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Ratings and Reviews 0 Ratings
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QEvalManual call center QA covers 1 to 5% of interactions. The other 95% goes unreviewed. QEval closes that gap with AI-powered quality assurance that scores every voice, chat, and email interaction automatically. The platform combines speech analytics, sentiment analysis, compliance monitoring, keyword detection, automated evaluation workflows, agent coaching tools, gamification, and 110+ analytics dashboards. Compliance includes PCI, HIPAA, and GDPR at 98% accuracy with real-time violation alerts. The scoring engine is trained on 138M+ contact center interactions and delivers 94% classification accuracy. Organizations deploy QEval in 30 days, three to four times faster than typical quality monitoring platforms. Etech Global Services developed QEval through 20+ years of operating contact centers for Fortune 500 clients in healthcare, telecom, retail, banking, and BPO. ISO 27001, SOC 2, PCI-DSS certified. Built for QA managers, CX directors, and operations leaders replacing manual QA. Additional capabilities include call recording and playback, screen capture for desktop activity review, customizable evaluation scorecards, QA calibration sessions to ensure scoring consistency across evaluators, and dispute management workflows for agents to challenge scores. The platform supports omnichannel quality monitoring with unified scoring across phone, chat, email, and social media interactions. Supervisors access real-time dashboards to monitor live calls and intervene when needed. Automated alerts flag compliance risks, negative sentiment spikes, and performance drops instantly. Role-based permissions, audit logging, and end-to-end encryption meet enterprise security requirements. QEval connects with CRM, ACD, workforce management, and telephony systems through API integrations. Multi-site and multilingual support enables centralized QA management across geographically distributed contact center operations.
What is Infor Testing as a Service (TaaS)?
As the need for swift software development grows to meet both business demands and user satisfaction, tech teams are under mounting pressure to quickly evaluate the quality of their software. To improve the efficiency and productivity of software quality assurance, Infor® Testing as a Service (TaaS) presents a solution that facilitates rapid execution and provides comprehensive analytics. This capability enables organizations to confidently deploy new software versions, thereby minimizing the occurrence of issues post-launch. Users of Infor TaaS gain access to cutting-edge automation tools, cloud-based execution, and critical insights that aid in informed decision-making. Although many companies depend on a variety of tools to assess factors such as user experience, functionality, data services, integration, and application performance, Infor® TaaS simplifies this process by offering a cohesive platform that meets both functional and non-functional testing needs, ensuring an exhaustive assessment of software quality. By integrating testing efforts into a single service, organizations can conserve time and resources, leading to enhanced outcomes in software delivery. Furthermore, this streamlined approach not only boosts efficiency but also fosters a culture of continuous improvement in software development practices.
What is Infor Augmented Intelligence Service?
The Infor Augmented Intelligence Service (AIS) serves as a comprehensive solution designed to enhance decision-making processes by integrating artificial intelligence and machine learning into the fundamental operations of businesses. This innovative service provides customized Infor science resources tailored to align machine learning models with an organization’s specific goals, ensuring that AI and ML applications continue to deliver value as the enterprise evolves. AIS includes a managed infrastructure, seamless software delivery, and continuous support, enabling the development, implementation, and maintenance of machine learning models without the need for in-house data science expertise. By leveraging AIS, companies can automate repetitive tasks, improve their responses to various incidents, and gain valuable predictive analytics, ultimately leading to greater operational efficiency and more informed strategic decisions. With a design focused on swift implementation, the service boasts the potential for a substantial return on investment within just 90 days, motivating organizations to adopt cutting-edge technologies. Furthermore, AIS not only facilitates immediate improvements but also positions businesses to navigate and succeed in a future shaped by data-driven insights. Overall, AIS significantly enhances the ability of enterprises to thrive within a landscape that increasingly relies on data analytics for success.
Integrations Supported
Additional information not provided
Integrations Supported
Additional information not provided
API Availability
Has API
API Availability
Has API
Pricing Information
Pricing not provided.
Free Trial Offered?
Free Version
Pricing Information
Pricing not provided.
Free Trial Offered?
Free Version
Supported Platforms
SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux
Supported Platforms
SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux
Customer Service / Support
Standard Support
24 Hour Support
Web-Based Support
Customer Service / Support
Standard Support
24 Hour Support
Web-Based Support
Training Options
Documentation Hub
Webinars
Online Training
On-Site Training
Training Options
Documentation Hub
Webinars
Online Training
On-Site Training
Company Facts
Organization Name
Infor
Date Founded
2002
Company Location
United States
Company Website
www.infor.com/products/testing-as-a-service-taas
Company Facts
Organization Name
Infor
Date Founded
2002
Company Location
United States
Company Website
www.infor.com/technology/augmented-intelligence-service
Categories and Features
Software Testing
Automated Testing
Black-Box Testing
Dynamic Testing
Issue Tracking
Manual Testing
Quality Assurance Planning
Reporting / Analytics
Static Testing
Test Case Management
Variable Testing Methods
White-Box Testing
Categories and Features
Artificial Intelligence
Chatbot
For Healthcare
For Sales
For eCommerce
Image Recognition
Machine Learning
Multi-Language
Natural Language Processing
Predictive Analytics
Process/Workflow Automation
Rules-Based Automation
Virtual Personal Assistant (VPA)
Decision Support
Application Development
Budgeting & Forecasting
Data Analysis
Decision Tree Analysis
Monte Carlo Simulation
Performance Metrics
Rules-Based Workflow
Sensitivity Analysis
Thematic Mapping
Version Control