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What is JSU Automation Suite for Jira Workflows?

The JSU Automation Suite for Jira Workflows serves as an intuitive, no-code automation solution that enables teams to design, manage, and customize workflow rules and automations without the need for coding expertise. It is designed to work seamlessly with Jira Cloud, Server, and Data Center, providing users with a simple drag-and-drop rule builder and a Universal Rule Builder, which empowers administrators to establish conditions, validators, and post-functions for controlling transitions and automating standard tasks within Jira’s workflow system. This capability streamlines processes like issue transitions, notifications, field modifications, approvals, escalations, and the management of linked issues. Additionally, it offers unlimited automation executions, which effectively removes the limitations often associated with standard Jira plans, allowing teams to significantly boost their automation potential regardless of their Jira subscription type. Users can effortlessly access and manage all their saved workflow rules, track execution logs for effective troubleshooting, and maintain data governance by overseeing issue transitions. Overall, JSU not only makes workflow management easier but also significantly enhances the productivity and efficiency of teams, making it an invaluable tool for any organization looking to optimize its processes. With such a robust array of features, JSU ensures that teams can focus on their core tasks while automating repetitive actions.

What is Chat for Jira Service Management?

Connect with your clients and address their inquiries promptly by implementing a live chat feature. Seamlessly integrate the live chat capabilities with support requests and issues tracked in Jira. You can communicate directly with your clients through tickets in Jira Service Management. By incorporating a chat widget on your customer portal or website, real-time interactions with customers become simple, allowing you to convert these conversations into Service Management requests and comments with ease. Customer messages are documented as comments in the Service Management requests, providing a clear record of the dialogue. Clients can view your public comments as part of the chat, promoting a cohesive connection between discussions and the issues at hand. Stay informed with live updates on the Service Management request queues, which reflect any issues arising from chat exchanges. Support agents have the flexibility to manage their online status, ensuring that customers are aware of their availability for chatting. Furthermore, monitor request queues and team availability using our Jira chat tool, enhancing effective communication and support for your customers. This feature not only bolsters the customer experience but also optimizes the efficiency of support operations, leading to increased satisfaction and productivity. Overall, integrating these tools allows for a more responsive and organized approach to client interactions.

Media

Media

Integrations Supported

Jira
Jira Service Management
RadiantOne

Integrations Supported

Jira
Jira Service Management
RadiantOne

API Availability

Has API

API Availability

Has API

Pricing Information

Pricing not provided.
Free Trial Offered?
Free Version

Pricing Information

$10 one-time payment
Free Trial Offered?
Free Version

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Company Facts

Organization Name

Appfire

Date Founded

2005

Company Location

United States

Company Website

appfire.com/products/jsu

Company Facts

Organization Name

Appfire

Date Founded

2005

Company Location

United States

Company Website

appfire.com/products/chat-for-jira-service-management

Categories and Features

IT Management

Capacity Monitoring
Compliance Management
Event Logs
Hardware Inventory
IT Budgeting
License Management
Patch Management
Remote Access
Scheduling
Software Inventory
User Activity Monitoring

Categories and Features

Live Chat

Canned Responses
Customizable Branding
Geo Targeting
Offline Form
Proactive Chat
Screen Sharing
Third Party Integration
Transfers / Routing
Website Visitor Tracking

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