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What is Jira Align?

Jira Align, which was formerly called AgileCraft, is designed to connect your organizational goals with the technical implementations necessary to achieve them. By aggregating data from multiple teams, it offers real-time insights into all active projects throughout your company. This level of transparency fosters effective alignment among teams regarding project scope, timelines, and dependencies. Additionally, it connects strategic investments to the value generated for customers, leading to faster and more reliable results. By highlighting the advantages of funding key projects to stakeholders like investors and employees, it underscores the significance of these initiatives. Furthermore, it ensures a smooth transition from strategy to execution, thereby enhancing overall enterprise value in line with your mission and vision. Teams can efficiently handle their sprint tasks, ensuring that their efforts are aligned with broader strategic objectives. Moreover, it guarantees that programs function efficiently while resources are allocated optimally to adhere to deadlines. The platform also facilitates the management of idea submissions, prioritization of the feature backlog, and tracking progress through updated roadmaps. Ultimately, it empowers organizations to advance their digital transformation by providing a custom framework that scales agile methodologies across the enterprise. This thorough integration not only promotes collaboration but also speeds up innovation, ensuring that all levels of the organization can contribute effectively to its success. Consequently, the implementation of such tools can significantly enhance operational efficiency and drive sustainable growth.

What is EcholoN?

EcholoN is a highly efficient Service Management Software Suite designed with the customer in mind, ensuring effectiveness across various levels. This comprehensive solution encompasses support, service, and customer care, giving you extensive control over your operations while allowing you to manage your service management system from the comfort of your home. You favor a cloud-based solution that alleviates the strain on your existing infrastructure, and with EcholoN, you can seamlessly operate your service management software through their cloud platform. All it takes is the entry of a new license code to get started, and your existing data and workflows remain secure and accessible for ongoing use. Once the license code is entered, you can instantly explore and utilize the new features available to you. For optimal performance at each workstation, using a native app is advantageous, as it aligns with specific requirements. Depending on your role, application, and location, you have the flexibility to work offline through an Android or native iOS app, ensuring you can provide in-the-field service without interruptions. Additionally, a web app is accessible online across all devices, enhancing the versatility of the EcholoN platform. This adaptability ensures that you can manage customer interactions effectively, regardless of your working environment.

Media

Media

Integrations Supported

5X
Alcatel-Lucent IP Desktop Softphone
BMC Helix CMDB
Bottomline Secure Payments
Darktrace
Gradial
ISO2HANDLE
Jira Work Management
Mattermost
Microsoft Outlook
Ozone
Planview Software Product Delivery
Planview Viz
RadiantOne
Scientrix
Y42
Zabbix
Zistemo
boardmix

Integrations Supported

5X
Alcatel-Lucent IP Desktop Softphone
BMC Helix CMDB
Bottomline Secure Payments
Darktrace
Gradial
ISO2HANDLE
Jira Work Management
Mattermost
Microsoft Outlook
Ozone
Planview Software Product Delivery
Planview Viz
RadiantOne
Scientrix
Y42
Zabbix
Zistemo
boardmix

API Availability

Has API

API Availability

Has API

Pricing Information

$75 per user per month
Free Trial Offered?
Free Version

Pricing Information

$5000 one-time payment
Free Trial Offered?
Free Version

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Company Facts

Organization Name

Atlassian

Date Founded

2002

Company Location

Australia

Company Website

www.atlassian.com/software/jira/align

Company Facts

Organization Name

mIT solutions

Date Founded

1999

Company Location

Germany

Company Website

www.echolon.de

Categories and Features

Product Roadmap

Collaboration
Content Import / Export
Diagramming
Drag & Drop
Feature Management
Milestone Tracking
Prioritization
Requirements Management
Workflow Management

Strategic Planning

Budgeting & Forecasting
Dashboard
Goal Setting / Tracking
Idea Management
KPIs
Modeling & Simulation
Roadmapping
Scenario Planning
Scorecards

Categories and Features

Customer Service

Alerts / Escalation
Appointment Management
Call Center Management
Email Management
Knowledge Base
Live Chat
Performance Metrics
Queue Management
Self Service Portal
Social Media Integration
Surveys & Feedback
Virtual Assistant
Workflow Management

Help Desk

Alerts / Escalation
Automated Routing
Community Forums
Customizable Branding
Document Storage
Email Integration
IT Asset Management
Incident Management
Interaction Tracking
Knowledge Base
Known Issue Management
Live Chat
Multi-Channel Communication
Multiple Brands / Products
Network Monitoring
Real-time Chat
Self Service Portal
Service Level Agreement (SLA) Management
Ticket Management

Issue Tracking

Assignment Management
Dashboard
Escalation Management
Issue Auditing
Issue Scheduling
Knowledge Base
Project Management
Recurring Issues
Scheduling
Task Management

IT Service

Contract Management
IT Asset Management
Incident Management
Knowledge Management
Release Management
Self Service Portal
Service Catalog
Service Reporting
Ticket Management

ITSM

Asset Tracking
Availability Management
Change Management
Configuration Management
Contract/License Management
Dashboard
Incident Management
Problem Management
Project Management
Release & Deployment Management
Self Service Portal

Service Desk

CMDB
Change Management
IT Asset Management
Incident Management
Knowledge Base
Mobile Access
Procurement Management
Remote Control
SLA Management
Self Service Portal

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