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What is InteGreat Web Services?

InteGreat Web Services enhances the interaction experience with Collabrance and GreatAmerica by allowing users to stay within their primary business management platforms. Working alongside ConnectWise, Collabrance has introduced a ticketing integration that allows Managed Service Providers (MSPs) to smoothly transfer tickets back and forth with Collabrance. This integration promotes a more effective and collaborative approach to resolving customer IT challenges, enabling both parties to collaborate on the same ticket when needed. The system guarantees consistent information replication, ensuring that customer data is viewed in a unified manner. A newly added field for the Collabrance Ticket Number permits users to efficiently track and manage customer tickets and related activities. This secure platform supports the exchange of information and insights, greatly minimizing errors and misunderstandings by allowing simultaneous collaboration on the same ticket across various systems. Moreover, it provides automatic real-time updates and shares essential customer information, covering vital details like the company name, Collabrance Ticket Number, pertinent notes, configuration name, current status, site, and contact information. Overall, this integration not only optimizes operational workflows but also significantly improves the customer service experience by enabling faster and more accurate responses. Ultimately, the collaboration between these platforms aims to create a more seamless experience for both service providers and their customers.

What is InterSystems Ensemble?

InterSystems Ensemble is a robust data platform designed for the development of integrated solutions, enabling orchestration and the utilization of messaging queues. Featuring both a Data Repository and a Message Repository, Ensemble is touted by its creators for its ability to deliver high-performance data processing along with dependable message delivery. The platform also supports the continuation of business processes that may have been disrupted, while offering analytics for both historical and real-time data, enhanced by its database mirroring capabilities for added reliability. Additionally, Ensemble includes a comprehensive framework and an extensive adapter library that facilitates seamless connectivity and data transformations for various packaged applications, databases, and industry-standard protocols like SQL, HL7, and SOAP. The use of SOAP and object inheritance simplifies the creation of custom adapters, and Ensemble's unit-testing service enables the evaluation of these custom adapters independently, without requiring the completion of the entire project, thus streamlining the development process. This makes Ensemble a versatile choice for organizations looking to integrate diverse systems and enhance their data management capabilities.

Media

Media

Integrations Supported

ConnectWise PSA
LDAP
Posos

Integrations Supported

ConnectWise PSA
LDAP
Posos

API Availability

Has API

API Availability

Has API

Pricing Information

$110 per user per month
Free Trial Offered?
Free Version

Pricing Information

Pricing not provided.
Free Trial Offered?
Free Version

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Company Facts

Organization Name

Collabrance

Date Founded

2009

Company Location

United States

Company Website

www.collabrance.com/what-we-do/resources/integreat

Company Facts

Organization Name

InterSystems

Date Founded

1978

Company Location

United States

Company Website

www.intersystems.com/products/ensemble/

Categories and Features

Enterprise Service Bus (ESB)

Data Source Connectors
Electronic Data Interchange (EDI)
Enterprise Application Integration
Enterprise Integration Patterns (EIP)
Integrations Management
Messaging

Categories and Features

Enterprise Service Bus (ESB)

Data Source Connectors
Electronic Data Interchange (EDI)
Enterprise Application Integration
Enterprise Integration Patterns (EIP)
Integrations Management
Messaging

Integration

Dashboard
ETL - Extract / Transform / Load
Metadata Management
Multiple Data Sources
Web Services

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