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What is JumpCloud?

Around the globe, small and medium-sized enterprises (SMEs) can achieve unparalleled freedom of choice by collaborating with JumpCloud. By utilizing its cloud-based open directory platform, JumpCloud streamlines the management and security of identities, access, and devices, allowing IT teams and managed service providers (MSPs) to efficiently support a variety of operating systems including Windows, Mac, Linux, and Android. This innovative solution enables users to manage identities either directly or through their chosen HRIS or productivity tools, while also granting access to numerous on-premises and cloud applications with a single, secure set of credentials. To explore the full potential of this comprehensive platform, consider starting a free 30-day trial of JumpCloud today and experience the benefits firsthand. Embrace the future of IT management and watch your business thrive.

What is Atera?

Atera is a comprehensive IT management solution that integrates remote monitoring and management (RMM), helpdesk services, and ticketing, all enhanced by Action AIâ„¢ to significantly increase efficiency for organizations of any size. Experience the benefits of Atera with a free trial today!

Media

Media

Integrations Supported

Salesforce
Setyl
ThreatAware
AWS IAM Identity Center
Abstract Security
AuthPoint
Beamible
Bytebase
GitHub
Indent
Secret Double Octopus
Slice
Unified.to
Visdum
Workers by Delos

Integrations Supported

Salesforce
Setyl
ThreatAware
AnyDesk
Axcient x360Cloud
Control D
Domotz
TurboDocx

API Availability

API Availability

Has API

Pricing Information

$9/user
For complete pricing and to see all of our package options, please visit our website
Free Trial Offered?

Pricing Information

30-DAY FREE TRIAL
Fixed cost — per technician-based pricing with unlimited endpoints.
Free Trial Offered?

Supported Platforms

SaaS
Windows
Mac
On-Prem
Linux

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
Linux

Customer Service / Support

Web-Based Support

Customer Service / Support

24 Hour Support
Web-Based Support

Training Options

Documentation Hub
Webinars
Online Training

Training Options

Documentation Hub
Webinars
Online Training

Company Facts

Organization Name

JumpCloud

Date Founded

2012

Company Location

United States

Company Website

jumpcloud.com

Company Facts

Organization Name

Atera

Date Founded

2011

Company Location

Israel

Company Website

www.atera.com

Categories and Features

Authentication

Biometric
Credential Management
Multifactor Authentication
Policy Management
Self Service Portal
Single Sign On

Cloud Directory

Not specified

Cloud Management

Access Control

Cybersecurity

Endpoint Management

Endpoint Protection

Activity Log
Application Security
Device Management
Encryption

Identity Management

Access Certification
Compliance Management
Multifactor Authentication
Password Management
Privileged Account Management
Self-Service Access Request
Single Sign On
User Activity Monitoring
User Provisioning

IT Management

Compliance Management
Event Logs
Patch Management
Remote Access
User Activity Monitoring

IT Service

IT Asset Management
Self Service Portal

MSP

Dashboard
Privileged Access Management (PAM)
Remote Access
Remote Systems Monitoring
Scheduling

Network Security

Not specified

Password Management

Credential Management
Multifactor Authentication
Password Generator
Password Reset
Password Synchronization
Single Sign On
User Management

Policy Management

Policy Creation
Policy Library
Reporting / Analytics

Privileged Access Management

Application Access Control
Credential Management
Endpoint Management
For MSPs
Granular Access Controls
Multifactor Authentication
Password Management
Policy Management
Remote Access Management
User Activity Monitoring

RMM

Not specified

Server Management

Credential Management
Event Logs
User Activity Monitoring
Virtual Machine Monitoring

Shadow IT Discovery

Not specified

SIEM

Application Security
Compliance Reporting
Endpoint Management
Log Management

Single Sign On

Biometric
Credential Management
Identity Federation
Multifactor Authentication
Password Management
Policy Management
User Management

Categories and Features

Agentic AI

Not specified

AI IT Agents

Not specified

AI Tools

Not specified

AI-Powered ITSM Tools

Not specified

AIOps

Not specified

Application Performance Monitoring (APM)

Baseline Manager
Diagnostic Tools
Performance Control
Resource Management
Root-Cause Diagnosis
Server Performance
Trace Individual Transactions

DNS Monitoring

Not specified

Endpoint Management

Not specified

Help Desk

Alerts / Escalation
Automated Routing
Customizable Branding
Document Storage
Email Integration
IT Asset Management
Incident Management
Interaction Tracking
Knowledge Base
Known Issue Management
Live Chat
Multi-Channel Communication
Multiple Brands / Products
Network Monitoring
Real-time Chat
Self Service Portal
Service Level Agreement (SLA) Management
Ticket Management

IT Asset Management

Asset Tracking
Compliance Management
Contract/License Management
IT Service Management
Inventory Management

IT Automation

Not specified

IT Documentation

Not specified

IT Management

Capacity Monitoring
Compliance Management
Event Logs
Hardware Inventory
License Management
Patch Management
Remote Access
Scheduling
Software Inventory
User Activity Monitoring

IT Service

Contract Management
IT Asset Management
Incident Management
Knowledge Management
Release Management
Self Service Portal
Service Reporting
Ticket Management

ITSM

Asset Tracking
Change Management
Contract/License Management
Dashboard
Incident Management
Problem Management
Self Service Portal

MSP

Backup Management
Billing & Invoicing
CRM
Dashboard
Help Desk
Issue Management
Live Chat
Patch Management
Project Management
Remote Access
Remote Systems Monitoring
Scheduling

Network Discovery

Not specified

Network Mapping

Device Auto Discovery
Hierarchical Mapping
On-Demand Mapping
Reporting/Analytics

Network Monitoring

Bandwidth Monitoring
Baseline Manager
Diagnostic Tools
Real Time Analytics
Resource Management
SLA Monitoring
Server Monitoring
Uptime Monitoring

Network Troubleshooting

Alerts / Escalation
Bandwidth Troubleshooting
Network Monitoring

Patch Management

Alerts/Notifications
Automatic Approval
Automatic Patch Deployment
Automatic Scans
Compliance Management
Custom Patches
Dashboard
Network Wide Management
Patch Prioritization
Patch Testing
Remote Access/Control
Vulnerability Scanning

Professional Services Automation

Billing & Invoicing
Client Portal
Document Management
Proposal Generation
Time & Expense Tracking

Remote Desktop

Chat
Cross-Platform Access
File Transfer
Mobile Device Access
Multi Monitor Support
Record Remote Sessions
Remote Print
Remote Wake
User Management

Remote Support

Diagnostic Tools
File Transfer
Live Chat
Real-time Chat
Remote Control
Screen Sharing
Session Recording
Session Transfer
Surveys & Feedback

RMM

Deployment Management
For MSPs
IT Asset Management
Mobile Access
Network Monitoring
Patch Management
Real-time Alerts
Remediation Management

SaaS Management

Onboarding
Renewal Management
Usage Tracking / Analytics

Secure Remote Access

Not specified

Server Management

CPU Monitoring
Credential Management
Database Servers
Email Monitoring
Event Logs
History Tracking
Patch Management
Scheduling
User Activity Monitoring
Virtual Machine Monitoring

Service Desk

IT Asset Management
Incident Management
Knowledge Base
Mobile Access
Remote Control
SLA Management
Self Service Portal

Shadow IT Discovery

Not specified

SLA Management

Not specified

SNMP Monitoring

Not specified

System Monitoring

Alerts / Notifications
Antivirus Management
Data Backup / Recovery
Device Monitoring
Inventory Management
Patch Management
Policy-based Automation
Remote Monitoring
Reporting / Analytics
Risk Analysis
Server Monitoring
Service Configuration Management

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