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What is FLOW?

At Intellicus, we understand that organizations focused on Business Process Management (BPM) need a modern Workforce Management (WFM) solution to keep pace with the rapidly changing expectations of their customers. Flow stands out as a cutting-edge WFM solution designed with the flexibility and features necessary to convert challenges into growth opportunities, helping BPMs strike the right balance between profitability and the escalating demand for a diverse multi-channel experience. No matter where your data resides or which systems you choose to utilize, you will achieve a thorough understanding across different locations and sources, facilitating actionable insights. By integrating AutoML into your contact center, you can swiftly and precisely forecast and plan to boost productivity. Flow equips BPMs to tackle real-world challenges, ensuring they are always ready to handle potential crises effectively. Employing machine learning allows for the strategic scheduling of the right number and types of shifts, reducing inefficiencies without the need for tedious manual intervention. By entrusting Flow with the administrative tasks of scheduling and rostering, you can concentrate on delivering outstanding service to your customers. Furthermore, you will receive crucial insights exactly when and in the format you require, empowering you to surpass every performance metric. With Flow at their disposal, BPMs can fundamentally transform their operations, enhance service quality, and foster a more responsive approach to customer needs. This evolution not only leads to improved outcomes but also positions BPMs to thrive in a competitive landscape.

What is Decision Lens?

Transform your organization using Decision Lens to improve your long-term strategies, enhance mid-range prioritization, and execute short-term funding accurately. This method guarantees a lasting competitive advantage by maximizing the efficiency of your limited resources, ensuring optimal outcomes both now and in the future. With over 15 years of experience in refining planning practices within the public sector, our solutions have evolved to meet current needs while incorporating advanced features for tomorrow. Decision Lens provides organizations with unmatched operational benefits, showcasing innovative capabilities that are changing the landscape of public service. By revamping your decision-making processes, prioritization, and resource management, you can effectively achieve your mission. Your goal is to collect, analyze, and share vital intelligence, empowering leaders to make informed decisions that protect America’s interests for generations to come. In the end, this modernization not only addresses immediate goals but also establishes a foundation for future resilience and adaptability, ensuring your organization thrives in an ever-changing environment. Embracing this transformation positions your organization to navigate challenges with confidence.

Media

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Media

Integrations Supported

Additional information not provided

Integrations Supported

Additional information not provided

API Availability

API Availability

Pricing Information

Pricing not provided

Pricing Information

Pricing not provided

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux

Supported Platforms

SaaS
Windows

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Customer Service / Support

Standard Support
Web-Based Support

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Training Options

Documentation Hub
Webinars
On-Site Training

Company Facts

Organization Name

Intellicus Technologies

Date Founded

2004

Company Location

India

Company Website

intellicus.com/flow/

Company Facts

Organization Name

Decision Lens

Date Founded

2005

Company Location

United States

Company Website

www.decisionlens.com

Categories and Features

Workforce Management

Not specified

Categories and Features

Business Intelligence

Budgeting & Forecasting
Dashboard
Performance Metrics
Profitability Analysis
Strategic Planning
Visual Analytics

Decision Support

Budgeting & Forecasting
Data Analysis
Decision Tree Analysis
Performance Metrics
Rules-Based Workflow
Sensitivity Analysis

Government

Budgeting & Forecasting
Fixed Asset Management
Purchasing & Receiving

Project Portfolio Management

Budget Management
Collaboration
Dashboard
Milestone Tracking
Portfolio Management
Project Planning
Requirements Management
Resource Management
Status Tracking

Strategic Planning

Not specified

Workforce Management

Budgeting & Forecasting
Performance Appraisal
Recruiting Management
Variable Workforce

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