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What is Interactive Wayfinding?

Implementing digital signage and wayfinding kiosks across your venues can greatly boost your commitment to customer satisfaction. As a proud member of the Intel® IoT Solutions Alliance, 22MILES provides state-of-the-art technology that enhances the overall experience for your guests. Our wayfinding software is specifically crafted to tackle the difficulties that visitors encounter while navigating your premises, guaranteeing a seamless and pleasant journey. Furthermore, our wayfinding solutions keep guests informed with up-to-date news, highlight local businesses and amenities, and supply essential traffic and weather updates. To further enrich any experience, we offer a realistic 3D design that features options like Fly Over, Stacked View, multi-floor navigation, 360-degree directional controls, and the ability to adjust screen orientation. With an intelligent built-in wayfinding algorithm, our system auto-generates directions that prioritize the shortest paths and optimal accessibility, making navigation simple for all visitors. This cutting-edge strategy not only boosts visitor engagement but also cultivates a friendly atmosphere that encourages guests to return time and again. Ultimately, investing in such technology reflects a dedication to enhancing guest experiences in innovative ways.

What is 2Ring Dashboards & Wallboards?

This online solution, which works seamlessly with platforms such as Amazon Connect, Five9, Genesys Cloud CX, NICE CXone, and Webex Contact Center, enables the visualization of real-time data on expansive displays within contact centers (known as wallboards) as well as on the desktops of supervisors, agents, and mobile devices for executives (referred to as dashboards). Users can easily configure visual alerts (such as color changes and blinking notifications) and audible alerts (one-time or repetitive) based on established thresholds. You have the option to arrange a demo or try it at no cost, allowing you to explore the limitless customization of views utilizing a variety of pre-built key performance indicators (KPIs), images, scrolling text, YouTube videos, and PowerPoint presentations (facilitated through PDF export, with 2Ring Dashboards and Wallboards managing the content rotation). Furthermore, 2Ring Dashboards & Wallboards empowers supervisors and business users to disseminate information in real-time across all displays, ensuring everyone stays informed and engaged with the latest updates. This capability fosters a more dynamic and responsive work environment within the contact center.

Media

Media

Integrations Supported

Integrations Supported

Amazon Connect
Cisco Unified Contact Center
Five9
Genesys Cloud CX
ServiceNow
Webex Contact Center

API Availability

API Availability

Has API

Pricing Information

Pricing not provided

Pricing Information

Pricing not provided
Free Trial Offered?

Supported Platforms

SaaS

Supported Platforms

SaaS

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Customer Service / Support

24 Hour Support
Web-Based Support

Training Options

Documentation Hub

Training Options

Online Training
On-Site Training

Company Facts

Organization Name

22MILES

Date Founded

2007

Company Location

United States

Company Website

www.22miles.com/digital-signage-solutions/interactive-wayfinding/

Company Facts

Organization Name

2Ring

Company Location

United States, Slovakia

Company Website

www.2ring.com/products-manager/dashboards-wallboards-uccx-ucce-pcce-hcs/general/

Categories and Features

Digital Signage

Remote Deployment
Remote Display Management
Visual Editor

Digital Wayfinding

Not specified

Categories and Features

Dashboard

Data Source Integrations
Functions / Calculations
Interactive
KPIs
Private Dashboards
Public Dashboards
Themes
Visual Analytics

Digital Signage

Not specified

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