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What is Jenworks?

Jenworks serves as a dependable and well-established solution for utility billing, built on Microsoft Dynamics NAV technology. It provides the adaptability to handle billing operations in alignment with the unique commercial and regulatory needs of each client. Completely owned by Jersey Electricity plc, which is based on the island, Jendev has a profound understanding of what small to medium-sized island utilities require. The pricing structure and features of Jenworks are specifically designed to meet the unique demands of various regions. This multifunctional system efficiently manages billing for both single and multiple utilities as needed, employing a wide range of tariff structures. A key benefit of Jenworks is its ability to integrate smoothly with Microsoft products and other technologies, enabling deployment without significant alterations to existing processes. Furthermore, its high degree of configurability means that it can cater to both simple and complex utility operations, allowing it to adapt to the changing needs of businesses. With a user-friendly interface and a robust set of features, Jenworks equips utility providers with the tools to enhance their billing processes effectively while also providing scalable options for future growth. This adaptability ensures that as utilities evolve, Jenworks remains a relevant and effective solution.

What is CSG Advanced Convergent Platform (ACP)?

The CSG Advanced Convergent Platform™ (ACP) is recognized for its dependability in cable billing, customer support, and overall business efficiency, solidifying its reputation as the top choice in the North American cable and DBS industry. Our fully operational customer care and billing system, which is outsourced, emphasizes the importance of a seamless customer experience, which is crucial for mutual success. The platform is designed to support the entire customer journey, encompassing everything from initial account creation to installations and upgrades. Thanks to ACP’s pre-integrated architecture, businesses can enjoy agile billing and revenue management, making it easy to scale billing operations as needed. By taking care of the complexities involved in system integration, we allow you to focus on improving customer satisfaction and growing your market presence while ensuring your daily operations function without a hitch. With CSG at your side, you can be confident that your billing requirements are handled with expertise and precision. Our commitment to excellence means that you can dedicate more time to strategic initiatives rather than administrative concerns.

Media

Media

Integrations Supported

Integrations Supported

TechSee

API Availability

API Availability

Pricing Information

Pricing not provided

Pricing Information

Pricing not provided

Supported Platforms

SaaS
Windows

Supported Platforms

SaaS

Customer Service / Support

Standard Support

Customer Service / Support

Standard Support
Web-Based Support

Training Options

Documentation Hub
On-Site Training

Training Options

Documentation Hub
Online Training

Company Facts

Organization Name

Jendev

Date Founded

1997

Company Location

Jersey

Company Website

www.jendev.com/products/jenworks-billing/

Company Facts

Organization Name

CSG

Date Founded

1994

Company Location

United States

Company Website

www.csgi.com/products/advanced-convergent-platform/

Categories and Features

Utility Billing

ACH Payment Processing
Account Management
Billing & Invoicing
Collections Management
Customer Management
Meter Management
Metered Billing
Non-Metered Billing
Online Payment Processing
Penalty / Cut-Off Processing
Rate Management
Water
Work Order Management

Categories and Features

Utility Billing

Not specified

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