Infraon SecuRA vs. HelpWire

A remote access and security solution facilitates connections for both employees and external users to on-premises and hybrid applications without the high costs associated with traditional VPNs. The Infraon Secura remote control software meticulously records all RDP/CLI sessions across multiple platforms, such as Windows and Linux, ensuring that detailed user activities are captured during terminal server use. Administrators can actively participate in ongoing remote sessions, which allows them to provide immediate assistance during troubleshooting incidents. The system ensures that all files transmitted over the network are safeguarded and protected from threats, automatically blocking any suspicious or infected files from being accessed. IT administrators have the necessary tools to monitor, disrupt, and terminate sessions as required to maintain security integrity. By adopting a zero trust security framework, the platform effectively restricts risky and unauthorized commands that users might execute unintentionally. Moreover, administrators have the capability to create and schedule CLI scripts via SecuRA, thereby enhancing both operational efficiency and control. In conclusion, this solution not only balances security and accessibility but also empowers IT teams to manage remote interactions with confidence and precision, ensuring a seamless user experience.

HelpWire is a remote support solution compatible with Windows, macOS, and Linux. Technicians can invite users to a session through a shared link, eliminating the need for the person receiving support to register an account or provide login details. For ongoing maintenance or unresolved issues, technicians can enable unattended access and reconnect to the device later without requiring the user to join another session. The connection can also be restored automatically after the remote computer restarts. HelpWire is designed to provide responsive control by prioritizing direct peer-to-peer communication. If a direct route cannot be established because of network restrictions, the service automatically uses a relay connection instead. Remote sessions are secured with TLS and AES-256 encryption. Core features: - Account-free client access – users can join a support session directly from an invitation link without registration or credentials. - Automatic reconnection after reboot – resume work on the remote device once it restarts. - Windows UAC elevation – handle tasks that require administrator privileges during a remote session. - Cross-device file transfer – exchange files between the technician’s and client’s computers while connected. - Linux Wayland compatibility – provide support on Ubuntu 22.04+, Fedora, and other distributions that use Wayland as their standard display system. - Parallel remote connections – allow a technician to support several clients simultaneously or enable multiple operators to work within one session. - All-monitor access – view and control every display connected to the client device from a single workspace. - Two-factor authentication – strengthen account security with an additional verification step. - Compatibility with restricted networks – establish remote support connections in firewall-controlled environments without complex network configuration.