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What is Issabel?

Issabel is a notable open-source unified communications platform that combines a variety of IP communication services into a single, cohesive system, successfully addressing the shortcomings of conventional PBX systems by providing an array of functionalities such as call center operations, email integration, management reporting, fax services, video conferencing, audio recordings, and CRM connections. The call center feature is designed to be both powerful and flexible, ensuring that users can efficiently automate and manage their contact centers while skillfully managing both inbound and outbound calling campaigns through an intuitive agent interface and call management tools. Moreover, Issabel offers simplified PBX administration for service providers, enabling them to oversee multiple clients from one instance, thereby reducing the need for separate servers for each client. In addition to its core features, Issabel supports various add-ons that integrate smoothly with the platform, further enhancing telephony interactions and improving customer service by automating support tasks. This adaptability and comprehensive feature set make Issabel an excellent option for organizations aiming to optimize their communication processes while ensuring flexibility in managing their needs. As a result, businesses can achieve greater operational efficiency and improved client engagement through the use of this versatile platform.

What is FreePBX?

The word "Free" in FreePBX embodies the concept of Freedom, underscoring that FreePBX is the foremost open-source IP PBX solution worldwide, which enables users to design a tailored phone system that aligns with their unique needs. Delve into the possibilities of open-source communication and investigate the wide array of features offered by FreePBX that assist in building your perfect phone system. By incorporating commercial modules from Sangoma and a variety of other enhancements, you can transform your FreePBX setup into a robust Unified Communications platform. Remember to consult the Knowledge Base on the FreePBX Wiki for further information! Alternatively, seeking support from FreePBX experts can aid you with installation, updates, troubleshooting, and additional services. FreePBX is accessible for free download and usage, and its strength is bolstered by a global community of developers committed to ensuring its high compatibility and flexibility, which guarantees it encompasses all necessary functionalities required to establish a scalable business phone system for any budget. This community-driven approach not only promotes innovation but also ensures ongoing advancements, solidifying FreePBX as a dependable option for diverse communication requirements. With its extensive resources and community support, users can continually enhance their experience and capabilities.

Media

Media

Integrations Supported

CRMTiger
ChatGPT
Coeo
DID Logic
DIDforSale
FlyNumber
GTranscribe
HubSpot CRM
ICTBroadcast
Instagram
Microsoft Teams
Odoo
OpenAI
PBXDom
Pipedrive
SIPStation
Syncro
Telegram
Telnyx
WhatsApp

Integrations Supported

CRMTiger
ChatGPT
Coeo
DID Logic
DIDforSale
FlyNumber
GTranscribe
HubSpot CRM
ICTBroadcast
Instagram
Microsoft Teams
Odoo
OpenAI
PBXDom
Pipedrive
SIPStation
Syncro
Telegram
Telnyx
WhatsApp

API Availability

Has API

API Availability

Has API

Pricing Information

Free
Free Trial Offered?
Free Version

Pricing Information

Pricing not provided.
Free Trial Offered?
Free Version

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Company Facts

Organization Name

Issabel

Date Founded

2016

Company Location

Mexico

Company Website

www.issabel.com

Company Facts

Organization Name

Sangoma Technologies

Date Founded

1984

Company Location

Canada

Company Website

www.freepbx.org

Categories and Features

Call Center

Blended Call Center
Call Logging
Call Recording
Call Scripting
Campaign Management
Database
Escalation Management
IVR / Voice Recognition
Inbound Call Center
Manual Dialer
Outbound Call Center
Predictive Dialer
Progressive Dialer
Queue Management
Real-time Chat
Reporting/Analytics

PBX

Telephony

Auto-Dialer
Call Center Management
Call Monitoring
Contact Management
IVR / Voice Recognition
Inbound Reporting
Outbound Reporting
Predictive Dialer
Telemarketing Management
VoIP
Voice & Data Integration

Categories and Features

PBX

Telephony

Auto-Dialer
Call Center Management
Call Monitoring
Contact Management
IVR / Voice Recognition
Inbound Reporting
Outbound Reporting
Predictive Dialer
Telemarketing Management
VoIP
Voice & Data Integration

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