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What is Insight Mailer?

Insight Mailer equips sellers with the tools necessary to implement both targeted and extensive product promotions. Amazon sellers have the ability to craft specific promotions that target particular customer segments or to extend appealing offers to their most loyal shoppers, enticing them with discounts on select items. Moreover, sellers are quickly alerted when they receive negative feedback, which allows them to take immediate action. They can utilize ready-made templates to connect with unhappy customers through email, demonstrating their dedication to customer satisfaction and potentially persuading the customer to revise their feedback. This proactive method not only aims to boost buyer satisfaction but also has the potential to generate more favorable seller reviews. Additionally, Insight Mailer offers insightful data about customer purchasing patterns over a particular period, enabling sellers to reward their most devoted shoppers with exclusive discounts on specific products. By analyzing which customers consistently engage with their offerings, sellers can build stronger relationships and refine their overall sales strategy, ultimately leading to enhanced business performance. This comprehensive approach to customer engagement and feedback management significantly contributes to a seller's success on the platform.

What is FeedbackExpress?

You can now easily commence official Amazon rating requests by leveraging the same system that drives the Request a Review feature in Seller Central, eliminating the need for manual clicks on each order and alleviating compliance worries, as the entire process is automated and fully compliant with Amazon's policies. In 2019, eDesk broadened its services by acquiring FeedbackExpress, a well-regarded tool designed to improve Amazon feedback and safely bolster seller reviews. Over the years, we have gathered essential insights from FeedbackExpress users and integrated them into the eDesk Feedback product that is now widely appreciated. FeedbackExpress users have favored the eDesk Feedback solution for its compliant and automated method of securely collecting feedback and reviews. Furthermore, they appreciate the capability to obtain reviews across various platforms, such as Amazon, eBay, Trustpilot, and Google My Business, which greatly enhances their online store conversions. This cohesive strategy not only simplifies the feedback collection process but also elevates the overall customer experience across a range of online marketplaces, fostering customer loyalty and encouraging repeat business. By consistently improving these systems, eDesk ensures that sellers remain competitive in an ever-evolving market.

Media

Media

Integrations Supported

Additional information not provided

Integrations Supported

Additional information not provided

API Availability

Has API

API Availability

Has API

Pricing Information

$13.36 per month
Free Trial Offered?
Free Version

Pricing Information

$20 per month
Free Trial Offered?
Free Version

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Company Facts

Organization Name

Insight Mailer

Company Location

India

Company Website

www.insightmailer.com

Company Facts

Organization Name

FeedbackExpress

Company Location

United Kingdom

Company Website

www.edesk.com/feedbackexpress/

Categories and Features

Review Management

Campaign Management
Dashboard
Negative Feedback Management
Response Management
Review Monitoring
Review Notification
Review Request
Sentiment Analysis
Social Sharing
White Label

Categories and Features

Customer Experience

Action Management
Analytics
Customer Segmentation
Dashboard
Feedback Management
Knowledge Management
Multi-Channel Collection
Sentiment Analysis
Survey Management
Text Analysis
Trend Analysis

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