Ratings and Reviews 0 Ratings

Total
ease
features
design
support

This software has no reviews. Be the first to write a review.

Write a Review

Ratings and Reviews 1 Rating

Total
ease
features
design
support

Alternatives to Consider

  • SurveySparrow Reviews & Ratings
    3,089 Ratings
    Company Website
  • Birdeye Reviews & Ratings
    5,194 Ratings
    Company Website
  • Sogolytics Reviews & Ratings
    869 Ratings
    Company Website
  • BrandMail Reviews & Ratings
    331 Ratings
    Company Website
  • Eurekos Reviews & Ratings
    103 Ratings
    Company Website
  • SurveyLegend Reviews & Ratings
    1,881 Ratings
    Company Website
  • Jotform Reviews & Ratings
    9,009 Ratings
    Company Website
  • Astra Pentest Reviews & Ratings
    296 Ratings
    Company Website
  • ShareCRM Reviews & Ratings
    68 Ratings
    Company Website
  • Proton VPN Reviews & Ratings
    41,009 Ratings
    Company Website

What is InsightSofa?

For more than 11 years, a solution from the Czech Republic has been improving customer satisfaction for international corporations through its effective collection, analysis, and management of customer experiences. This comprehensive tool is fully compliant with GDPR and adheres to the ISO27001 standard, making it a trustworthy option for managing customer experiences professionally. It features automated online surveys that promote smooth communication, and kiosks located on-site enable feedback collection from customers who may not have direct interaction with the company. By employing this method, businesses can quickly and effectively gauge customer feelings about their services. Insights are typically available within a two-week timeframe, allowing companies to address issues with dissatisfied clients promptly and mitigate the risk of losing them to competitors. The system is also crafted to ensure that each unhappy customer is given the necessary attention, which helps to build a stronger relationship between businesses and their customers. In essence, this cutting-edge solution equips companies to consistently enhance their products and services by leveraging real-time feedback, fostering a culture of continuous improvement and responsiveness. Furthermore, as organizations adapt to this innovative approach, they can expect to see a marked increase in overall customer loyalty and retention.

What is InputKit?

Immediately after engaging with a customer—whether through service, a meeting, or an installation—it is crucial to quickly gauge their level of satisfaction. Numerous companies worldwide utilize standardized satisfaction ratings to achieve this goal. The method for assessing your team’s performance has become much simpler and more efficient. By optimizing your processes, you can make informed decisions rooted in solid data. All of your Google reviews are collected in a single, accessible location, making your job easier. With InputKit, you can effectively monitor and respond to customer feedback, which includes not just a summary of the interaction but also the customer's contact information. This strategy not only improves your response time but also strengthens the bonds you have with your clients, ultimately leading to a more loyal customer base. In the competitive marketplace, prioritizing customer satisfaction can set your business apart from others.

Media

Media

Integrations Supported

Integrations Supported

RubberDuck
Wufoo

API Availability

API Availability

Pricing Information

$89 per user per month
Free Version

Pricing Information

$30 per month
Free Trial Offered?

Supported Platforms

SaaS

Supported Platforms

SaaS

Customer Service / Support

Standard Support
Web-Based Support

Customer Service / Support

Standard Support
Web-Based Support

Training Options

Documentation Hub
Webinars
Online Training

Training Options

Documentation Hub
Webinars
Online Training

Company Facts

Organization Name

ROUCEK Group

Date Founded

2013

Company Location

Czech Republic

Company Website

www.insightsofa.com

Company Facts

Organization Name

InputKit

Date Founded

2017

Company Location

Canada

Company Website

inputkit.io

Categories and Features

Customer Satisfaction

360 Degree Feedback
Analytics
Complaint Monitoring
Feedback Collection
Survey Management

Categories and Features

Customer Engagement

Analytics
Communication Management
Feedback Collection

Customer Satisfaction

Not specified

NPS

Not specified

Survey

Not specified

Popular Alternatives

Popular Alternatives

Delighted Reviews & Ratings

Delighted

Qualtrics