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What is Interactions Trustera?

The sole answer that ensures real-time PCI compliance without compromising the customer experience is Interactions Trustera. This innovative platform operates instantaneously to protect both staff and clients by restricting contact center agents from accessing payment card information (PCI). By employing cutting-edge AI technology, Interactions Trustera anticipates and obscures any sensitive data that might be discussed or shared during interactions between agents and customers. This solution guarantees that agents, whether they are remote or on-site, uphold PCI compliance while delivering outstanding service. Uniquely, it is recognized as the only platform capable of real-time, audio-sensitive information redaction on a global scale. With its ability to safeguard agents in any environment, clients can have peace of mind knowing their data is protected. Moreover, this pioneering system significantly reduces the risks and potential fraud linked to handling PCI data across both voice and digital communication channels, ensuring secure PCI data capture without disrupting the customer experience. In conclusion, Trustera not only fortifies security measures but also elevates the overall quality of service provided to customers.

What is CallMiner Eureka?

CallMiner Eureka leverages cutting-edge Artificial Intelligence and Machine Learning technologies to scrutinize every customer interaction across various channels, revealing valuable insights. This platform is continuously evolving to provide our clients with the most effective tools to enhance their return on investment. Features include an analytics workbench, customizable scoring settings, and discovery options. Users can receive direct performance feedback through the portal, aiding both agents and supervisors. Additionally, it offers real-time monitoring and alerts, as well as recommendations for the next best action for agents, all driven by APIs and messaging. To support speech analytics, audio capture is utilized, while sensitive data and PCI compliance measures ensure the redaction of confidential information from both audio recordings and transcripts. The system also facilitates data extraction, ingestion of audio and contact data, and application development, bringing the narrative of speech analytics to life. By enhancing the customer experience, businesses can connect with their clients through their preferred communication channels, while actionable customer insights empower them to optimize their operational outcomes. This comprehensive approach not only boosts efficiency but also fosters stronger relationships with customers.

Media

Media

Integrations Supported

Amazon Connect
Azure Marketplace
Operata
Provana ICAP
QEval

Integrations Supported

Amazon Connect
Azure Marketplace
Operata
Provana ICAP
QEval

API Availability

Has API

API Availability

Has API

Pricing Information

Pricing not provided.
Free Trial Offered?
Free Version

Pricing Information

Pricing not provided.
Free Trial Offered?
Free Version

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Company Facts

Organization Name

Interactions

Date Founded

2004

Company Location

United States

Company Website

www.interactions.com/products/trustera/

Company Facts

Organization Name

CallMiner

Date Founded

2002

Company Location

United States

Company Website

callminer.com

Categories and Features

PCI Compliance

Access Control
Compliance Reporting
Exceptions Management
File Integrity Monitoring
Intrusion Detection System
Log Management
PCI Assessment
Patch Management
Policy Management

Categories and Features

Call Center

Blended Call Center
Call Logging
Call Recording
Call Scripting
Campaign Management
Database
Escalation Management
IVR / Voice Recognition
Inbound Call Center
Manual Dialer
Outbound Call Center
Predictive Dialer
Progressive Dialer
Queue Management
Real-time Chat
Reporting/Analytics

Conversation Intelligence

AI Insights
Account Health Alerts
Call Analytics
Call Recording
Call Recording Cloud Storage
Call Snippets
Call Transcription
Call/Meeting Sharing
Sales Coaching
Topic Tags
Topic-Based Analytics
Video Conferencing Analytics
Win/Loss Analysis

Customer Experience

Action Management
Analytics
Customer Segmentation
Dashboard
Feedback Management
Knowledge Management
Multi-Channel Collection
Sentiment Analysis
Survey Management
Text Analysis
Trend Analysis

Revenue Intelligence

Actionable Insights
Alerts / Notifications
CRM Interactions
Call Scoring
Conversation Intelligence
Dashboard
Email/Message Interactions
Market Intelligence
Phone Call Interactions
Pipeline Visibility
Sales Coaching
Video Call Interactions

Speech Analytics

Automatic Transcription
Call Center Management
Call Recording
Customer Experience Management
Data Security
Natural Language Processing
Predictive Analytics
Self-Service Search
Sentiment Analysis
Surveys & Feedback

Workforce Optimization (WFO)

Interaction Analytics
Liability Recording
Performance Management
Quality Management
Real-time Guidance
Reporting
Speech Analytics
Surveying
Workforce Management
eLearning

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