple channels, effectively sharing their product narratives in a unified manner, which is essential for building customer satisfaction and loyalty. This holistic approach not only boosts customer engagement but also strengthens Cycleurope's competitive edge in the market landscape. Furthermore, with the ability to respond to changing consumer preferences swiftly, Cycleurope is well-positioned to thrive in an ever-evolving digital marketplace.
Learn more
Screenshots and Video
Company Facts
Company Name:
Infor
Date Founded:
2002
Company Location:
United States
Company Website:
www.infor.com/products/customer-experience-suite
Product Details
Deployment
SaaS
Training Options
Documentation Hub
Online Training
Webinars
Video Library
Support
Standard Support
24 Hour Support
Web-Based Support
Product Details
Target Company Sizes
Individual
1-10
11-50
51-200
201-500
501-1000
1001-5000
5001-10000
10001+
Target Organization Types
Mid Size Business
Small Business
Enterprise
Freelance
Nonprofit
Government
Startup
Supported Languages
English