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What is Infrrd?

We revolutionize your operations to enhance your capabilities. In a rapidly changing market, your customers are increasingly concerned about your company's ability to keep pace with competitors. It is essential for your teams to operate swiftly and effectively, minimizing time spent on data analysis or manual tasks. Our aim is to support you in this endeavor. We provide your staff with quicker, more adaptable tools that boost both speed and precision. Innovation is at the core of our mission; we continuously seek out improved and more effective methods for accomplishing tasks. Our AI research lab is a testament to this commitment. However, our solutions are not one-size-fits-all; slight customization can significantly enhance your team's efficiency by tackling specific challenges they face on the ground. By addressing these unique issues, we can unlock even greater potential within your organization.

What is General Magic?

General Magic offers a specialized AI messaging platform designed specifically for the insurance industry, enabling companies to enhance their customer workflows through SMS and other messaging services. This solution employs AI agents capable of handling a variety of tasks, including quotes, renewals, policy modifications, and claims updates in real-time, allowing insurers to conduct vital operations through simple text interactions instead of relying on traditional phone calls or online portals. The platform integrates smoothly with multiple systems—such as policy management, quoting, claims processing, and CRM—via APIs, guaranteeing that conversations are underpinned by the most current insurance data while automatically updating records as workflows proceed. Additionally, it monitors every customer interaction and evaluates users based on their intent, levels of frustration, and risk of churn, delivering insights that assist teams in recognizing when proactive engagement is needed. A standout feature of the platform, called Cell, transforms customer inquiries into actionable tasks across key insurance systems, actively seeking any missing information and automating follow-up messages to boost customer interaction. This cutting-edge approach not only enhances operational efficiency but also significantly improves the overall experience for customers navigating the insurance environment. By prioritizing real-time communication and responsiveness, General Magic is redefining how insurers connect with their clients.

Media

Media

Integrations Supported

Integrations Supported

Guidewire
HubSpot CRM
Salesforce
Zoho CRM

API Availability

API Availability

Has API

Pricing Information

Pricing not provided

Pricing Information

Pricing not provided

Supported Platforms

SaaS

Supported Platforms

SaaS

Customer Service / Support

Web-Based Support

Customer Service / Support

Web-Based Support

Training Options

Documentation Hub

Training Options

Documentation Hub
Online Training

Company Facts

Organization Name

Infrrd

Date Founded

2017

Company Location

United States

Company Website

infrrd.ai/

Company Facts

Organization Name

General Magic

Company Location

United States

Company Website

generalmagic.inc/

Categories and Features

AI Insurance

Not specified

Claims Processing

Not specified

Categories and Features

AI Agents

Not specified

AI Insurance

Not specified

Insurance

Not specified

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