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What is Integration Eye?

Integration Eye® offers a flexible modular framework aimed at enhancing system integrations, infrastructure, and overall business functions. It consists of three separate modules: the proxy module IPM, the logging module ILM, and the security module ISM, which can either operate autonomously or collaborate effectively. Utilizing the secure and popular Java programming language, it runs seamlessly on the lightweight integration engine Mule™. Through the distinct capabilities of Integration Eye®, users can efficiently track their APIs and systems, compile statistics, and scrutinize API calls with the ILM module, while also being alerted to potential issues such as downtime or sluggish responses from certain APIs and systems. The ISM module further strengthens the security of your APIs and systems by implementing role-based access control, utilizing either the Keycloak SSO provided or your own authentication server. Additionally, the IPM module facilitates the extension or proxying of both internal and external service calls, incorporating features such as mutual SSL and customizable headers, while also enabling the monitoring and assessment of these communications. This all-encompassing strategy not only optimizes business operations but also fortifies them against possible disruptions, making Integration Eye® an essential tool for modern enterprises. Its diverse functionalities ensure that organizations can adapt swiftly to changing conditions while maintaining robust security measures.

What is ContactQ?

ContactQ is a dynamic communications solution that simplifies call management through a cohesive interface design. Users can easily set up both simple and complex interactions, integrating with various external business systems while offering options for agentless and self-service management of both incoming and outgoing communications. The platform boasts an extensive array of more than 150 real-time and historical reports that can be customized to serve monitoring and management needs effectively. With a High Availability module, it provides a dual-system backup and disaster recovery cluster, automatically switching over via a HA proxy to maintain optimal performance and resilience. Each interaction can be recorded, searched, filtered, played back, and monitored, all from a single interface, significantly improving the user experience. Security measures are robust, featuring strong encryption and management tools that protect contact data across all media types while ensuring adherence to essential regulatory standards. Additionally, ContactQ’s adaptability makes it an ideal choice for a wide range of industries, meeting various communication demands with ease. This level of versatility ensures that organizations can tailor their communication strategies effectively, enhancing overall operational efficiency.

Media

Media

Integrations Supported

Elastic Cloud
Hadoop
Kibana
MySQL
Oracle Analytics Cloud
RabbitMQ

Integrations Supported

Wildix

API Availability

Has API

API Availability

Pricing Information

Pricing not provided

Pricing Information

Pricing not provided

Supported Platforms

SaaS
Windows
On-Prem
Linux

Supported Platforms

SaaS

Customer Service / Support

Standard Support
Web-Based Support

Customer Service / Support

Standard Support
Web-Based Support

Training Options

Documentation Hub
Online Training
On-Site Training

Training Options

Documentation Hub
On-Site Training

Company Facts

Organization Name

Integsoft

Company Location

United States

Company Website

www.integsoft.com/products.html

Company Facts

Organization Name

Braxtel Communications

Date Founded

1997

Company Location

United States

Company Website

brax.tel/product-cloud-cc/

Categories and Features

API Monitoring

Not specified

Integration

Not specified

Categories and Features

Call Center

Not specified

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