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Ratings and Reviews 0 Ratings
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EZO AssetSonarAssetSonar is a comprehensive IT asset management platform that provides real-time visibility into your entire digital infrastructure. Track and optimize hardware, software, and license management to reduce risks, control IT spend, and improve compliance. AssetSonar is an IT asset management and IT service management platform that provides real-time visibility across your entire digital infrastructure. With native ITSM capabilities, AssetSonar helps track and optimize hardware, software, licenses, and service workflows, reducing risks, controlling IT expenditures, and enhancing compliance. The platform features real-time asset context via its IT Graph, which links tickets, assets, software, and users, enabling faster issue resolution and improved decision-making. With integrated patch management, software governance, and automated workflows, AssetSonar streamlines IT operations, enhances service delivery, and supports more efficient offboarding processes. Key Features & Benefits: - Hardware Asset Management: Track laptops, servers, and mobile devices; automate check-in/check-out and maintenance. - Software Asset Management: Discover and catalog software across environments; identify unused or redundant licenses. - Real-Time IT Discovery: Pull asset data from Azure AD, MDM tools, and discovery agents into a unified dashboard. - License Compliance: Monitor license usage and renewals; stay audit-ready with standardized, accurate data. - Cost Optimization: Eliminate underutilized licenses, reduce software sprawl, and improve procurement decisions. - Security & Risk Management: Detect shadow IT, ensure secure device handling, and meet compliance requirements like SOC 2 and HIPAA. - Seamless Integrations: Works with leading ITSM and endpoint management tools for efficient workflow automation. - IT Service Management: Manage tickets faster and better with AssetSonar's native ITSM functionalities.
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PipefyPipefy is the Enterprise-Grade Business Orchestration and Automation Technologies (BOAT) platform. It serves as a central orchestration layer that connects people, AI agents, and legacy systems into a unified operation. While traditional BPM solutions require months of engineering and consulting to deploy, Pipefy is architected to deliver AI-driven results in days. This speed enables IT leaders to solve the "backlog crisis" and modernize operations without the high cost of changing ERPs. Why Enterprise IT chooses Pipefy: 1. Elimination of Shadow IT: Unsanctioned tools create security risks and data silos. Pipefy’s "Adaptive Governance" model allows IT to set strict guardrails ("Safe Zones"). This empowers business units to build their own workflows—reducing the IT ticket backlog—while Technology teams maintain full visibility and control over data security and architecture. 2. Legacy Modernization (Two-Speed IT): Pipefy extends the capabilities of rigid legacy stacks (Systems of Record). By acting as an agile "System of Engagement" on top of SAP, Oracle, or Mainframes, it allows companies to deploy modern digital experiences and complex process logic without touching the delicate core code. 3. Agentic AI & Automation: The Pipefy Agent Studio moves beyond simple chatbots. It enables the deployment of specialized AI agents capable of executing tasks, reading unstructured documents (IDP), and routing requests based on complex rules. It creates a "Human-in-the-Loop" environment where AI handles the volume, and humans handle the exceptions. 4. Proven Economic Impact: Verified by a Forrester TEI study, Pipefy delivers a 260% ROI and a payback period of less than 6 months. It allows organizations to process high volumes of service requests (HR, Finance, Procurement, CS) with greater accuracy and less manual overhead. Compliance: SOC2 Type II, ISO 27001, ISO 42001 (AI Management), and SSO (SAML/OIDC) ready.
What is Ivanti Neurons for ITSM?
If your IT team is still managing service requests through email threads and manual ticket queues, Ivanti Neurons for IT Service Management (ITSM) offers a clear path to something better. Built on ITIL best practices and PinkVerify-certified processes, it gives your service desk the structure and automation needed to handle everything from simple password resets to complex change management workflows, without requiring your team to write a single line of code. Tickets are automatically classified and routed the moment they come in, so analysts spend less time triaging and more time resolving. When issues escalate, pre-packaged diagnostic and remediation actions help resolve incidents faster and with greater consistency. A 24/7 AI chatbot handles routine requests so your team can focus on high-impact work, and a self-service catalog puts employees in control of common requests. Whether you're replacing a legacy help desk or scaling up to full ITIL service management, the modular design makes it straightforward to start where you are and grow from there.
What is Broadcom Service Desk Manager?
Broadcom Service Desk Manager is an enterprise IT service management solution designed to streamline support operations, improve issue resolution times, and enhance digital experiences for both support analysts and end users. As a core component of the Broadcom Service Management portfolio, the platform delivers collaborative, mobile-enabled, and automation-driven capabilities that help organizations modernize IT support processes across complex enterprise environments. The solution features the xFlow Analyst Experience, which provides contextual workspaces, personalized tools, and application launchers that help analysts work more efficiently and improve support quality. Service Point offers a user-friendly, search-centric self-service portal that allows employees and customers to independently access services, support resources, and knowledge content without requiring traditional ticket submissions. Service Desk Manager also integrates NLP-driven ticket categorization, automated workflows, remote troubleshooting, chat functionality, and intelligent support automation to accelerate incident management and improve customer experiences. The platform’s robust Configuration Management Database (CMDB) and integrated change management capabilities support root cause analysis, lifecycle orchestration, and improved visibility into enterprise infrastructure relationships. Mobile accessibility allows both analysts and end users to interact with support services anytime and anywhere using virtually any device. The solution also provides advanced business analytics through embedded dashboards, reporting tools, cost analysis features, and business metrics libraries that help organizations monitor performance and make data-driven decisions. Broadcom supports the platform with professional services, partner programs, educational resources, community forums, and technical support to help organizations maximize the effectiveness of their IT service management strategies.
API Availability
Has API
API Availability
Has API
Pricing Information
Pricing not provided.
Free Trial Offered?
Free Version
Pricing Information
Pricing not provided.
Free Trial Offered?
Free Version
Supported Platforms
SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux
Supported Platforms
SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux
Customer Service / Support
Standard Support
24 Hour Support
Web-Based Support
Customer Service / Support
Standard Support
24 Hour Support
Web-Based Support
Training Options
Documentation Hub
Webinars
Online Training
On-Site Training
Training Options
Documentation Hub
Webinars
Online Training
On-Site Training
Company Facts
Organization Name
Ivanti
Date Founded
2017
Company Location
United States
Company Website
www.ivanti.com/products/ivanti-neurons-itsm
Company Facts
Organization Name
Broadcom
Date Founded
1991
Company Location
United States
Company Website
www.broadcom.com/products/software/service-management/service-desk-manager
Categories and Features
IT Service
Contract Management
IT Asset Management
Incident Management
Knowledge Management
Release Management
Self Service Portal
Service Catalog
Service Reporting
Ticket Management
ITSM
Asset Tracking
Availability Management
Change Management
Configuration Management
Contract/License Management
Dashboard
Incident Management
Problem Management
Project Management
Release & Deployment Management
Self Service Portal
Categories and Features
IT Service
Contract Management
IT Asset Management
Incident Management
Knowledge Management
Release Management
Self Service Portal
Service Catalog
Service Reporting
Ticket Management
ITSM
Asset Tracking
Availability Management
Change Management
Configuration Management
Contract/License Management
Dashboard
Incident Management
Problem Management
Project Management
Release & Deployment Management
Self Service Portal