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What is Infraon Helpdesk?
Speed up the resolution of tickets in real-time by leveraging advanced AI technology for approval, assignment, and resolution tasks. Discover a variety of innovative features such as integrated field support, ticket generation via WhatsApp, chatbots, and self-service portals that enhance user experience. Take advantage of prebuilt helpdesk workflows powered by machine learning and natural language processing algorithms, which allow both agents and customers to bypass tedious sorting through product catalogs or issue categories. Effortlessly improve essential KPIs like customer satisfaction (CSAT), first contact resolution (FCR), and customer effort score (CES), while transforming customer analytics into effective helpdesk strategies. Make use of a centralized source of information that empowers agents to create personalized interactions, which helps customers feel valued and understood. Additionally, effortlessly link with external applications to enhance customer support while reducing time, effort, and operational expenses. Establish quick connections with platforms like Salesforce, Microsoft Teams, WhatsApp, Slack, LiveChat, and Mailchimp. With Infraon Helpdesk's intuitive interface, you can streamline processes and dramatically increase agent productivity for more proactive customer support. This comprehensive strategy not only amplifies customer satisfaction but also significantly boosts the efficiency of overall service delivery. As a result, businesses can foster stronger relationships with their customers while simultaneously enhancing their operational capabilities.
What is ClearFeed?
ClearFeed is an AI-enhanced support platform that integrates with Slack, merging the capabilities of a helpdesk with the collaborative features of Slack.
1. Utilize Slack as a central command center for handling requests effectively.
2. Transforming customer inquiries into actionable tickets allows for prompt responses.
3. Leverage automated knowledge bases to support numerous clients.
4. The conversational ticketing feature in Slack streamlines support for employees.
5. Customer Success and Support Teams can operate seamlessly within the Slack environment.
6. Enhance accountability and improve response times significantly.
7. Oversee and manage customer inquiries from a unified Slack channel for better organization.
8. Ensure that your team stays synchronized across various platforms and tools.
9. Increase productivity through AI-assisted responses and structured knowledge resources.
10. Achieve smooth integration with current tools to facilitate efficient two-way communication.
11. This cohesive approach fosters a more responsive support system, ultimately enhancing customer satisfaction.
Integrations Supported
Microsoft Teams
Salesforce
Slack
ClickUp
Freshdesk
GitHub
HubSpot CRM
HubSpot Customer Platform
Infraon Infinity
Intercom
Integrations Supported
Microsoft Teams
Salesforce
Slack
ClickUp
Freshdesk
GitHub
HubSpot CRM
HubSpot Customer Platform
Infraon Infinity
Intercom
API Availability
Has API
API Availability
Has API
Pricing Information
$19 per month
Free Trial Offered?
Free Version
Pricing Information
$24 per month
Free Trial Offered?
Free Version
Supported Platforms
SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux
Supported Platforms
SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux
Customer Service / Support
Standard Support
24 Hour Support
Web-Based Support
Customer Service / Support
Standard Support
24 Hour Support
Web-Based Support
Training Options
Documentation Hub
Webinars
Online Training
On-Site Training
Training Options
Documentation Hub
Webinars
Online Training
On-Site Training
Company Facts
Organization Name
Infraon
Date Founded
2021
Company Location
United States
Company Website
infraon.io/infraon-helpdesk.html
Company Facts
Organization Name
ClearFeed
Date Founded
2021
Company Location
Bangalore, India
Company Website
clearfeed.ai/
Categories and Features
Help Desk
Alerts / Escalation
Automated Routing
Community Forums
Customizable Branding
Document Storage
Email Integration
IT Asset Management
Incident Management
Interaction Tracking
Knowledge Base
Known Issue Management
Live Chat
Multi-Channel Communication
Multiple Brands / Products
Network Monitoring
Real-time Chat
Self Service Portal
Service Level Agreement (SLA) Management
Ticket Management
Categories and Features
Customer Service
Alerts / Escalation
Appointment Management
Call Center Management
Email Management
Knowledge Base
Live Chat
Performance Metrics
Queue Management
Self Service Portal
Social Media Integration
Surveys & Feedback
Virtual Assistant
Workflow Management