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What is InspireCXM?

Our InspireCXM platform provides tailored technology solutions for the travel and leisure sector, catering to your specific needs whether you seek an all-encompassing system or targeted support in customer experience management, as we are committed to facilitating your business's growth. With a wealth of over 25 years in the industry, our dedicated team of 140 experts excels across various technical domains, ranging from a digital agency that leverages advanced web technologies to machine learning innovations crafted in Java and expansive enterprise applications built on .Net. Our diverse clientele includes everything from small, independent travel agencies to large corporations with billion-pound revenues, yet we uphold a uniform approach in all our interactions. By prioritizing the end consumer in our strategic planning, we showcase our enthusiasm for the travel and leisure industry while taking pride in delivering top-notch software solutions that empower your business to succeed. Ultimately, our mission is to guarantee that each client, no matter their size, receives outstanding service customized to their individual requirements, fostering a successful partnership that grows alongside their ambitions.

What is Coconut Software?

Our appointment scheduling and visitor management platform, designed for enterprise use, seamlessly integrates both in-person and online interactions. It offers features such as self-service booking, curbside pickup, online and in-person queuing, callback requests, wait time monitoring, virtual meeting support, and integration with contact centers. This tailored experience, whether experienced physically or online, boosts client interaction, creates additional revenue opportunities, and optimizes workforce management. Additionally, it delivers crucial insights that organizations often miss when relying solely on their CRM systems or calendars. Acting as a smooth interface, we enhance the functionality of existing technologies, fostering meaningful connections through a streamlined engagement process that simplifies interactions for all users. By bridging the gap between various platforms, we ensure a cohesive experience for both clients and staff.

Media

Media

Integrations Supported

Cisco Webex
Facebook
Gmail
Google Analytics
Google Calendar
Google Hangouts
Microsoft 365
Microsoft Outlook
Postmark
Salesforce
Twilio
Zoom

Integrations Supported

Cisco Webex
Facebook
Gmail
Google Analytics
Google Calendar
Google Hangouts
Microsoft 365
Microsoft Outlook
Postmark
Salesforce
Twilio
Zoom

API Availability

Has API

API Availability

Has API

Pricing Information

$56.35 per month
Free Trial Offered?
Free Version

Pricing Information

Pricing not provided.
Free Trial Offered?
Free Version

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Company Facts

Organization Name

Inspiretec

Date Founded

1995

Company Location

United Kingdom

Company Website

www.inspiretec.com/inspirecxm

Company Facts

Organization Name

Coconut Software Corporation

Date Founded

2007

Company Location

Canada

Company Website

www.coconutsoftware.com

Categories and Features

Customer Experience

Action Management
Analytics
Customer Segmentation
Dashboard
Feedback Management
Knowledge Management
Multi-Channel Collection
Sentiment Analysis
Survey Management
Text Analysis
Trend Analysis

Categories and Features

Appointment Scheduling

Appointment Reminders
Automated Scheduling
Calendar Sync
Client Database
Group Scheduling
Mobile Access
Multi-Location
Online Booking
Online Payments
Recurring Appointments
Room Booking Management

Customer Experience

Action Management
Analytics
Customer Segmentation
Dashboard
Feedback Management
Knowledge Management
Multi-Channel Collection
Sentiment Analysis
Survey Management
Text Analysis
Trend Analysis

Visitor Management

Alerts/Notifications
Badge Management
Document Management
ID Scan
Pre-Registration
Registration Management
Self Check-in
Visitor Tracking
Watch List

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