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What is InsightSUITE?

First Insight is an innovative decision-making platform designed for designers, merchants, brand managers, buyers, and marketing teams to address crucial questions on a daily basis. By utilizing digital surveys tailored specifically for the retail industry, First Insight effectively connects with consumers. The company's InsightSUITE platform is leveraged by leading retailers to foster growth and harness customer insights for financial success. It gathers no-party voice data from customers, merging it to establish financial objectives. What sets First Insight apart? The platform's digital engagement module facilitates interaction with prospects, customers, consumers, and employees through an intuitive, browser-based interface. Additionally, their Voice of the Customer software captures feedback through various means such as surveys, sentiment ratings, valuations, and open-ended comments, enabling enterprises to tailor interactions using their branding, incentives, and links—all from a single platform. This comprehensive approach not only enhances customer relationships but also drives informed decision-making across the organization.

What is CrossEngage?

CrossEngage empowers businesses to forge enduring and meaningful relationships with their customers. Through its innovative Customer Data and Prediction Platform, brands can efficiently pinpoint, prioritize, and engage their target customer segments. By utilizing artificial intelligence and a predictive customer relationship management system, this software as a service (SaaS) solution assesses the financial implications and urgency of connecting with customers. As a result, businesses can deliver more tailored and impactful customer experiences, ultimately boosting customer lifetime value and return on investment, while fostering loyalty and satisfaction among their clientele.

Media

Media

Integrations Supported

Integrations Supported

AccessOwl
ActiveCampaign
Emarsys
Facebook
Gmail
Google Analytics
Instagram
Lob
Mailchimp Transactional Email (Mandrill)
Mailgun
Mailjet
OneSignal
Optimizely One
SendGrid
Twilio
minubo
optilyz

API Availability

Has API

API Availability

Pricing Information

Custom Pricing
Free Version

Pricing Information

Individual pricing model according to the volume of data used

Supported Platforms

SaaS

Supported Platforms

SaaS

Customer Service / Support

Standard Support

Customer Service / Support

Standard Support
Web-Based Support

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Training Options

Documentation Hub
Online Training
On-Site Training

Company Facts

Organization Name

First Insight

Company Location

United States

Company Website

www.firstinsight.com

Company Facts

Organization Name

CrossEngage

Date Founded

2015

Company Location

Germany

Company Website

www.crossengage.io

Categories and Features

Customer Data Platforms (CDP)

Behavioral Analytics
Campaign Management
Customer Profiles
Customer Segmentation
GDPR Compliance
Predictive Modeling

Customer Experience

Action Management
Analytics
Customer Segmentation
Dashboard
Feedback Management
Knowledge Management
Survey Management
Trend Analysis

Predictive Analytics

AI / Machine Learning
Benchmarking
Data Mining
Demand Forecasting
Modeling & Simulation
Sentiment Analysis

Product Design

Not specified

Retail Analytics

Not specified

Retail Intelligence

Not specified

Categories and Features

Artificial Intelligence

For Sales
For eCommerce
Machine Learning
Predictive Analytics
Process/Workflow Automation

Audience Intelligence

AI / Machine Learning
Audience Segmentation
Trend Tracking

Campaign Management

Channel Management
Contact Database
Email Marketing
Event Triggered Actions
Multi-Campaign

CRM

Email Marketing
Lead Scoring
Marketing Automation Integration
Segmentation
Social Media Integration

Customer Data Platforms (CDP)

Behavioral Analytics
Campaign Management
Customer Profiles
Customer Segmentation
Data Integration
Data Matching
GDPR Compliance
Personalization
Predictive Modeling

Customer Engagement

Analytics
Churn Management
Communication Management

Customer Experience

Action Management
Analytics
Customer Segmentation
Dashboard
Multi-Channel Collection

Marketing Automation

A/B Testing
Analytics / ROI Tracking
Drip Campaigns
Dynamic Content
Landing Pages / Web Forms
Lead Scoring
Sales Intelligence
Search Marketing
Segmentation
Social Marketing
Website Visitor Tracking

Predictive Analytics

AI / Machine Learning
Data Mining
Demand Forecasting
Modeling & Simulation

Popular Alternatives

Popular Alternatives