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Ratings and Reviews 0 Ratings
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What is Mosaic?
Mosaic enables digital interactions across multiple platforms, whether they are operated by our experts or used independently by clients. Once implemented, it provides universal access to its features. With Mosaic, your customers can effortlessly automate their interactions with your brand through sophisticated virtual assistants. Our robust enterprise capabilities are built on extensive industry expertise, serving businesses of all sizes and across various sectors. Regardless of whether communication is inbound or outbound—via voice, text, social media, or email—our cloud-based solution guarantees quick and easy activation, allowing for a rapid start. Mosaic designs personalized and smooth experiences for your clients whenever they contact you, similar to having your most skilled employee involved in every interaction to handle questions and facilitate transactions. We provide lifecycle managed services using a collaborative and pragmatic approach to ensure Mosaic is delivered effectively. Our dedicated Intrado Success Coaches are instrumental in keeping the software updated with the latest features and controls, while also integrating industry best practices to optimize performance and enhance user satisfaction. This comprehensive assistance not only reinforces the quality of customer engagement provided by Mosaic but also ensures that clients receive continuous support and improvements over time. Ultimately, our commitment to excellence is reflected in every interaction facilitated by Mosaic.
What is CustomerVox?
Gain an exceptional insight into customer behavior to refine and customize each interaction within your customer experience, ultimately leading to increased conversion rates, higher average order value, and enhanced customer lifetime value across diverse platforms. CustomerVox streamlines the integration of customers and products from your Shopify store, fostering more personalized and meaningful customer engagements. Our intuitive drag-and-drop builder makes it simple for you to create compelling landing pages, popups, and emails that effectively capture leads and improve conversion rates for more successful sales. Our goal is to facilitate your business growth, and our committed support team is available round-the-clock to assist with any questions you may have. You are encouraged to contact us, and we will provide a quick response. Our entire system is crafted with the intent of enabling store owners to scale their businesses, as we firmly believe that understanding your audience is crucial to customizing our services for your triumph. This targeted strategy empowers us to create a product that differentiates itself in the marketplace. Moreover, we are dedicated to continually gathering feedback to adapt and ensure we are fulfilling your changing requirements. By doing so, we aim to solidify long-lasting relationships with our clients while driving mutual success.
Integrations Supported
ActiveCampaign
Cisco ACI
Drip
Eckoh
Google Analytics
HoneyHive
Justuno
Klaviyo
Leadpages
Mailchimp
Integrations Supported
ActiveCampaign
Cisco ACI
Drip
Eckoh
Google Analytics
HoneyHive
Justuno
Klaviyo
Leadpages
Mailchimp
API Availability
Has API
API Availability
Has API
Pricing Information
Pricing not provided.
Free Trial Offered?
Free Version
Pricing Information
$10 per month
Free Trial Offered?
Free Version
Supported Platforms
SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux
Supported Platforms
SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux
Customer Service / Support
Standard Support
24 Hour Support
Web-Based Support
Customer Service / Support
Standard Support
24 Hour Support
Web-Based Support
Training Options
Documentation Hub
Webinars
Online Training
On-Site Training
Training Options
Documentation Hub
Webinars
Online Training
On-Site Training
Company Facts
Organization Name
Intrado
Company Location
United States
Company Website
www.intrado.com/en/enterprise-collaboration/customer-experience-services
Company Facts
Organization Name
CustomerVox
Date Founded
2019
Company Location
United States
Company Website
www.customervox.com
Categories and Features
Customer Experience
Action Management
Analytics
Customer Segmentation
Dashboard
Feedback Management
Knowledge Management
Multi-Channel Collection
Sentiment Analysis
Survey Management
Text Analysis
Trend Analysis
Customer Service
Alerts / Escalation
Appointment Management
Call Center Management
Email Management
Knowledge Base
Live Chat
Performance Metrics
Queue Management
Self Service Portal
Social Media Integration
Surveys & Feedback
Virtual Assistant
Workflow Management
Categories and Features
Customer Experience
Action Management
Analytics
Customer Segmentation
Dashboard
Feedback Management
Knowledge Management
Multi-Channel Collection
Sentiment Analysis
Survey Management
Text Analysis
Trend Analysis
Personalization
A/B Testing
Abandoned Cart Saver
Account Based Marketing
Behavioral Targeting
Campaign Segmentation
Content Analytics
Contextual Targeting
Customer Profiles
Experience Management
Recommendation Engine
Website Personalization