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Ratings and Reviews 0 Ratings
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What is Integration Eye?
Integration Eye® offers a flexible modular framework aimed at enhancing system integrations, infrastructure, and overall business functions. It consists of three separate modules: the proxy module IPM, the logging module ILM, and the security module ISM, which can either operate autonomously or collaborate effectively. Utilizing the secure and popular Java programming language, it runs seamlessly on the lightweight integration engine Mule™. Through the distinct capabilities of Integration Eye®, users can efficiently track their APIs and systems, compile statistics, and scrutinize API calls with the ILM module, while also being alerted to potential issues such as downtime or sluggish responses from certain APIs and systems. The ISM module further strengthens the security of your APIs and systems by implementing role-based access control, utilizing either the Keycloak SSO provided or your own authentication server. Additionally, the IPM module facilitates the extension or proxying of both internal and external service calls, incorporating features such as mutual SSL and customizable headers, while also enabling the monitoring and assessment of these communications. This all-encompassing strategy not only optimizes business operations but also fortifies them against possible disruptions, making Integration Eye® an essential tool for modern enterprises. Its diverse functionalities ensure that organizations can adapt swiftly to changing conditions while maintaining robust security measures.
What is ContactQ?
ContactQ is a dynamic communications solution that simplifies call management through a cohesive interface design. Users can easily set up both simple and complex interactions, integrating with various external business systems while offering options for agentless and self-service management of both incoming and outgoing communications. The platform boasts an extensive array of more than 150 real-time and historical reports that can be customized to serve monitoring and management needs effectively. With a High Availability module, it provides a dual-system backup and disaster recovery cluster, automatically switching over via a HA proxy to maintain optimal performance and resilience. Each interaction can be recorded, searched, filtered, played back, and monitored, all from a single interface, significantly improving the user experience. Security measures are robust, featuring strong encryption and management tools that protect contact data across all media types while ensuring adherence to essential regulatory standards. Additionally, ContactQ’s adaptability makes it an ideal choice for a wide range of industries, meeting various communication demands with ease. This level of versatility ensures that organizations can tailor their communication strategies effectively, enhancing overall operational efficiency.
Integrations Supported
Elastic Cloud
Hadoop
Kibana
MySQL
Oracle Analytics Cloud
RabbitMQ
Wildix
Integrations Supported
Elastic Cloud
Hadoop
Kibana
MySQL
Oracle Analytics Cloud
RabbitMQ
Wildix
API Availability
Has API
API Availability
Has API
Pricing Information
Pricing not provided.
Free Trial Offered?
Free Version
Pricing Information
Pricing not provided.
Free Trial Offered?
Free Version
Supported Platforms
SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux
Supported Platforms
SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux
Customer Service / Support
Standard Support
24 Hour Support
Web-Based Support
Customer Service / Support
Standard Support
24 Hour Support
Web-Based Support
Training Options
Documentation Hub
Webinars
Online Training
On-Site Training
Training Options
Documentation Hub
Webinars
Online Training
On-Site Training
Company Facts
Organization Name
Integsoft
Company Location
United States
Company Website
www.integsoft.com/products.html
Company Facts
Organization Name
Braxtel Communications
Date Founded
1997
Company Location
United States
Company Website
brax.tel/product-cloud-cc/
Categories and Features
Integration
Dashboard
ETL - Extract / Transform / Load
Metadata Management
Multiple Data Sources
Web Services
Categories and Features
Call Center
Blended Call Center
Call Logging
Call Recording
Call Scripting
Campaign Management
Database
Escalation Management
IVR / Voice Recognition
Inbound Call Center
Manual Dialer
Outbound Call Center
Predictive Dialer
Progressive Dialer
Queue Management
Real-time Chat
Reporting/Analytics