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What is Jordan AI Assistant?

Jordan is a remarkable AI Assistant crafted to help your team achieve outstanding sales performance! This AI integrates effortlessly with vital data, producing insights and projections that improve sales success rates. By harnessing the power of artificial intelligence, we enhance and streamline the sales process through a direct link to the database, allowing for quick retrieval of accurate KPIs via voice commands, image recognition, or insightful business performance predictions. Sales professionals consistently explore new methods to elevate their results and fulfill quotas. With Jordan by their side, businesses can utilize advanced AI technologies to stay ahead in the competitive landscape and effectively address the various hurdles faced by sales teams on a daily basis. Forget about tedious manual tasks; with Jordan, you can easily manage your CRM, email, and calendar through straightforward voice commands. No longer will you have to deal with complicated interfaces or squander valuable time—Jordan is set to transform your sales approach and propel your success to new heights, ultimately making the sales process more engaging and efficient for everyone involved.

What is Augment CXM?

Revolutionize your contact center operations with AI-powered business intelligence that uncovers crucial opportunities to enhance the efficiency of customer service and elevate the customer experience. Our Customer Experience Management (CXM) platform allows you to monitor both digital and voice interactions in real-time, equipping your team with actionable insights to improve the key performance indicators (KPIs) that are most impactful. Augment CXM meticulously analyzes conversations to uncover customer intentions, pertinent products, and the results of interactions, giving you an in-depth understanding of every element involved. Have you ever encountered a sudden surge of unexpected customer inquiries? Augment CXM proactively detects these spikes in conversations and alerts your team, enabling them to tackle the situation before it escalates into a larger issue. Furthermore, it helps you quickly identify whether specific agents are linked to recurring problems within your contact center, allowing you to deliver focused coaching that enhances their capacity to effectively resolve customer issues. This strategy not only boosts individual agent performance but also reinforces the overall effectiveness of your customer service team, ensuring a more seamless experience for your customers. With these insights, you can foster a culture of continuous improvement that keeps your team engaged and empowered.

Media

Media

Integrations Supported

Salesforce
Alexa Smart Properties
Amazon Connect
Facebook Messenger
Genesys Cloud CX
HubSpot CRM
HubSpot Customer Platform
Oracle Cloud Infrastructure
Pipedrive
Skype
Slack
Telegram
Zendesk

Integrations Supported

Salesforce
Alexa Smart Properties
Amazon Connect
Facebook Messenger
Genesys Cloud CX
HubSpot CRM
HubSpot Customer Platform
Oracle Cloud Infrastructure
Pipedrive
Skype
Slack
Telegram
Zendesk

API Availability

Has API

API Availability

Has API

Pricing Information

Pricing not provided.
Free Trial Offered?
Free Version

Pricing Information

Pricing not provided.
Free Trial Offered?
Free Version

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Company Facts

Organization Name

hubkn

Date Founded

2019

Company Location

Brazil

Company Website

www.hubkn.com

Company Facts

Organization Name

Augment CXM

Date Founded

2016

Company Location

United States

Company Website

www.augmentcxm.com

Categories and Features

Sales Enablement

Collaboration
Contact Management
Content Management
Document Management
Goals / Quota Management
Lead Management
Meeting Management
Performance Management
Presentation Management
Proposal Management
Territory Management
Training Management

Categories and Features

Customer Experience

Action Management
Analytics
Customer Segmentation
Dashboard
Feedback Management
Knowledge Management
Multi-Channel Collection
Sentiment Analysis
Survey Management
Text Analysis
Trend Analysis

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