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What is Jira Align?

Jira Align, which was formerly called AgileCraft, is designed to connect your organizational goals with the technical implementations necessary to achieve them. By aggregating data from multiple teams, it offers real-time insights into all active projects throughout your company. This level of transparency fosters effective alignment among teams regarding project scope, timelines, and dependencies. Additionally, it connects strategic investments to the value generated for customers, leading to faster and more reliable results. By highlighting the advantages of funding key projects to stakeholders like investors and employees, it underscores the significance of these initiatives. Furthermore, it ensures a smooth transition from strategy to execution, thereby enhancing overall enterprise value in line with your mission and vision. Teams can efficiently handle their sprint tasks, ensuring that their efforts are aligned with broader strategic objectives. Moreover, it guarantees that programs function efficiently while resources are allocated optimally to adhere to deadlines. The platform also facilitates the management of idea submissions, prioritization of the feature backlog, and tracking progress through updated roadmaps. Ultimately, it empowers organizations to advance their digital transformation by providing a custom framework that scales agile methodologies across the enterprise. This thorough integration not only promotes collaboration but also speeds up innovation, ensuring that all levels of the organization can contribute effectively to its success. Consequently, the implementation of such tools can significantly enhance operational efficiency and drive sustainable growth.

What is EcholoN?

EcholoN is an integrated platform for Service Management, Enterprise Service Management (ESM), IT Service Management (ITSM), Service Desk, Help Desk and Field Service Management. It helps organizations manage service processes, workflows, assets, knowledge and business information in one central environment. A key differentiator is the EcholoN Enterprise Application Framework. In addition to ready-to-use service management functionality, the framework provides the technological foundation for configuring, extending and developing individual business applications. Organizations can adapt data structures, forms, workflows, roles and process logic to their requirements while keeping applications and processes on a consistent platform. EcholoN covers key disciplines such as incident management, service requests, problem and change management, service catalogs, knowledge management, IT asset and configuration management, customer and contract management, complaint management, quality management, maintenance and technical field service. Workflow automation, rules, notifications, escalations, dashboards and reporting support efficient and transparent operations. The platform is designed for IT departments, service organizations, support teams and specialist departments that want to digitize processes beyond conventional ticketing. Enterprise Service Management allows established service principles to be transferred to areas such as HR, facilities, customer service or quality management. Through its modular design, configurable processes, integration options and Enterprise Application Framework, EcholoN can serve as a long-term platform for service management, process automation and custom enterprise applications.

Media

Media

Integrations Supported

Apex PBX
BMC Helix CMDB
CalendarHero
Darktrace
Element
FreeSWITCH
Gradial
GraphQL
ITOC360
Mailchimp
Matrix42 Software Asset Management
Mattermost
OpenText ZENworks Service Desk
Planview Viz
Process Street
RocketChart
Y42
Zistemo
boardmix

Integrations Supported

Apex PBX
BMC Helix CMDB
CalendarHero
Darktrace
Element
FreeSWITCH
Gradial
GraphQL
ITOC360
Mailchimp
Matrix42 Software Asset Management
Mattermost
OpenText ZENworks Service Desk
Planview Viz
Process Street
RocketChart
Y42
Zistemo
boardmix

API Availability

Has API

API Availability

Has API

Pricing Information

$75 per user per month
Billed annually
Free Version
Free Trial Offered?

Pricing Information

$5000 one-time payment
incl. 5 User
Free Version
Free Trial Offered?

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Company Facts

Organization Name

Atlassian

Date Founded

2002

Company Location

Australia

Company Website

www.atlassian.com/software/jira/align

Company Facts

Organization Name

mIT solutions GmbH

Date Founded

1994

Company Location

Germany

Company Website

www.echolon.de

Categories and Features

Product Roadmap

Collaboration
Content Import / Export
Diagramming
Drag & Drop
Feature Management
Milestone Tracking
Prioritization
Requirements Management
Workflow Management

Strategic Planning

Budgeting & Forecasting
Dashboard
Goal Setting / Tracking
Idea Management
KPIs
Modeling & Simulation
Roadmapping
Scenario Planning
Scorecards

Categories and Features

Customer Service

Alerts / Escalation
Appointment Management
Call Center Management
Email Management
Knowledge Base
Live Chat
Performance Metrics
Queue Management
Self Service Portal
Social Media Integration
Surveys & Feedback
Virtual Assistant
Workflow Management

Help Desk

Alerts / Escalation
Automated Routing
Community Forums
Customizable Branding
Document Storage
Email Integration
IT Asset Management
Incident Management
Interaction Tracking
Knowledge Base
Known Issue Management
Live Chat
Multi-Channel Communication
Multiple Brands / Products
Network Monitoring
Real-time Chat
Self Service Portal
Service Level Agreement (SLA) Management
Ticket Management

Issue Tracking

Assignment Management
Dashboard
Escalation Management
Issue Auditing
Issue Scheduling
Knowledge Base
Project Management
Recurring Issues
Scheduling
Task Management

IT Service

Contract Management
IT Asset Management
Incident Management
Knowledge Management
Release Management
Self Service Portal
Service Catalog
Service Reporting
Ticket Management

ITSM

Asset Tracking
Availability Management
Change Management
Configuration Management
Contract/License Management
Dashboard
Incident Management
Problem Management
Project Management
Release & Deployment Management
Self Service Portal

Service Desk

CMDB
Change Management
IT Asset Management
Incident Management
Knowledge Base
Mobile Access
Procurement Management
Remote Control
SLA Management
Self Service Portal

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