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What is FLOW?

At Intellicus, we understand that organizations focused on Business Process Management (BPM) need a modern Workforce Management (WFM) solution to keep pace with the rapidly changing expectations of their customers. Flow stands out as a cutting-edge WFM solution designed with the flexibility and features necessary to convert challenges into growth opportunities, helping BPMs strike the right balance between profitability and the escalating demand for a diverse multi-channel experience. No matter where your data resides or which systems you choose to utilize, you will achieve a thorough understanding across different locations and sources, facilitating actionable insights. By integrating AutoML into your contact center, you can swiftly and precisely forecast and plan to boost productivity. Flow equips BPMs to tackle real-world challenges, ensuring they are always ready to handle potential crises effectively. Employing machine learning allows for the strategic scheduling of the right number and types of shifts, reducing inefficiencies without the need for tedious manual intervention. By entrusting Flow with the administrative tasks of scheduling and rostering, you can concentrate on delivering outstanding service to your customers. Furthermore, you will receive crucial insights exactly when and in the format you require, empowering you to surpass every performance metric. With Flow at their disposal, BPMs can fundamentally transform their operations, enhance service quality, and foster a more responsive approach to customer needs. This evolution not only leads to improved outcomes but also positions BPMs to thrive in a competitive landscape.

What is Humanz?

Boost your team's productivity in scheduling, communication, and compliance through an all-encompassing platform tailored for agile teams. With Humanz managing the intricate details, you can focus more on reaching your objectives without distractions. The scheduling capabilities encompass real-time multi-site rostering, live updates on availability, tracking confirmations, and immediate notifications sent straight to your mobile device. The automated time and attendance system utilizes roster data for digital timesheet submissions and approvals on-the-go. Compliance remains a top priority, featuring fatigue monitoring, license tracking, automated alerts for upcoming expirations, and effective management of induction procedures. Communication is made seamless with job-linked messaging within the app, shift notifications, and flexible message templates. Additionally, the platform's analytics tools deliver valuable insights into workforce reports, compliance dashboards, shift fill percentages, and the monitoring of unallocated tasks. Handling documentation is made easier with digital forms that can be filled out on mobile devices, complete with timestamps for quick access. The platform is fully mobile-friendly, providing a comprehensive experience rather than merely serving as a supplementary application. Moreover, the integration of compliance features links fatigue monitoring and license tracking directly with scheduling, ensuring these processes are cohesively managed rather than treated in isolation. This integrated approach not only enhances team efficiency but also ensures adherence to compliance standards with minimal hassle, allowing for a more productive work environment. Each element of the platform is designed to work in harmony, empowering teams to achieve their goals effectively.

Media

No images available

Media

Integrations Supported

Integrations Supported

MYOB
Xero

API Availability

API Availability

Pricing Information

Pricing not provided

Pricing Information

$10/month
Free Trial Offered?

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux

Supported Platforms

SaaS
Android
iPhone
iPad
Chromebook

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Company Facts

Organization Name

Intellicus Technologies

Date Founded

2004

Company Location

India

Company Website

intellicus.com/flow/

Company Facts

Organization Name

Humanz Australia

Date Founded

2009

Company Location

Australia

Company Website

humanz.net.au

Categories and Features

Workforce Management

Not specified

Categories and Features

Employee Scheduling

Automated Scheduling
Employee Database
Group Scheduling
Messaging
Mobile Access
Payroll Management
Reporting/Analytics
Resource Management
Scheduling
Shift Scheduling
Shift Swapping

Workforce Management

Budgeting & Forecasting
Contractor Management
Labor Projection
Scheduling
Skills Tracking
Time & Attendance

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