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What is InteGreat Web Services?
InteGreat Web Services enhances the interaction experience with Collabrance and GreatAmerica by allowing users to stay within their primary business management platforms. Working alongside ConnectWise, Collabrance has introduced a ticketing integration that allows Managed Service Providers (MSPs) to smoothly transfer tickets back and forth with Collabrance. This integration promotes a more effective and collaborative approach to resolving customer IT challenges, enabling both parties to collaborate on the same ticket when needed. The system guarantees consistent information replication, ensuring that customer data is viewed in a unified manner. A newly added field for the Collabrance Ticket Number permits users to efficiently track and manage customer tickets and related activities. This secure platform supports the exchange of information and insights, greatly minimizing errors and misunderstandings by allowing simultaneous collaboration on the same ticket across various systems. Moreover, it provides automatic real-time updates and shares essential customer information, covering vital details like the company name, Collabrance Ticket Number, pertinent notes, configuration name, current status, site, and contact information. Overall, this integration not only optimizes operational workflows but also significantly improves the customer service experience by enabling faster and more accurate responses. Ultimately, the collaboration between these platforms aims to create a more seamless experience for both service providers and their customers.
What is BMC Compuware Topaz Connect?
BMC Compuware Topaz Connect facilitates the management of mainframe applications by integrating them with modern tools used in non-mainframe environments, effectively eliminating obstacles that stifle innovation. This integration enables organizations to oversee mainframe application processes in conjunction with their other technology platforms, fostering a cohesive IT management strategy. By tackling the fragmentation that arises from the absence of unified tools, it accelerates the realization of business value. Additionally, it improves enterprise automation by reducing dependence on various manual tasks. The solution makes the most of current IT service management (ITSM) investments while incorporating mainframe operations into DevOps practices, which enhances process efficiency and allows less experienced programmers to manage mainframe code competently. Moreover, it links BMC Compuware ISPW with ITSM solutions like BMC Helix and Tivoli, improving clarity around ITSM code adjustments related to BMC Compuware ISPW. This synergy not only streamlines workflows but also nurtures a collaborative atmosphere across multiple IT sectors, ultimately leading to more effective project outcomes. The integration of these different systems signifies a pivotal shift towards a more interconnected and responsive IT environment.
Integrations Supported
Amazon Web Services (AWS)
BMC AMI Cost Management
BMC Compuware Application Audit
BMC Compuware Topaz for Enterprise Data
BMC Helix Business Workflows
ConnectWise PSA
Digital.ai Application Protection
Elastic Cloud
GitHub
GitLab
Integrations Supported
Amazon Web Services (AWS)
BMC AMI Cost Management
BMC Compuware Application Audit
BMC Compuware Topaz for Enterprise Data
BMC Helix Business Workflows
ConnectWise PSA
Digital.ai Application Protection
Elastic Cloud
GitHub
GitLab
API Availability
Has API
API Availability
Has API
Pricing Information
$110 per user per month
Free Trial Offered?
Free Version
Pricing Information
Pricing not provided.
Free Trial Offered?
Free Version
Supported Platforms
SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux
Supported Platforms
SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux
Customer Service / Support
Standard Support
24 Hour Support
Web-Based Support
Customer Service / Support
Standard Support
24 Hour Support
Web-Based Support
Training Options
Documentation Hub
Webinars
Online Training
On-Site Training
Training Options
Documentation Hub
Webinars
Online Training
On-Site Training
Company Facts
Organization Name
Collabrance
Date Founded
2009
Company Location
United States
Company Website
www.collabrance.com/what-we-do/resources/integreat
Company Facts
Organization Name
BMC
Date Founded
1986
Company Location
United States
Company Website
www.bmc.com/it-solutions/bmc-compuware-topaz-connect.html
Categories and Features
Enterprise Service Bus (ESB)
Data Source Connectors
Electronic Data Interchange (EDI)
Enterprise Application Integration
Enterprise Integration Patterns (EIP)
Integrations Management
Messaging
Categories and Features
Enterprise Service Bus (ESB)
Data Source Connectors
Electronic Data Interchange (EDI)
Enterprise Application Integration
Enterprise Integration Patterns (EIP)
Integrations Management
Messaging
