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What is Innomate?

Innomesh operates as a cloud-based solution tailored for the management of audiovisual and unified communications, allowing organizations to control, secure, automate, and improve their entire AV/UC ecosystem through a singular, all-encompassing portal, regardless of the manufacturer, size, or service type. It offers instantaneous insights into device and asset performance, featuring uptime monitoring, response tracking, tiered alert systems, centralized document management, and the flexibility of unrestricted geographical deployment. With a wide array of integrations and compatibility across various vendors, Innomesh simplifies AV and UC operations, user experiences, and analytics into a unified interface, while enabling proactive monitoring, automating mundane tasks, and providing data-driven insights that focus on improving service quality, reducing downtime, and optimizing resource allocation. Built to scale, this platform caters to environments of all sizes, from intimate huddle spaces to expansive enterprise campuses, thus enabling remote management, live updates on asset statuses, and centralized compliance across various environments. This adaptability makes Innomesh a vital resource for organizations aiming to boost their operational efficiency and responsiveness in audiovisual communications, ensuring they stay competitive in an ever-evolving landscape. In the end, Innomesh not only enhances organizational communication but also fosters a more streamlined and productive workplace.

What is Deepser?

Customer support and device management for Managed Service Providers (MSPs) are crucial in overseeing the growing intricacies of IT systems. By automating these tasks whenever feasible, MSPs can significantly cut down on downtime and enhance user convenience. Merely offering a Help Desk portal is insufficient for staying competitive; a comprehensive suite of tools is essential to effectively manage every facet of a Service Provider's operations. Our IT Asset Management solution provides a thorough overview of all devices situated at customer locations, encompassing their infrastructure details like IP addresses, subnets, and network hardware. Additionally, it delivers insights into installed software and operating system specifics. The Service Desk feature empowers you to oversee deadlines and contractual obligations while ensuring adherence to Service Level Agreements (SLAs). Moreover, you can integrate sales personnel into the process, keeping them informed about client statuses and enhancing overall communication within the team. This level of coordination not only streamlines operations but also fosters stronger relationships with clients.

Media

Media

Integrations Supported

Archibus
Atlassian Clover
Cisco CX Cloud
Epson TrueOrder KDS
Google Cloud Platform
Microsoft 365
Microsoft Azure
Microsoft Office 2024
Microsoft Teams
NEC Digital ID
Salesforce
ServiceNow
Slack
Splunk Cloud Platform
Zoom
Zoom Rooms
i-PRO Video Insight

Integrations Supported

Connect
Device42
TeamViewer

API Availability

API Availability

Has API

Pricing Information

Pricing not provided

Pricing Information

Contact us to enquire about our licensing.
Free Trial Offered?

Supported Platforms

SaaS

Supported Platforms

SaaS

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Customer Service / Support

Standard Support
Web-Based Support

Training Options

Documentation Hub
Online Training
On-Site Training

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Company Facts

Organization Name

Innomate

Date Founded

2014

Company Location

Australia

Company Website

innomate.io

Company Facts

Organization Name

Deepser

Date Founded

2017

Company Location

Italy

Company Website

www.deepser.com

Categories and Features

IT Asset Management

Not specified

Categories and Features

CMDB

Change Management
Configuration Management
Data Visualization
Device Auto Discovery
IT Asset Management
License Management
Relationship Mapping

Help Desk

Alerts / Escalation
Automated Routing
Community Forums
Customizable Branding
Document Storage
Email Integration
IT Asset Management
Incident Management
Interaction Tracking
Knowledge Base
Known Issue Management
Live Chat
Multi-Channel Communication
Multiple Brands / Products
Network Monitoring
Real-time Chat
Self Service Portal
Service Level Agreement (SLA) Management
Ticket Management

Incident Management

IT Incident Management
Incident Reporting
Task Management
Ticket Management

IT Asset Management

Asset Tracking
Audit Management
Compliance Management
Configuration Management
Contract/License Management
IT Service Management
Inventory Management
Supplier Management

IT Management

Capacity Monitoring
Compliance Management
Event Logs
Hardware Inventory
License Management
Remote Access
Scheduling
Software Inventory
User Activity Monitoring

ITSM

Asset Tracking
Change Management
Configuration Management
Contract/License Management
Dashboard
Incident Management
Problem Management
Project Management
Self Service Portal

Knowledge Management

Cataloging / Categorization
Collaboration
Content Management
Full Text Search
Knowledge Base Management
Self Service Portal

MSP

CRM
Dashboard
Help Desk
Issue Management
Live Chat
Project Management
Scheduling

Service Desk

CMDB
Change Management
IT Asset Management
Incident Management
Knowledge Base
Mobile Access
Procurement Management
Remote Control
SLA Management
Self Service Portal

Workflow Management

Approval Process Control
Business Process Automation
Calendar Management
Compliance Tracking
Configurable Workflow
Customizable Dashboard
Document Management
Forms Management
Graphical Workflow Editor
Mobile Access
No-Code
Task Management
Third Party Integrations
Workflow Configuration

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