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What is JumpCloud?

Around the globe, small and medium-sized enterprises (SMEs) can achieve unparalleled freedom of choice by collaborating with JumpCloud. By utilizing its cloud-based open directory platform, JumpCloud streamlines the management and security of identities, access, and devices, allowing IT teams and managed service providers (MSPs) to efficiently support a variety of operating systems including Windows, Mac, Linux, and Android. This innovative solution enables users to manage identities either directly or through their chosen HRIS or productivity tools, while also granting access to numerous on-premises and cloud applications with a single, secure set of credentials. To explore the full potential of this comprehensive platform, consider starting a free 30-day trial of JumpCloud today and experience the benefits firsthand. Embrace the future of IT management and watch your business thrive.

What is Helios?

Helios combines remote monitoring and management with a professional services automation suite, aimed squarely at managed service providers and internal IT teams. Where it differs is the automation. An AI layer called Helio investigates alerts on the affected machine, determines a cause, drafts the remediation and holds it for approval before anything runs. Fixes are reversible and logged. Resolved alerts close their own tickets. Capabilities on every subscription tier: Monitoring across Windows, Windows Server, macOS and Linux. Patch deployment covering the operating system and third-party applications. Endpoint security reporting through Microsoft Defender. Microsoft 365 tenant health. Remote desktop and terminal access from the browser. Ticketing with SLA tracking and email intake. Client-facing portals under your own branding. Automated quarterly business reviews. Hardware lifecycle forecasting. Backup verification. Predictive capacity planning flags disks before they fill. Alert correlation collapses a site-wide outage into one incident. The service desk drafts replies to inbound mail automatically. Subscription costs are fixed by tier and unaffected by headcount. Entry pricing starts at £4 per device per month across 5 to 25 devices, with £20 the monthly minimum. Fixed tiers follow at £99 for 50 devices, £199 for 250, and £399 for an unlimited estate. White labelling is available from the £199 tier upward. A 14 day evaluation requires no payment details.

Media

Media

Integrations Supported

Microsoft 365
Akitra Andromeda
Bytebase
Entitle
Everyspace
GitHub
Google Chrome Enterprise
HowNow
Indent
Junos Traffic Vision
Motileo
Optio
PrinterLogic
Quickwork
Secret Double Octopus
SurePassID
WorkTango
envivo

Integrations Supported

Microsoft 365
Microsoft Defender for Business
Ubuntu

API Availability

API Availability

Pricing Information

$9/user
For complete pricing and to see all of our package options, please visit our website
Free Trial Offered?

Pricing Information

£99/month
Pricing is flat per plan, not per technician: Starter £99/mo, Growth £199/mo, Scale £399/mo. Every feature on every plan. 14-day free trial, no credit card. The agent runs on Windows, Windows Server, macOS and Linux.
Free Trial Offered?

Supported Platforms

SaaS
Windows
Mac
On-Prem
Linux

Supported Platforms

SaaS
Windows
Mac
Linux

Customer Service / Support

Web-Based Support

Customer Service / Support

Web-Based Support

Training Options

Documentation Hub
Webinars
Online Training

Training Options

Documentation Hub

Company Facts

Organization Name

JumpCloud

Date Founded

2012

Company Location

United States

Company Website

jumpcloud.com

Company Facts

Organization Name

Helios

Date Founded

2024

Company Location

United Kingdom

Company Website

heliosmsp.io

Categories and Features

Authentication

Biometric
Credential Management
Multifactor Authentication
Policy Management
Self Service Portal
Single Sign On

Cloud Directory

Not specified

Cloud Management

Access Control

Cybersecurity

Endpoint Management

Endpoint Protection

Activity Log
Application Security
Device Management
Encryption

Identity Management

Access Certification
Compliance Management
Multifactor Authentication
Password Management
Privileged Account Management
Self-Service Access Request
Single Sign On
User Activity Monitoring
User Provisioning

IT Management

Compliance Management
Event Logs
Patch Management
Remote Access
User Activity Monitoring

IT Service

IT Asset Management
Self Service Portal

MSP

Dashboard
Privileged Access Management (PAM)
Remote Access
Remote Systems Monitoring
Scheduling

Network Security

Not specified

Password Management

Credential Management
Multifactor Authentication
Password Generator
Password Reset
Password Synchronization
Single Sign On
User Management

Policy Management

Policy Creation
Policy Library
Reporting / Analytics

Privileged Access Management

Application Access Control
Credential Management
Endpoint Management
For MSPs
Granular Access Controls
Multifactor Authentication
Password Management
Policy Management
Remote Access Management
User Activity Monitoring

RMM

Not specified

Server Management

Credential Management
Event Logs
User Activity Monitoring
Virtual Machine Monitoring

Shadow IT Discovery

Not specified

SIEM

Application Security
Compliance Reporting
Endpoint Management
Log Management

Single Sign On

Biometric
Credential Management
Identity Federation
Multifactor Authentication
Password Management
Policy Management
User Management

Categories and Features

AI PSA

Not specified

MSP

Backup Management
Dashboard
Help Desk
Issue Management
Patch Management
Remote Access
Remote Systems Monitoring
Scheduling

RMM

For MSPs
IT Asset Management
Mobile Access
Network Monitoring
Patch Management
Real-time Alerts
Remediation Management

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