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Ratings and Reviews 2 Ratings
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What is Integration Eye?
Integration Eye® offers a flexible modular framework aimed at enhancing system integrations, infrastructure, and overall business functions. It consists of three separate modules: the proxy module IPM, the logging module ILM, and the security module ISM, which can either operate autonomously or collaborate effectively. Utilizing the secure and popular Java programming language, it runs seamlessly on the lightweight integration engine Mule™. Through the distinct capabilities of Integration Eye®, users can efficiently track their APIs and systems, compile statistics, and scrutinize API calls with the ILM module, while also being alerted to potential issues such as downtime or sluggish responses from certain APIs and systems. The ISM module further strengthens the security of your APIs and systems by implementing role-based access control, utilizing either the Keycloak SSO provided or your own authentication server. Additionally, the IPM module facilitates the extension or proxying of both internal and external service calls, incorporating features such as mutual SSL and customizable headers, while also enabling the monitoring and assessment of these communications. This all-encompassing strategy not only optimizes business operations but also fortifies them against possible disruptions, making Integration Eye® an essential tool for modern enterprises. Its diverse functionalities ensure that organizations can adapt swiftly to changing conditions while maintaining robust security measures.
What is Dynamics Telephony?
Dynamics Telephony integrates your phone system seamlessly with Dynamics 365, enhancing communication efficiency and customer management.
- Automatically identify customers in Dynamics 365 prior to answering calls.
- Access phone controls directly within Dynamics 365 for actions like answering or transferring calls.
- Make calls to contacts in Dynamics 365 with just one click.
- Keep a complete record of all interactions logged in Dynamics 365.
- Merge telephone statistics with CRM data for comprehensive insights in Dynamics 365.
- Integrate incoming calls with Omnichannel support for a more cohesive experience.
- Utilize call outcome buttons to effortlessly schedule follow-up activities.
- Analyze all metrics through customizable dashboards and reports in Dynamics 365.
- This integration not only streamlines operations but also enhances the overall customer experience.
Integrations Supported
8x8
8x8 Contact Center
Asterisk
Avaya Aura
Avaya Cloud Office
Avaya Experience Platform
Cisco AnyConnect
Cisco CX Cloud
Cisco Finesse
Elastic Cloud
Integrations Supported
8x8
8x8 Contact Center
Asterisk
Avaya Aura
Avaya Cloud Office
Avaya Experience Platform
Cisco AnyConnect
Cisco CX Cloud
Cisco Finesse
Elastic Cloud
API Availability
Has API
API Availability
Has API
Pricing Information
Pricing not provided.
Free Trial Offered?
Free Version
Pricing Information
$15.00/month/user
Free Trial Offered?
Free Version
Supported Platforms
SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux
Supported Platforms
SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux
Customer Service / Support
Standard Support
24 Hour Support
Web-Based Support
Customer Service / Support
Standard Support
24 Hour Support
Web-Based Support
Training Options
Documentation Hub
Webinars
Online Training
On-Site Training
Training Options
Documentation Hub
Webinars
Online Training
On-Site Training
Company Facts
Organization Name
Integsoft
Company Location
United States
Company Website
www.integsoft.com/products.html
Company Facts
Organization Name
Dynamics Telephony
Date Founded
2014
Company Location
Ireland
Company Website
www.dynamicstelephony.co.uk
Categories and Features
Integration
Dashboard
ETL - Extract / Transform / Load
Metadata Management
Multiple Data Sources
Web Services
Categories and Features
Integration
Dashboard
ETL - Extract / Transform / Load
Metadata Management
Multiple Data Sources
Web Services
Telephony
Auto-Dialer
Call Center Management
Call Monitoring
Contact Management
IVR / Voice Recognition
Inbound Reporting
Outbound Reporting
Predictive Dialer
Telemarketing Management
VoIP
Voice & Data Integration